Customer Service Representative
Resume:
KAREY-ANN
MILLER-
BLAKE
*********@*****.***
Murrieta, CA 92563
Detail-oriented customer service representative with years of experience in providing exceptional customer service. Possesses excellent communication, problem-solving, and customer service skills. Experienced in responding to customer complaints and inquiries in a timely manner.
PROFESSIONAL SUMMARY
Bold Profile
SKILLS
• Goal oriented
• Empathy and patience
• Data entry proficiency
• Assertiveness
Montego Bay High School
Montego Bay • 06/1995
High School Diploma
EDUCATION
CERTIFICATIONS
CERTIFICATE-MANAGEMENT
COMMUNICATION
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CUSTOMER SERVICE TELEPHONE
SKILLS-AIR JAMAICA HOLDINGS
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TOP PRODUCER-AIR JAMAICA
HOLDINGS
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MOST IMPROVED AGENT-AIR
JAMAICA HOLDINGS
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Holtsville - Contact Representative
New York • 11/2021 - 03/2025
Your Baby Concierge, Montego - Small Business Owner Jamaica • 09/2019 - 05/2021
WORK HISTORY
• Department of the Treasury - IRS
• GS0962-08
Provide financial information to assist individuals and business entities to ensure compliance and disclosure requirements.
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Analyzes, evaluates inquiries, and provides phone training to resolve related financial issues and the application of regulatory requirements.
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Implement future actions to assess and maintain compliance with tax codes and precedents using sophisticated software. Conduct administrative research on notices and correspondence for individuals and businesses with tax filings.
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Employ exceptional listening skills to determine the nature of calls, in order to clearly and precisely address inquiries in a professional manner.
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Resolve product and service challenges by researching customer complaints, and following up to ensure satisfactory resolutions.
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• Verified customer information and updated records accordingly.
• Maintained accurate records of customer interactions.
• Worked with cross-functional teams to resolve customer issues. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Answered, screened and processed high volume of calls daily with call management system and web-based communications.
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• Offered resolutions to de-escalate calls and solve customer issues. Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
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• Sale of baby clothing, shoes, and other accessories. Analyzed market trends to inform product offerings and pricing decisions.
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Island Routes Caribbean Adventures Montego - Group Sales Coordinator
Jamaica • 10/2012 - 06/2014
Island Routes Caribbean Adventure Tours - Telephone Sales Representative
Jamaica • 09/2010 - 10/2012
Air Jamaica Holdings Ltd - Service Specialist//Ticket Agent/Acting Supervisor
Jamaica • 01/2001 - 04/2010
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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Offered friendly and efficient customer service, handled challenging situations easily, and resolved team issues.
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• Developed and maintained relationships with vendors and suppliers. Coordinated with other departments to ensure a safe and welcoming environment.
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Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
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• Resolved customer complaints regarding sales and service. Maintained records of all transactions related to group sales operations including invoices and payments.
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• Coached, developed and motivated team to achieve revenue goals. Enhanced sales volume through skilled support to both new and inactive customers.
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Provided excellent customer service by responding promptly to inquiries and resolving issues efficiently.
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Telephone Sales, Customer Service Specialist who provided unique adventure experiences for guests visiting some islands in the Caribbean (Antigua, Exuma, Grenada, Jamaica, St. Lucia, Turks & Caicos).
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Conducted market research to identify new business opportunities, and achieved personal sales and profitability goals by consistently and proactively engaging guests using the company sales process.
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Developed and maintained a customer database to track customer information, and trained new associates on sales techniques, customer service, and product knowledge.
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• Documented sales call data in company software.
Identified customer needs and offered appropriate solutions to meet their requirements.
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Adhered to company policies and procedures while handling customer inquiries.
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Maintained a professional attitude when dealing with difficult callers.
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• Attended training sessions on new products and services as needed. Resolved customer complaints quickly and efficiently via telephone interaction.
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Assist customers with reservations, flight information, credit card purchases and problems accessing the website
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Answer telephone inquiries from passengers, travel agents, representatives from other airlines and persons from other departments within Air Jamaica
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Being a mentor to new employee after they have completed their training
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Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management
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References available upon request.
REFERENCES
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