Customer Service Licensed Cosmetologist

Megan Ballard

Asheville, NC ***** • 828-***-**** • *****.******@*****.***

Professional Summary

Dynamic and dedicated licensed cosmetologist with a proven track record at Change Healthcare, excelling in customer service and conflict resolution. Skilled in hair styling and scheduling appointments, I foster client loyalty through exceptional communication and active listening, ensuring a seamless and enjoyable experience for all clients. Skills

• Social skills • Friendly communication

• Active listening • Licensed cosmetologist

• Scheduling appointments • Hair styling

• Professionalism and ethics • Product knowledge

• Decision-making

Work History

Cosmetologist, 04/2024 to Current

Self Employed – Marshall, NC

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.

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Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

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• Demonstrated high level of customer service to increase retention and satisfaction.

• Processed payments, entering sales in register for prompt customer service. Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

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Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.

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Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

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Customer Service Representative II, 07/2019 to 05/2024 Change Healthcare – Asheville, NC

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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• Collaborated with team members to develop best practices for consistent customer service delivery. Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

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Education

Cosmetology Degree: Cosmetology, 02/2024

Carolina College of Hair Design - Asheville, NC

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