Customer Service Project Coordinator
Resume:
CHRISTINA MOORE
**********@*****.*** 571-***-**** 10554 South Grant Avenue Manassas, VA United States 20109 Summary
Dynamic project coordinator and technical receptionist with a proven track record at Vector Security and Kelly Services supporting DLT Solutions, IT software departments, excelling in performance monitoring and process improvement. Skilled in data analysis and team leadership, I drive project efficiency and enhance organizational performance through innovative solutions. Adept at managing multiple priorities, I deliver impactful reports that inform strategic decision- making.
Skills
● Vendor Management
● Data monitoring
● IT Tech Support
● Budget coordination
● Spreadsheet tracking
● Analyzing data
● Technical Receptionist
● Microsoft 365 / Dynamic Azure/Office Suite/Teams
● Project Management/Administration Support
● Montor contracts/ Documentation
● Process payroll/Data Entry
● DOD security clearance background check completed
● Research contracts
● Customer Service Technical support
● Timecard management
● Excell/ Microsoft Word/PowerPoint /Zoom /Slack
Employment History
DLT Solutions Kelly Service
Temp Herndon, VA
Technical Receptionist
04/2025 – Present
• Temporary Receptionist Kelly Services Assignment at TD Synnex//DLT Solutions
• Summary: A highly motivated and adaptable young professional with experience providing comprehensive front desk support in a fast- paced technology environment. Currently working temporary on-call assignment through Kelly Services at TD Synnex//DLT Solutions, a leading software technology company. Demonstrating strong communication, customer service, and organizational skills while managing a variety of reception duties.
• Reception & Customer Service:
• Answered and efficiently routed incoming phone calls to appropriate personnel with a professional and courteous demeanor.
• Warmly greeted visitors and directed them to their destinations.
• Provided excellent customer service to both internal employees and external clients.
• Administrative Support for IT software technical staff
• Created and distributed employee badges and programmed access control fob keys, adhering to company security protocols.
• Maintained a clean and organized reception area.
• Performed routine maintenance of office equipment, including cleaning and restocking coffee machines, ensuring a pleasant and functional break area.
Vector Security/Ashton Carter Temp
Gainesville, VA
Project Coordinator
10/2024 – 4/2025
● Analyze project data to optimize efficiency and quality
● Monitor metrics to ensure projects meet timelines and budgets
● Facilitate stakeholder meetings to align on project goals
● Coordinate with teams and vendors for seamless project execution
● Prepare reports to track project progress and impact
● Spearhead process improvements, enhancing project efficiency and productivity
● Implement creative solutions to resolve team conflicts and optimize workflows
● Conduct thorough data analysis to identify optimization opportunities
● Generate comprehensive reports on key performance indicators for strategic decision-making
Nova Enterprise LLC Manassas, United
States
Administrative Assistant/ Pharmaceutical
Researcher
08/2022 - 10/2024
● Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
● Directed planning, budgeting, vendor selection and quality assurance efforts
● Defined clear targets and objectives and communicated them to other team members
● Strong quantitative skills
● Assist in the publications process of reports, issue briefs, blog posts, etc
● Strong Excel expertise, including graphics creation
● Strong oral and written communication skills
● Ability to work well on a team and to work on several projects simultaneously
● Previous work experience as a research assistant or in a similar position is a plus
● Familiarity with labor market and microeconomic survey data and/or experience analyzing data using SAS or STATA desired IM solutions Dumfries, United States
Full Time Intern
03/2022 - 07/2022
● Analyzed procurement and acquisition requirements from inception to closeout and developed solutions for the Department of Interior
● Completed security clearance for DOI employment
● Strong quantitative skills
● Completed Department of interior entry-level contract procurement training
● Completed Acquisition support service fellowship program
● Strong oral and written communication skills
Nova Enterprises LLC Manassas, United
States
Administrative Assistant
05/2017 - 03/2022
● Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
● Directed planning, budgeting, vendor selection and quality assurance efforts
● Defined clear targets and objectives and communicated them to other team members
● Strong quantitative skills
● Assist in the publications process of reports, issue briefs, blog posts, etc
● Strong Excel expertise, including graphics creation
● Strong oral and written communication skills
● Ability to work well on a team and to work on several projects simultaneously
● Previous work experience as a research assistant or in a similar position is a plus
● Familiarity with labor market and microeconomic survey data and/or experience analyzing data using SAS or STATA desired Manassas Park Recreation and Community
Center Manassas, United States
Front Desk Receptionist
01/2017 - 05/2017
● Daily contact with the public
● Processing customer transactions over the telephone
● Processing customer transactions face to face
● Resolving customer issues or complaints
● Providing written response to customer inquiries
● Explaining policies to customers
● Customer service experience
● Takes telephone messages and routes to proper people
● Place outgoing calls for staff
● Perform informal typing task
● Provided record keeping duties, filed letters and invoices, cards etc
● Operate copy machine
● Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
● Greeted customers warmly and made them feel welcome
● Maintained an organized reception area and ensured that all guests were attended to promptly
● Assisted with scheduling appointments for clients and visitors Education
ECPI University Manassas, VA
Cybersecurity
04/2025
Northern Virginia Community College Manassas, VA Associate of Arts in Music 54 semester credits
● Credits Earned: 54 Semester Hours
● GPA: 3.0
Strayer University Manassas, VA
Bachelor of Science
Languages
Novice, Novice
Hobbies and Interests
● Singing
● Dancing
● Reading
● Working out with my trainer Jo
● Playing with my yorkie poo dog
● Watching YouTube videos
● Working a full time job
Personal Information
Title: Project Coordinator
Activities and Honors
● Music
● Performing arts
Contact this candidate