Human Resources Production Supervisor
Resume:
Brittney Lassiter
Pflugerville, TX *****
***********@*****.***
Skills
• Leadership Skills.
• Management Skills.
• Dedication.
• Communication Skills.
• Empathy & Compassion.
• Time Management Skills.
• Persistence.
• Problem Solving.
Work Experience
Production Supervisor
Sykes, Inc. - Austin, TX January 2020 to Present
• Hire and onboard new employees
• Executes impressive leadership ability to motivate staff on a daily basis.
• Ensure adherence to policies for attendance, established procedures etc.
• Assisting in the formulation of targets for individuals and teams
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Anticipate escalation and take over calls when needed
• Prepare monthly/annual results and performance reports
• Keep management informed on issues and problems
• Devise ways to optimize procedures and keep staff motivated
• Skilled ability to communicate via chat and calls in fast past environment.
Customer Service Representative
YETI Custom Shop - Austin, TX September 2016 to January 2020
• Engaged in a fast past inbound and outbound call environment
• Maintained up to date knowledge of company products as it relates to customization.
• Consistently improve customer satisfaction through expert resolution of conflicts and concerns.
• Proactively called customers to discuss any order questions and/or payments issues.
• Resolved all tickets promptly and accurately, while maintaining authenticity, sincerity, and a friendly demeanor.
• Escalated problems/issues to the account manager; occasional technical duties; Salesforce & Five9.
Human Resources
Avery's Angels Childcare - Hope Mills, NC September 2011 to September 2016
• Supported daily operations of busy human resources department.
• Administered payroll information, compensation materials, and benefits programs.
• Assisted in recruiting and training of new employees for the marketing and IT teams.
• Maintained employee data and kept updated accounts of all employment records.
Security Forces
United States Air Force - San Antonio, TX August 2006 to August 2011
• Performed force protection duties, including use of deadly force to protect personnel and resources.
• Enforced standards of conduct, discipline and adhere to laws and directive.
• Protected nuclear weapons and aircraft.
• Investigated motor vehicle accidents and minor crimes.
Education
Diploma
Everest Institute - Austin, TX -2017 to 2018
South View High School - Hope Mills, NC -2002 to 2006
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