User Experience Hands-On

SAI TEJA S Mobile: +91-630*******

JIRA Developer Mail: *********@*****.***

PROFESSIONAL SUMMARY:

• Proficient in the administration and customization of Atlassian products, including Jira, Jira Software (formerly Jira Agile), Jira Service Management (JSM), Jira Work Management

(JWM), Bitbucket, and Confluence, with a strong focus on enhancing workflow automation and user experience.

• Possess over 4+ years of hands-on experience, with an in-depth understanding of the functionalities, capabilities, and optimization of Atlassian tools.

• Experienced in working across multiple environments, including Windows-based platforms and Atlassian Cloud, demonstrating strong adaptability to different deployment infrastructures.

• Skilled in managing the complete lifecycle of Atlassian tools, including setting up new instances, performing upgrades, migrating data between instances, and consolidating multiple instances into a single unified environment.

• Expertise in automating processes within Jira and Confluence by leveraging triggers, conditions, and actions to streamline workflows, reduce manual interventions, and enhance operational efficiency.

• Experienced in customizing workflows, screens, and implementing custom fields to align Atlassian tools with specific organizational processes and business requirements, improving productivity and user experience.

• Hands-on experience configuring both incoming and outgoing email systems within Jira (and where applicable, Confluence), ensuring seamless communication, notification management, and system reliability.

• Proficient in developing advanced JQL (Jira Query Language) filters for boards and dashboards, enabling accurate, customized data retrieval, reporting, and visualization for informed decision making.

• Demonstrated experience across multiple Atlassian deployment models, including Server, Data Center, and Cloud platforms, showcasing versatility in managing, maintaining, and optimizing Atlassian environments.

• Actively contributed to Agile project management practices by assisting Scrum teams with sprint backlog preparation and the effective implementation of Agile principles.

• Proficient in creating and managing diverse project types within Jira, including Basic, Scrum, and Kanban projects, showcasing expertise in project setup, configuration, and administration.

• Played a pivotal role in Agile project delivery by managing sprints and epics, thereby driving project success and enhancing team performance within the organization.

• Highly skilled in the configuration and management of workflows within Jira, including validations, conditions, post functions, and properties to ensure streamlined process automation and governance.

• Successfully implemented integrations such as mail server configurations and application links, significantly enhancing the interoperability and functionality of Atlassian products.

• Experienced in the installation, configuration, and validation of functional and development addons for Jira and Confluence, extending the platforms' capabilities to meet evolving business needs.

• Possess strong knowledge of Jira and Confluence database clustering, backup procedures, and disaster recovery planning, with a focus on maintaining data integrity and system resilience.

• Proficient in preparing detailed documentation plans, estimating project workloads, and assigning tasks, demonstrating advanced organizational, planning, and leadership skills.

• Skilled in utilizing Jira REST APIs to enable seamless integrations with external systems and automate business processes, enhancing operational efficiency.

Jira Upgradation Jira Version Upgraded

Jira Migration Server, Dc to Cloud

• Adept at designing and customizing web fragments to enhance Jira user interfaces, resulting in improved user experience and increased platform adoption.

EXPERIENCE:

Employed as a Jira Developer at INTECH Software Solutions Pvt Ltd, January 2022 – till date.

EDUCATION:

SRM Institute of Science and Technologies (2022)

TECH SKILLS:

Atlassian Tools: Jira, JSM, JWM, Confluence, Bitbucket. Version Control: Git, GitHub, Bitbucket.

PROFESSIONAL PROJECTS:

Project-2 Ramco Systems Pvt Limited.

Role Systems Analyst Developer.

Atlassian Tools Jira, Bitbucket, Confluence, JSM & JWM.

Responsibilities:

• Performed installation, migration, integration, and upgrade of Jira instances, ensuring smooth transitions with minimal system downtime.

• Configured Jira platforms for comprehensive project management, including Jira Software, Jira Service Management (JSM), and seamless Confluence collaboration.

• Managed user access, group permissions, and security settings to optimize data protection and streamline user operations across Atlassian applications.

• Enhanced overall system security by establishing detailed permission schemes for Jira projects and Confluence spaces.

• Developed and managed Jira filters, custom reports, dashboards, workflows, and field configurations to enable effective tracking and management of project tasks.

• Customized Jira functionalities and improved the user interface (UI) through advanced scripting, utilizing Groovy language for automations and interface enhancements.

• Built and structured Confluence spaces, pages, sub-pages, and reusable templates to foster collaborative knowledge sharing and project documentation.

• Executed data import and export processes in Confluence, maintaining high levels of data accuracy, integrity, and accessibility.

• Acted as the key administrator for Jira environments, addressing system configuration needs, troubleshooting, enhancement requests, and ensuring compliance with best practices.

• Applied expert knowledge in Jira Script Runner to automate workflows, introduce custom behaviors, and optimize project automation through Groovy scripts.

• Provided technical consultation for expanding Jira’s capabilities, introducing new functionalities to support evolving organizational requirements.

• Designed Agile process flows within Jira tailored to team-specific needs, facilitating efficient task tracking, sprint management, and project delivery.

• Configured Scrum and Kanban boards in Jira to support Agile methodologies, improving team performance and project visibility.

• Set up and maintained Continuous Integration (CI) environments by installing and configuring servers to support smooth development pipelines.

• Created customized Jira dashboards to deliver real-time, actionable insights into project health, team performance, and key operational metrics.

Project-1 Health Edge

Role Jira Admin & Developer

Atlassian Tools Jira, Confluence, Migration & JSM.

.

Responsibilities:

• Administered and maintained Jira and Confluence instances, ensuring consistent performance, system reliability, and high availability.

• Managed the provisioning of new Jira users and groups, maintaining structured access control and permission schemes across projects.

• Performed regular Jira re-indexing operations (Project-specific, Full, and Background re-indexes) to ensure optimal system performance and data integrity.

• Created and configured new Jira projects in response to business needs, enabling efficient project tracking and management workflows.

• Utilized cloning functionalities to replicate Jira projects and issues, streamlining the setup of similar project structures.

• Designed and structured Confluence Spaces and Pages, supporting effective collaboration and centralized documentation efforts.

• Developed and implemented Jira workflows incorporating advanced features such as Post Functions, Conditions, and Validations to optimize process automation.

• Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes to tailor Jira projects to specific business requirements.

• Established Jira Service Management (Service Desk) projects by customizing fields, issue types, screens, and workflows for customer-facing portals.

• Designed and configured Customer Portals, request types, queues, SLA metrics, and automation rules to enhance service delivery and user experience.

• Installed and managed Jira plugins, overseeing license administration and ensuring plugin compatibility with system upgrades and organizational standards.

• Troubleshot Jira-related issues, created and managed JQL filters, and handled Group and Role administration aligned with project-specific access controls.

• Prioritized support tickets and issues based on defined Service Level Agreements (SLAs), maintaining high levels of service quality and responsiveness.

• Integrated Jira with third-party applications and tools through plugins to facilitate cross-team collaboration and improve operational efficiency.

• Imported bulk issues into Jira projects via CSV uploads, optimizing large-scale data migrations and project initializations.

• Conducted compatibility checks and User Acceptance Testing (UAT) for plugins prior to Jira upgrades, ensuring smooth system transitions.

• Executed routine maintenance activities, including Jira restarts, performance monitoring, and reviewing log and backup files to ensure system health and stability.

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