Business Analyst Product Owner
Resume:
EVAN NATELSON
SALESFORCE ADMINISTRATOR/BUSINESS ANALYST/CONSULTANT
********.****@*****.***
www.linkedin.com/in/enatelson
https://trailblazer.me/id/enatelson
** ****** ******, **** Washington, NY
11050
CERTIFICATIONS
Salesforce Certified Administrator
Salesforce Certified Advanced
Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Service Cloud
Consultant
Salesforce Certified Pardot Specialist
Salesforce Certified Marketing Cloud Email
Specialist
Salesforce Certified Community Cloud
Consultant
For the past 17 years my primary focus
has been on optimizing organizations’
Salesforce.com database as an
administrator, a business analyst and a
consultant. Over my career I have gained
an expertise in declaratively configuring
Salesforce to suit various business needs.
In addition to my strengths in managing
the complete data lifecycle in Salesforce,
I am also extremely capable in data
entry, manipulation and reporting in MS
Excel and am quite knowledgeable on
Google Apps.
My education in Library and Information
Sciences provides me with a unique
insight when dealing with the
dissemination, access, and usage of
information. My philosophy is heavily
user-oriented. Therefore, I put a great
emphasis on the human side of data
management, and that translates into
customized trainings, instructive user
documentation, and strong usability
guidelines. I have a great understanding
of the technical needs of an effective
Salesforce database and I wish to be the
bridge that connects the technical
aspects of data tools with the data needs
of the end-user.
EDUCATION
Masters of Library & Information Science from Pratt Institute January of 2005 – May of 2007
BA in Journalism from Rutgers University
September of 1998 – May of 2002 Reporter for The Daily Targum WORK EXPERIENCE
UnitedHealthcare Business Analyst September 2021-PRESENT Lead a team to support various business functions that work within the Salesforce database. Interpret the needs of the business and translate them into actionable work for a team of developers and QAs. Customertimes Salesforce Consultant September 2018 – August 2021 Liase with companies to gather requirements, perform needs analysis, design process documentation, diagram solutions & suggest improvements
Kyriba Information Specialist June 2017 – August 2018 Maintain a highly customized configuration of Salesforce.com utilizing Einstein Analytics, CPQ, Pardot, Timba, Conga, DemandTools, Communities & a wide variety of custom Apex and VF code; provision new users, create new profiles & permission sets, develop workflows, processes and approvals, create fields and objects, & modify security and sharing settings; administer OpenAir, TriNet and Intacct; perform Trainings; troubleshoot user issues Energy Focus Salesforce Administrator May 2016 – March 2017 Administer Salesforce CRM to a 40-person group throughout the company’s departments; train new users & continuously educate users via 1-on-1 tutorials, group trainings, email newsletters, and Salesforce Chatter Groups; integrate with 3rd-party software Pardot, iCapture and Conga Composer; analyze and distribute data via reports and dashboards; troubleshoot user issues
The Metro Group Systems Analyst Oct 2015 – May 2016 Administered Visual FoxPro CRM database; distributed data reports via R&R Report Writer and PDFeXPLODE; managed cell phone vendor relations, dissemination and maintenance; provided IT Helpdesk services The Chia Company Business Systems Analyst May 2014 - Oct 2015 Administered Salesforce CRM to a 50-person group consisting of supply chain, finance, customer experience and quality assurance; trained user base (half of whom worked in Australia and the UK) and send monthly update communications; supervised our IT and SF development consultants
New Visions for Public Schools Systems Support Associate Jan 2013 - March 2014 Administered Salesforce CRM to a user base of 150; develop record and management systems using Google Apps and Google Scripts
Appcrown LLC Salesforce Consultant October 2011 – July 2012 Resources for Children with Special Needs Information Specialist April 2009 – October 2011 Children’s Brain Tumor Foundation Development Associate June 2008 – January 2009 LightingByGregory.com Data Entry Specialist June 2007 – February 2008 ESPN The Magazine Copywriter/Fact-checker July 2006 – January 2007
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