Customer Service Data Entry

RONETTA MARIESE GRIFFITH

New York, NY ***** 646-***-**** ***************@******.***

Experienced data management professional with strong track record in handling confidential information and delivering top-notch customer service. Skilled in data entry accuracy, date management and resolving discrepancies efficiently. Proven ability to work remotely while maintaining high-quality communication with clients and colleagues. Adept at managing high-volume workloads with precision and organization. Flexibility and Adaptability. Type 55 words per minute with a high level of accuracy. Intentional pause to focus on caregiving; excited and energized to return to the workforce.

Data Analysis Remote Communication Customer Service agent Microsoft Office Proficiency Organization Call Center Time Management Self-Management Problem Solving Advanced Written and Verbal Communication PROFESSIONAL EXPERIENCE

65 Morningside Co-op - President of Building Co-Op board Remote Office 04/2016 - present New York, NY

● Serve as the main point of contact for contractors inquiries to board members through email and phone, ensuring timely, thorough, and professional responses.

● Manage residents, venders, and contractors requests through active case management and recommended solutions and enhancements.

● Research and hire vendors, negotiate pricing and incentives, ensure fulfillment of contract

● Effectively multitask between tenant service, inventory management and seasonal projects

● Monitor employees day-to-day tasks, place supply orders, pay invoices and track expenses

● Implemented electronic maintenance payments for co-op residents to improve efficiency

● Increased board members on-time payments by 95% with the institution of late fees Community Associate Collector 03/2008 – 03/2015

NYC Department of Consumer and Worker Protection New York, NY

● Improved debt satisfaction by 65% through effective collection and tracking of account information

● Advised debtors on payment options and established payment plan contracts to ensure compliance

● Managed 50 plus inbound customer calls daily and provided accurate follow-up notes

● Achieved 98% accuracy in data entry and received remote access for efficient workflow

● Analyzed customer billing discrepancies and made adjustments, achieving a 94% satisfaction rating OTHER RELATED EXPERIENCE

Clerical Associate NYC Department of Environmental Protection 05/1999 - 03/2008 New York, NY

● Entered property information into Microsoft Excel and DEP database, maintaining 98% accuracy and receiving remote requests via Call Center and live chat

● Organized documents and developed spreadsheets for ease of tracking and distribution of workflow reports

● Reviewed annual tax liens to correct billing, earned 100% satisfaction rating

● Analyzed usage data and adjusted accordingly to resolve discrepancies in customers billing EDUCATION AND TRAINING

Associate of Science LaGuardia Community College Long Island City, NY 2011 Certifications in Microsoft office Remote 2020

TECHNOLOGY SKILLS Adapts quickly to new technology Business: Microsoft Office 365, Word, Excel, PowerPoint, Outlook, Access, One Note, Google Drive and Docs Remote communication and collaboration: Zendesk, Go To Meeting, Zoom, Microsoft Teams, Skype, Google Chat

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