Office Manager Organizational Development
Resume:
Hermione Sztajnert
Poplar Grove, IL *****
*********@*****.***
Results-driven management professional with experience in office operations, production management, organizational development, and team building within diverse industries. Highly adaptive in planning, coordinating, and executing successful production strategies. Authorized to work in the US for any employer
Work Experience
Operations Administrator
Fedex - Elk Grove, IL
September 2019 to Present
• Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
• Worked collaboratively with customers and staff at various levels.
• Improved office efficiency, managing client correspondence, record tracking, and data communications.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Managed day-to-day shipping and receiving, typically overseeing packages. City Carrier
United State Postal Service - Saint Charles, IL
November 2016 to September 2019
• Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
• Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
• Utilized portable scanners to mark items delivered to residences and businesses, keeping records current and accurate.
• Handled undeliverable mail in accordance with established procedures. Office Manager
Old School Cleaners Inc - Bensenville, IL
May 2008 to August 2016
• Oversee administrative duties in an office and ensure that the office operates efficiently and smoothly.
• Ensure all policies and procedures are implemented and followed appropriately.
• Maintained impeccable office records.
• Handled scheduling and managed timely and effective allocation of resources and calendars
• Negotiated with vendors to determine optimal material purchase pricing.
• Directed administrative professional teams and assessed individual progress and efficiency.
• Conducted staff performance evaluations to monitor progress and individual skills. Education
Bachelor of Science degree in Biology
William Penn University - Oskaloosa, IA
2006
Skills
• Writing skills
• Multitasking and Time Management (10+ years)
• Database and Client Management Systems (10+ years)
• Administrative Procedures (10+ years)
• High Volume Phone Inquiries (10+ years)
• Mail Routing and Distribution (5 years)
• Payroll Administration (10+ years)
• Inventory Management (10+ years)
Languages
• Spanish - Beginner
• Haitian Creole - Fluent
• English - Fluent
• French - Fluent
Additional Information
Class C drivers license
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