Customer Service Front Desk

Mathapelo Lekalakala

+27-60-779-**** ***********@*****.*** Pretoria, Gauteng

Professional Summary

Work Experience

Skills

A results-driven professional with experience in customer service, administration, and healthcare. Proven ability to provide high-quality service, manage daily operations, and contribute to sales growth. Skilled in data capture, record-keeping, and team coordination. Data Capture Department of Statistics South Africa October 2024 - March 2025 Prepared documents for data capture.

Applied barcodes to documents.

Conducted second preparation of documents.

Scanned documents for the MACOD project.

Indexed captured data.

Performed Key from Image (KFI) tasks.

Pharmacist Assistant Learner Charlotte Maxeke Academic Hospital June 2022 - November 2022 Managed pharmaceutical stock.

Picked and prepared medications for dispensing, adhering to hospital protocols. Pre-packed medications for distribution and storage. Fashion Consultant The Fix February 2021 - December 2021 Managed cash transactions, maintaining accuracy and efficiency. Performed administrative tasks.

Offered online consultation services, responding to customer inquiries. Customer Service Agent Kalahari Resorts and Convention Center November 2019 - March 2021 Provided customer service to guests and customers. Managed call center operations.

Coordinated front desk activities.

Maintained a 98% accuracy rate in data capture, ensuring reliable records and reports. Customer Service Agent OR TAMBO INTERNATIONAL December 2018 - January 2019 Provided customer service support to travelers.

Assisted with ticket sales and resolved customer inquiries. Front Desk Administrator & Part-time Lecturer Divine Favour Progressive April 2018 - November 2019 Managed front desk operations.

Provided administrative support to the campus team, maintaining accurate records and handling correspondence.

Taught students.

Offered student support services.

Customer service

Stock management

Front desk management

Microsoft Office Suite (Excel, Word, PowerPoint, Publisher, Outlook) Report Writing

Organizational Management

Data Entry and Management

Facilitation and Training, NQF Level 5 Certificate Enjo Consulting January 2024

Galileo Computer Based Training Certificate

Global Training College February 2019

Cabin Crew License

EPT Aviation Training September 2018 - October 2018 CATHSSETA, General Travel Certificate

Global Training College February 2018 - January 2019 National Senior Certificate, Grade 12

Phelindaba Secondary School

Education

References

Available upon request

Contact this candidate