Customer Service Information Systems

Natasha M. Lewis

*** **** ***** ***** ********, AL 35634

www.linkedin.com/in/dr-natasha-lewis-39b10235

**********@*****.***

(256) 460–1629 Home 662-***-**** Mobile

Dynamic IT Professional with over 10 years of experience as a Computer Science Instructor and 14 years in manufacturing as a Software Developer. Proven expertise in curriculum development and delivering engaging, industry-aligned training programs in mobile application development, cybersecurity, networking, and related IT disciplines. Demonstrated success in planning, analyzing, and implementing technology solutions that support business goals. Recognized as an analytical problem solver who thrives in high-pressure environments and consistently delivers high-quality results. Known for professionalism, client relationship-building, and the ability to resolve complex challenges while exceeding expectations.

PROFESSIONAL EXPERIENCE

Northwest-Shoals Community College – Muscle Shoals, AL (07/2022 – Present)

Computer Science Instructor

●Planned, prepared, delivered, and evaluated classroom instruction and hands-on activities across multiple locations, ensuring consistency and high-quality learning experiences.

●Continuously improved curriculum and instructional materials to align with evolving industry standards and student needs.

●Contributed to institutional planning processes, supporting program development and strategic educational goals.

●Participated in student recruitment, retention, and outreach initiatives to promote program growth and engagement.

●Developed and taught comprehensive curricula in mobile app development, web technologies, cybersecurity, operating systems, and ethical hacking, integrating hands-on labs and real-world scenarios.

●Delivered cybersecurity curriculum aligned with CompTIA Security+, Network+, and other industry standards at a technical training center.

Northeast Community College – Booneville, MS (08/2014 – 06/2022)

Information Systems Technology Instructor

●Designed and delivered rigorous coursework, innovative projects, and engaging exercises using active learning strategies and a hands-on instructional approach.

●Promoted the integration of emerging technologies in the classroom while fostering core general education skills, including communication, quantitative reasoning, and critical thinking.

●Advised 25–35 students annually, providing academic guidance and supporting student success and retention.

●Served on multiple institutional committees and collaborated on technology assessments to support curriculum and infrastructure improvements.

●Developed and taught courses in mobile application development and web design, incorporating industry-relevant tools and best practices.

●Designed and maintained the Information Systems Technology curriculum to align with emerging technologies and industry standards.

●Instructed students in robotics, integrating programming, hardware, and engineering concepts through hands-on projects.

Ashley Furniture Industries - Ecru, MS (07/2009 – 07/2014)

System Development Specialist III

●Provided efficient support for production applications and systems, ensuring optimal performance and minimal downtime in a manufacturing environment.

●Developed and implemented IT strategies to drive revenue growth and support successful product launches.

●Created user-focused documentation using Enterprise Architect 7.1, improving user efficiency and adoption of IT systems.

●Designed, developed, and maintained applications using VB .NET (2005, 2008, 2010) and SQL Server 2008, integrating Web Services for enhanced functionality.

●Installed software upgrades and provided technical support to end users, ensuring system reliability and usability.

Key Achievements:

●Saved approximately $250K by rewriting and modernizing an outdated system—delivered six months ahead of schedule.

●Improved development and deployment efficiency by 15% through a comprehensive internal review of 3,000+ processes.

●Standardized site warehouse documentation, ensuring consistency and operational alignment across multiple locations.

●Served as Business Systems Analyst (BSA) on key projects; conducted unit and regression testing, and authored detailed requirements documentation using Visio and Microsoft Project.

Itawamba Community College - Tupelo, MS (08/2009 – 08/2014

Adjunct Faculty – Business & Information Technology

Delivered part-time instruction in a range of Information Technology and Business courses, including Introduction to Computers, Basic Programming, Management, and General Business Administration.

Independently developed and implemented lesson plans, assessments, and instructional materials, ensuring alignment with course objectives and student learning outcomes.

Managed all aspects of classroom instruction, including grading, student engagement, and academic support, while adapting teaching methods to diverse learning styles.

BRYCE - Tupelo, MS (2008 – 2009)

IT Project Manager

●Directed a $1M vendor contract budget and led a cross-functional team of 3 internal associates and 5 consultants from 5 external vendors.

●Oversaw enterprise IT operations including telecommunications, LAN/WAN infrastructure, internet/intranet systems, client-server environments, and PC support.

●Collaborated with senior leadership—including the CFO, Business Unit Directors, and Operations Managers—to develop business strategies and implement scalable IT support procedures.

●Led end-to-end project initiatives, from initial concept and requirements gathering through testing, deployment, and post-implementation support.

Key Achievements:

●Reduced operational costs by $75K by internalizing key processes and optimizing resource allocation.

●Decreased external consultant usage by 50%, improving efficiency and strengthening internal capabilities.

Central Service Association - Tupelo, MS (2000 –2008)

Programmer Analyst

Developed, debugged, tested, and implemented software solutions to meet business and technical requirements.

Performed data analysis on large datasets using SQL, identifying trends, anomalies, and opportunities for optimization.

Prepared detailed technical documentation and provided ongoing support to ensure successful deployment and maintenance of software applications.

EDUCATION

EdD, E-learning, 2021

Northcentral University, Phoenix, AZ

EdS, E-learning, 2017

Northcentral University, Phoenix, AZ

MS, Information Systems, 2008

University of Phoenix, Phoenix, AZ

BS, Management Information Systems, 1999

Mississippi University for Women, Columbus, MS

AS, Computer Information Systems, 1997

Itawamba Community College, Fulton, MS

CERTIFICATIONS

Project Management Certification (University of Phoenix), CIW Web Foundations Associate, Microsoft Technology Associate (MTA), Pearson, Apple Teacher, Microsoft Office Specialist, CompTIA A+, Apple Swift Certification, AWS

TECHNICAL CAPABILITIES

Languages: VB.NET, C #, C++, COBOL, Java, SQL, HTML5, PHP, XML, Swift, JavaScript, Python

Platforms / Software: Microsoft Visual Studio, Oracle Database, Microsoft Power BI, Microsoft Great Plains, AutoCAD, AS/400, SAP, UNIX, Google Cloud, AWS, GitHub

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