Customer Service Specialist

Dayana Hernandez

Senior Customer Service Specialist

Miramar, FL 33029 *********@*****.*** 754-***-**** www.linkedin.com/in/dayanahdez Professional Summary

Customer Service Specialist with 20+ years of experience across hospitality, aviation, healthcare, and consulting services. Expert in resolving complex issues, leading training programs, and optimizing client satisfaction in dynamic, high-pressure settings. Bilingual communicator and barrier-breaker, recognized for delivering results and building trust across cultures and industries. Recognized for cross-industry excellence and as the first non-national flight attendant in The Bahamas.

Skills

Bilingual Customer Support, Conflict Resolution, Visa/Immigration Processing, CRM Systems, EMR Systems, Team Leadership, Cross-Industry Adaptability, AI Tools Professional Experience

Chief Executive Officer Services Translations 242, Nassau, Bahamas May 2022 – Feb 2024

• Processed 100+ visa applications with 100% legal compliance

• Managed travel logistics, achieving 95% client satisfaction

• Trained staff, reducing processing time by 30%

Medical Assistant Montague Medical Walk-In Clinic, Nassau, Bahamas Oct 2020 – Apr 2022

• Triaged 50+ daily patients, improving flow and reducing wait time by 25%

• Maintained 100% sanitary compliance and supported EMR/front-desk operations Flight Attendant / Ticket Agent SkyBahamas Ltd, Nassau, Bahamas Mar 2017 – Feb 2019

• Delivered FAA-compliant briefings to 200+ passengers monthly

• Resolved 90%+ in-flight complaints with professionalism Education & Certifications

• Medical Assistant Certification (2014)

• Flight Attendant Training (2017)

• HR Management & Executive Assistant Certifications (2020)

• Immigration Paralegal Certification (2024)

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