Customer Success Manager

KENDALL W. CLARK

**** ******** **, ******, ** ***14

316-***-**** ****************@*****.***

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PROFESSIONAL SUMMARY

Customer Success Manager with over 10 years of experience at the intersection of agronomy, ag retail operations, and agricultural technology. Proven track record of leading client onboarding, ERP system integration (Agris, Agvance, Merchant Ag), and precision ag implementation for 60+ companies. Adept at translating complex software into on-farm value through training, UI/UX collaboration, and field-based support. I aim to leverage my cross-functional expertise to drive adoption, satisfaction, and retention in tech-forward agriculture organizations.

CORE COMPETENCIES

Customer Success & Operations

• Client Onboarding & Lifecycle Management

• Training (Remote & In-Person)

• Cross-Functional Project Leadership

• Field-Based Support & Retention

ERP & System Integration

• ERP Platforms: Agris, Agvance, Merchant Ag

• CRM / Account Management Tools

• Data Sync, Workflow Mapping

AgTech & Precision Agriculture

• GIS Mapping & VRT Prescription Creation

• In-Cab Hardware Setup & Monitoring

• Platforms: FieldAlytics, JD Ops Center, SMS, Sirrus, Climate Product & UX Collaboration

• UI/UX Liaison for Product Teams

• Feature Testing & Feedback Loop

• Customer Insights for Roadmap Input

PROFESSIONAL EXPERIENCE

Strategic Customer Manager

FieldAlytics – Brentwood, TN Jan 2022 – Present

• Onboarded and trained users from 60+ ag retail companies, tailoring workflows and reducing average onboarding time by 20%.

• Led UI/UX collaboration with product and design teams, cutting support tickets by 10%.

• Directed ERP integrations (Agris, Agvance, Merchant Ag), streamlining client operations.

• Managed end-to-end implementation projects with a 95% satisfaction rate.

• Drove a 10% increase in account revenue through upselling and feature promotion. Customer Success Specialist

Solinftec – West Lafayette, IN Sep 2020 – Dec 2021

• Trained and supported 10+ agtech clients in hardware/software deployments.

• Delivered lifecycle support with issue resolution within 48 hours.

• Configured in-cab devices and IoT systems to support precision workflows. Assistant Operations Manager

Nutrien Ag Solutions – Galva, KS Mar 2018 – Aug 2020

• Managed inventory, logistics, and scheduling for high-volume ag retail site.

• Developed VRT prescriptions and GIS-based aerial application maps.

• Ensured full safety compliance and on-time regulatory documentation. Custom Applicator

Mid Kansas Co-op – Walton, KS May 2017 – Mar 2018

• Operated sprayers and tenders across 80,000+ acres.

• Maintained records and coordinated with agronomy staff for scheduling. Precision Ag Specialist

Premier Farms – Walker, IA Jan 2015 – Feb 2017

• Led nutrient application, planting, and tillage across 15,000 acres.

• Created GPS-based agronomic prescriptions for data-driven field management. Agronomy & Sales Roles

Williams Ag – Kiowa, KS 2010 – 2014

• Supported scouting, sales, and customer service in ag retail operations. Agronomy Intern

Schrock Inc. – Kiowa, KS Summer 2011

• Assisted with field operations, blending, and agronomy logistics. EDUCATION

Bachelor of Science in Agricultural Business

Northwestern Oklahoma State University – Alva, OK 2011 – 2015 Minor: Agronomy GPA: 3.3

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