Customer Service Hr Manager
Resume:
Lesly Jerome
Spring Hill Florida *****
*******@*****.***
To: HR Manager,
I am writing to express my interest in the Sales Agent position as advertised. With over 10 years of professional experience and a strong passion for service, I am confident that my skills and strengths will make me a perfect fit for this role.
Throughout my career, I understand the importance of establishing relationships with clients and developing trust, which ultimately leads to understanding their needs and providing them with tailored solutions to meet their requirements. Moreover, my exceptional critical thinking skills have allowed me to excel in a fast-paced environment.
Service has always been a top priority for me, as I believe it is vital in driving customer loyalty and repeat business. I consistently go above and beyond to exceed customer expectations, ensuing that their experience with the company is positive and memorable. My dedication to delivering exceptional customer service aligns perfectly with your company’s commitment to providing outstanding support to its customers.
I would welcome the opportunity to discuss my qualifications further and demonstrate how I can contribute to the growth and success of your company as a valuable member of your Sale team. Please find attached my resume for review, I look forward to the possibility of an interview at your convenience.
Thank you for your time and consideration.
Sincerely,
Lesly Jerome
Spring Hill Florida 34609
*******@*****.***
Professional Profile
Performance driven, innovative, goal oriented administrative professional with
10 plus years of outstanding customer service. Candidate possessing strong
organizational and communication skills with the ability to concurrently direct
multiple business activities, advanced understanding of customer needs with
diligent attention to detail resulting in superior elevated levels of client
satisfaction.
Education
Kirkwood community college ~ Early Childhood Education 2003
BA of Science Degree Business Administration, April 2014 Everest
Languages: Fluent in French and Creole
Technical Skills: Windows applications, MS Office Suite (Word, Excel, PowerPoint), General office equipment, 40 WPM
Professional Experiences
American Health Marketplace
Insurance Sales
Otober 2024 - March 2025
• Take inbound calls from clients to enroll in insurance plans
• Explain the benefits and features of the various healthcare plans
available
Cyracom
Interpreter/ contractor
March 2012- Aug 2024
5701 E Hillsborough Ave, Tampa, 800-***-****
• Convert concepts in the source language to equivalent concepts in
the target language
• Compile information, such as technical terms used in legal settings,
into glossaries and terminology databases to be used in translation
Teletech
Insurance Sales
July 2016 - Dec 2023
3600 Ecommerce Pl, Orlando, FL 32808 407-***-****
• Take inbound calls from clients to enroll in insurance plans
• Explain the benefits and features of the various healthcare plans
available
• Qualify, Educate, and enroll individuals into healthcare plans that meets
their needs
TeleLanguage
Interpreter/ Contractor
February 2012-April 2022
514 SE 6th Ave Portland, OR 97204, 888-***-****
• Relay the style and tone of the original language
• Manage work schedules to meet deadlines
• Render spoken messages accurately, quickly, and clearly
Language Line Solutions
Interpreter/ Contractor
February 2016 to April 2022
Lower Ragsdale Drive, Monterey CA 93940, phone 800-***-****
• Translated texts that convey the same message as the original and sound
natural in the target language.
• Translate information, such as diagnoses and treatment plans, from
physicians to patients and then translate back any questions or concerns
patients have
• Decipher and communicate messages from the speaker to the audience
or from the audience to the speaker.
ContactChannels Inc,
Medicare Sale
Aug 2020 to Oct 2021
13011 McCallan Pass Suite 210, Austin TX 78753 phone 512-***-****
• Sell and Enroll clients based on compliance and requirements appropriate
products, help clients with questions regarding health insurance
• Navigate through multiple system applications to fulfill consumer requests,
research inquiries, and update consumer information.
Sears, May 2009- June 2012 Winter Park, FL 32792 407-***-****
Service Order Management Rep II
• Provided high quality customer service by meeting the needs of
customers in an efficient and friendly manner.
• Facilitated assistance to the installers as required, expedited orders to
meet delivery and installation commitments.
Contact this candidate