Operations Manager Business Development

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OPERATIONS DIRECTOR STRATEGIC OPERATIONS LEADER

OPERATIONS MANAGER OPERATIONS OFFICER FIELD DIRECTOR OPTIMIZING OPERATIONAL PERFORMANCE THROUGH STRATEGIC LEADERSHIP AND ENTERPRISE-WIDE COMPLIANCE Dynamic Operations Director with 20+ years of experience optimizing operational performance, driving revenue growth, and leading high-performing teams. Expertise in strategic planning, budget management ($5.5M+), process improvement, and cross- functional leadership. Proven ability to streamline operations, reduce costs, and increase efficiency while ensuring compliance and maximizing customer satisfaction. Adept at leveraging data-driven insights to achieve organizational goals with business objectives maximizing profitability and customer satisfaction. SIGNATURE STRENGTHS & COMPETENCIES

Operations Management

Strategic Planning & Execution

Process Improvement & Optimization

Team Leadership & Development

Cross-Functional Collaboration

Supervision & Management

Change Management

Budget Management & Financial Oversight

Strategic Planning & Execution

Performance Metrics & Analytics

Customer Relationship Management (CRM)

Compliance & Policy Development

EXECUTIVE EXPERIENCES

THE CITY OF STONECREST RECREATION & PARKS – PART TIME STONECREST, GA 05/24 - PRESENT Lead Supervisor

Developed and optimized a $1.2M annual budget, strategically allocating funds to enhance park maintenance and programming, ensuring cost efficiency and improved service delivery.

Implemented and streamlined event coordination processes, increasing program participation by 35% and generating

$150K in revenue through enhanced engagement and operational improvements.

Trained and supervised a team of 20+ park staff, improving customer satisfaction and reducing operational expenses by 10% through workforce efficiency and service quality enhancements. KELLY SERVICES GEORGIA 08/24 - 03/25

Account Executive – Professional & Industrial

Managed a $600K+ client portfolio, generating consistent revenue growth through effective relationship management and tailored sales strategies.

Enhanced talent acquisition operations by streamlining workflows, reducing hiring cycle time by 30%, and delivering a

$250K reduction in operational costs.

Implemented a CRM-based sales tracking system, boosting client retention by 25%, and achieving a 10% increase in conversion rates.

Developed and maintained key performance indicators (KPIs) to track operational performance and identify areas for improvement.

Negotiated client contracts to secure the best possible staffing pricing and terms. SNELLING GEORGIA TUCKER, GA 12/22 - 07/24

Business Development Manager & Operations Analyst – Contractual

Developed and implemented a KPI tracking system for business development, driving a 45% increase in customer acquisition and generating over $1M in new revenue through sales strategies and relationship building.

Initiated cost-saving strategies that reduced operational expenses by 15%, while preserving high service quality, improving profit margins, and enhancing overall business performance.

Designed and launched automated reporting tools, streamlining workflow processes and reducing manual tracking errors by 20%, enhancing data accuracy and team productivity across operations.

Implemented a vendor performance management system to track supplier performance and identify areas for improvement.

Ensured compliance with all financial regulations and reporting requirements. LENBROOK SENIOR LIVING FACILITY ATLANTA, GA 02/20 - 10/22 DEON’TA HAMPTON

McDonough, GA 404-***-**** *******@*****.*** www.linkedin.com/in/deon-ta-hampton-a92aa816/ Director of Program Operations – Enrichment

Managed a $3M budget for enrichment programs, designing initiatives across independent living, skilled nursing, and memory care, improving the quality of life for 550+ residents.

Created and implemented data-driven performance tracking systems for programs, driving a 30% increase in resident participation, optimizing labor allocation, and enhancing overall engagement.

Led a 40-member team, executing standardized training programs to improve staff efficiency, resulting in higher resident satisfaction and consistent service delivery across all care levels.

Negotiated vendor contracts, achieving an 18% reduction in program costs, delivering $540K in annual savings while maintaining high-quality services for residents.

Developed KPI frameworks to enhance performance, achieving a 20% improvement in key metrics.

Generated regular reports on operational performance, providing senior management and stakeholders insights. THE CITY OF STONECREST RECREATION & PARKS STONECREST, GA 07/19 - 06/21 Park & Recreation Ambassador – Part Time

Enforced Park rules and regulations by patrolling facilities, proactively addressing an average of 8 rule violations daily, ensuring a safe and enjoyable environment for park visitors.

Managed field rentals for sporting events and concerts, optimizing resource allocation and improving client satisfaction through efficient use of EventPro software, enhancing overall event coordination.

Identified and reported park maintenance issues or hazardous conditions, facilitating prompt resolutions by maintenance staff to ensure the safety and upkeep of park facilities and grounds. A-ACTION JANITORIAL & VENDING INC., LITHONIA, GA 08/19 - 01/20 Project Manager – Business Development Manager

Directed and optimized $1.5M+ in state contracts, refining janitorial operations across Georgia to enhance service quality and operational efficiency.

