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Customer Service Project Coordinator

Location:
Manassas, VA
Posted:
May 26, 2025

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Resume:

CHRISTINA MOORE

**********@*****.*** 571-***-**** 10554 South Grant Avenue Manassas, VA United States 20109 Summary

Dynamic project coordinator and technical receptionist with a proven track record at Vector Security and Kelly Services supporting DLT Solutions, IT software departments, excelling in performance monitoring and process improvement. Skilled in data analysis and team leadership, I drive project efficiency and enhance organizational performance through innovative solutions. Adept at managing multiple priorities, I deliver impactful reports that inform strategic decision- making.

Skills

● Vendor Management

● Data monitoring

● IT Tech Support

● Budget coordination

● Spreadsheet tracking

● Analyzing data

● Technical Receptionist

● Microsoft 365 / Dynamic Azure/Office Suite/Teams

● Project Management/Administration Support

● Montor contracts/ Documentation

● Process payroll/Data Entry

● DOD security clearance background check completed

● Research contracts

● Customer Service Technical support

● Timecard management

● Excell/ Microsoft Word/PowerPoint /Zoom /Slack

Employment History

DLT Solutions Kelly Service

Temp Herndon, VA

Technical Receptionist

04/2025 – Present

• Temporary Receptionist Kelly Services Assignment at TD Synnex//DLT Solutions

• Summary: A highly motivated and adaptable young professional with experience providing comprehensive front desk support in a fast- paced technology environment. Currently working temporary on-call assignment through Kelly Services at TD Synnex//DLT Solutions, a leading software technology company. Demonstrating strong communication, customer service, and organizational skills while managing a variety of reception duties.

• Reception & Customer Service:

• Answered and efficiently routed incoming phone calls to appropriate personnel with a professional and courteous demeanor.

• Warmly greeted visitors and directed them to their destinations.

• Provided excellent customer service to both internal employees and external clients.

• Administrative Support for IT software technical staff

• Created and distributed employee badges and programmed access control fob keys, adhering to company security protocols.

• Maintained a clean and organized reception area.

• Performed routine maintenance of office equipment, including cleaning and restocking coffee machines, ensuring a pleasant and functional break area.

Vector Security/Ashton Carter Temp

Gainesville, VA

Project Coordinator

10/2024 – 4/2025

● Analyze project data to optimize efficiency and quality

● Monitor metrics to ensure projects meet timelines and budgets

● Facilitate stakeholder meetings to align on project goals

● Coordinate with teams and vendors for seamless project execution

● Prepare reports to track project progress and impact

● Spearhead process improvements, enhancing project efficiency and productivity

● Implement creative solutions to resolve team conflicts and optimize workflows

● Conduct thorough data analysis to identify optimization opportunities

● Generate comprehensive reports on key performance indicators for strategic decision-making

Nova Enterprise LLC Manassas, United

States

Administrative Assistant/ Pharmaceutical

Researcher

08/2022 - 10/2024

● Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions

● Directed planning, budgeting, vendor selection and quality assurance efforts

● Defined clear targets and objectives and communicated them to other team members

● Strong quantitative skills

● Assist in the publications process of reports, issue briefs, blog posts, etc

● Strong Excel expertise, including graphics creation

● Strong oral and written communication skills

● Ability to work well on a team and to work on several projects simultaneously

● Previous work experience as a research assistant or in a similar position is a plus

● Familiarity with labor market and microeconomic survey data and/or experience analyzing data using SAS or STATA desired IM solutions Dumfries, United States

Full Time Intern

03/2022 - 07/2022

● Analyzed procurement and acquisition requirements from inception to closeout and developed solutions for the Department of Interior

● Completed security clearance for DOI employment

● Strong quantitative skills

● Completed Department of interior entry-level contract procurement training

● Completed Acquisition support service fellowship program

● Strong oral and written communication skills

Nova Enterprises LLC Manassas, United

States

Administrative Assistant

05/2017 - 03/2022

● Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions

● Directed planning, budgeting, vendor selection and quality assurance efforts

● Defined clear targets and objectives and communicated them to other team members

● Strong quantitative skills

● Assist in the publications process of reports, issue briefs, blog posts, etc

● Strong Excel expertise, including graphics creation

● Strong oral and written communication skills

● Ability to work well on a team and to work on several projects simultaneously

● Previous work experience as a research assistant or in a similar position is a plus

● Familiarity with labor market and microeconomic survey data and/or experience analyzing data using SAS or STATA desired Manassas Park Recreation and Community

Center Manassas, United States

Front Desk Receptionist

01/2017 - 05/2017

● Daily contact with the public

● Processing customer transactions over the telephone

● Processing customer transactions face to face

● Resolving customer issues or complaints

● Providing written response to customer inquiries

● Explaining policies to customers

● Customer service experience

● Takes telephone messages and routes to proper people

● Place outgoing calls for staff

● Perform informal typing task

● Provided record keeping duties, filed letters and invoices, cards etc

● Operate copy machine

● Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed

● Greeted customers warmly and made them feel welcome

● Maintained an organized reception area and ensured that all guests were attended to promptly

● Assisted with scheduling appointments for clients and visitors Education

ECPI University Manassas, VA

Cybersecurity

04/2025

Northern Virginia Community College Manassas, VA Associate of Arts in Music 54 semester credits

● Credits Earned: 54 Semester Hours

● GPA: 3.0

Strayer University Manassas, VA

Bachelor of Science

Languages

Novice, Novice

Hobbies and Interests

● Singing

● Dancing

● Reading

● Working out with my trainer Jo

● Playing with my yorkie poo dog

● Watching YouTube videos

● Working a full time job

Personal Information

Title: Project Coordinator

Activities and Honors

● Music

● Performing arts



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