Customer Service Call Center

E: ************@*****.*** 330-***-**** A: Atlanta, Georgia 30349

PROFESSIONAL SUMMARY

Seeking employment opportunities, with hopes of attaining more skills at your organization – particularly in a call center position – while providing excellent customer service and productive work ethics. Possesses versatile skills in project management, problem- solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. WORK HISTORY

Inktel Contact Center Solutions- Call Center/Customer Service Agent 12/2023-Current

• Handling Customer Inquiries. Answering inbound calls and resolving customer issues efficiently.

• Making Outbound Calls. Conducting follow-ups, sales, or surveys.

• Providing Information. Offering accurate product or service information to customers.

• Maintaining Records: Recording customer interactions in a CRM system.

• Meeting Performance Benchmarks. Achieving customer satisfaction scores and other performance metrics. Uber - Driver/Contractor 07/2020 – 12/2023

• Delivered goods and products to customers on time and in excellent condition.

• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

SKILLS

• Microsoft Office

• Time Management

• Teamwork and Collaboration

• Problem-Solving

• Effective Communication

• Customer Service

• Conflict Resolution

EDUCATION

Life Skills High School

Youngstown, Ohio

06/2016

High School Diploma

InfoCision - Customer Service Representative 03/2016 - 01/2018

• Offered high customer service experience to customers, while providing them with efficient and effective solutions

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes. T D

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