Supervised and streamlined workflows for 60+ staff across multiple sites, increasing service efficiency by 30% through structured task delegation and resource management.

Negotiated and secured new B2B contracts, increasing revenue pipelines by 25% and boosting contract renewals by crafting tailored, value-driven proposals aligned with client needs and expectations.

Implemented Agile methodologies to streamline project workflows, resulting in a 35% reduction in project completion time and improved team collaboration.

SOUTH DEKALB FAMILY YMCA METRO ATLANTA 09/15 - 02/19 Senior Program Director

Managed a $2.5M budget, driving a 44% membership surge, from 900 to 1300 units.

Directed 100+ cross-functional staff, streamlining operations, resulting in a 30% improvement in service delivery.

Engineered budget forecasting and financial strategies, ensuring adherence to financial targets and slashing operating costs by 35%.

Conducted regular process audits to identify areas for improvement and implemented corrective actions to enhance performance.

Created a positive and supportive work environment that encouraged employee growth and development.

Implemented in-depth data analysis to identify root causes of operational issues and develop data-driven solutions. BOYS & GIRLS CLUBS OF METRO ATLANTA METRO ATLANTA 03/13 - 06/14 Regional Vice President of Field Services

Steered and expanded a $5.5M regional budget, increasing membership and program revenue by 40% while ensuring long-term operational sustainability through strategic financial oversight serving 3,500+ members daily.

Secured and maximized $250K+ in annual fundraising, surpassing goals by 30%.

Guided and empowered 10+ Executive Directors across five counties, improving program delivery and driving a 50% increase in operational performance.

Developed and implemented standardized operating procedures (SOPs) to ensure consistency and compliance across all departments."

Led a company-wide initiative to streamline key operational processes, resulting in a 50% reduction in operational costs and a 40% increase in efficiency.

WAYNE DENSCH YMCA FAMILY CENTER CENTRAL FLORIDA 05/11 - 03/13 Executive Director

Administered and revitalized a $2M budget, driving a $250K financial turnaround through strategic membership acquisition and retention initiatives that enhanced fiscal stability.

Led and mentored cross-functional teams of 70 staff members, fostering a collaborative and high-performing environment that increased employee engagement by 45%.

Designed and executed targeted membership growth strategies, expanding units by 95% and generating $380K in additional annual revenue.

Championed a culture of continuous improvement, encouraging employee participation in process optimization initiatives.

Advised and collaborated with a 30-member Board of Directors, implementing policies and raising $150K+ in board gifts.

Successfully recruited, hired, and onboarded new team members, ensuring a smooth transition and rapid integration into the team.

THE VILLAGES AT CARVER FAMILY YMCA METRO ATLANTA 01/07 - 05/11 Senior Program Director

Contributed to the successful launch of a $17M YMCA facility, establishing comprehensive operations, staffing frameworks, and program implementation processes that ensured smooth facility operations and service delivery.

Managed a $3.5M budget, effectively allocating resources to drive impactful outreach programs, stimulate local economic development, and boost member engagement through targeted initiatives and strategic planning.

Led a 25-member ad-hoc board committee, driving strategic program development, increasing community outreach, and securing fundraising achievements to further support YMCA programs and initiatives.

Supervised 65+ full-time and part-time staff across multiple departments, achieving operational goals, through leadership and development improving satisfaction by 25%.

Developed and implemented training programs to enhance employee skills and knowledge, improving overall team performance.

Conducted regular performance reviews and provided constructive feedback and coaching to team members.

Utilized data analytics to identify trends and inform strategic decisions, leading to a 42% improvement in program delivery and outcomes.

Additional Experiences

Andrew & Walter Young Family YMCA Senior Wellness Director East Lake Family YMCA Wellness Director II

EDUCATION & CERTIFICATIONS

Bachelor of Science – Physical Education & Recreation Albany State University Certified Business Sales Training Analyst Certified Nonprofit Board Consultant Disney Institute Leadership Excellence Training Certified Recreational Sports Specialist (CRSS) CPR/AED Certified YMCA Organizational Leader Certification Program Management Trainer Certification Certified Budget Planning Trainer PROFESSIONAL TRAININGS

Executive Leadership Development Program – Novare Mather Executive Institute Graduate YMCA Board Governance Training

Advanced Volunteerism Strategies Butler Street Sales Management Data-Driven Operations Management Model-Netics Management Development Program B2B Development Program Training TECHNICAL ACUMEN

CRM Tools: Salesforce, TempWorks, Bullhorn ATS, LinkedIn Sales Navigator, ZoomInfo Analytics Platforms: Microsoft Office Suite, Workday, SGA Budget Builder, Google Analytics, SAP CRM, HireQuest WebCenter. Collaboration Platforms: Slack, Zoom, Microsoft Teams, Google Workspace, Skype for Business, Webex.

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