Human Resources Employee Relations

CASSONDRA BOYD, SHRM-CP

404-***-**** Loganville, GA 30052

*************@*******.*** http://linkedin.com/in/cassondraboyd

CAREER SUMMARY

Certified Human Resources professional adept in designing and administering policies, recruiting, onboarding, and compensation plans with 14 years of experience and proven knowledge of team building, development, compliance, employment law, and relationship management.

PROFESSIONAL EXPERIENCE

I.T. Solutions, LLC

Senior Human Resources Manager, September 2023- January 2025

Strategic HR Leader by providing strategic direction and guidance to the HR team, aligning human resources initiatives with organizational goals and objectives. Lead end-to-end recruitment processes, ensuring the acquisition of top-tier talent that matches the company’s needs. Developed strategies for talent retention and succession planning. Oversaw performance management processes, including goal setting, performance evaluations, and development plans. Provide guidance to managers in addressing performance-related matters. Managed employee relations issues, ensuring a fair and respectful work environment. Addressed conflicts, grievances, and disciplinary matters in compliance with company policies and legal regulations. Identified training needs, designed training programs, and facilitated learning opportunities to enhance employee skills and career growth. Collaborated with the compensation team to design and manage competitive compensation and benefits programs that attract and retain top talent. Developed, implemented, and updated HR policies and procedures to ensure legal compliance and consistency. Stay updated on labor laws and regulations to minimize risks. Championed diversity and inclusion initiatives, promoting a diverse workforce and an inclusive work culture. Utilized HR data and metrics to derive insights and inform decision-making. Provided regular reports to leadership on HR key performance indicators. Lead HR-related change management initiatives, ensuring smooth transitions during organizational change.

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Opendoor

Senior HR Generalist, April 2021-September 2023

Anticipate and plan for long-term human resource needs and trends in partnership with business management. Head and execute all onboarding throughout the enterprise including automation assistance. aid in formulating objectives for personnel policies and procedures, and manpower goals. Assure company policies are administered fairly and consistently throughout the area of responsibility. Perform advanced employee relations functions including support and counseling regarding personnel and job-related conflicts, problem-solving and dispute resolution, managing employee performance issues, review, and assessment of termination requests, conduct exit interviews. Conduct complex/sensitive employee-related investigations. Coordinate the administration of all Leave of Absence programs and processes including transitional work and accommodations. Perform audit and compliance functions as requested on items such as audit reports verification, commission reports, and payroll information. Maintain employee records in compliance with state and federal requirements.

Ethicon, Division of Johnson and Johnson

Assignment Through Cavalier Workforce

HRBP, October 2019- February 2020

Managed hiring manager relationships and interacts with clients ensuring all contingent labor needs are fulfilled. Managed the staffing and requisition fulfillment process. Communicated with Stakeholders to ensure proper feedback, projections, and critical communications are relayed promptly. Maintained the VMS with details of the staffing, hiring, and onboarding process of the contingent workforce. Provided strong professional management of the onsite contingent workforce to include, but not limited to, recruiting, interviewing, screening, selection, orientation, coaching, counseling, and disciplinary actions up to and including releases/terminations based on client guidelines. Ensured metrics, SLA’s, forecasts, and market trend data are shared proactively with all client sponsors. Worked with the client to help identify departments, skill set categories, and divisions assisting in cost savings, risk aversion, and efficiencies. Conducted new hire orientation with all prospective candidates including subcontracted corp-to-corp staff per client guidelines. Created and presented Annual or Quarterly Business Reviews.

CareerBuilder, Atlanta, GA

Operations and HR Specialist, Oct 2019-May 2020

Oversaw Global Talent resources to offshore tasks for the entire organization while executing Operational consultation and strategy to internal partners for the fulfillment of CareerBuilder products and services. Managed and tracked hiring and terminations for global talent. Partnered with Product and Technology teams to automate tasks and provide customers with self-service abilities. Designed and deployed scalable processes to drive consistency and quality across all interactions. Handled escalated technical issues during fulfillment by working with technology and product teams to troubleshoot and provide advanced solutions as needed. Facilitated Task management with all offshore accounts. Created multiple presentations and spreadsheets for company usage. Overhauled and managed department site on company intranet for efficiency and employee usage. Recruited for IT, Cloud Services, Managerial and Customer Service Personnel.

Randstad, Alpharetta, GA

Talent Enterprise Manager, Sep 2016 – October 2019

Actively identified staffing needs and gaps. Proposed and managed changes necessary to cover risks and improvement of onboarding processes. Conducted interviews for all clients assigned. Recruited and Extended offers. Completed onboarding and orientation for 15 MSP Partners and Clients. Insured compliance in benefits and training for over 400 contingent workers on assignments in over 30 US States, staying abreast of federal, municipal, and local laws. Developed training programs to ensure employment engagement and retention. Slashed Client turnover by 30% by providing continued support and monitoring national salary averages Joined DE&I tram as data collector and analyzer. Initiated weekly video calls with Clients to address escalated issues, review new tasks assigned, and ensure client satisfaction. Organized continued training for all clients assigned. Conducted Biweekly business review of best practices for customer retention and gain. Investigated payroll issues or concerns with all assigned talent. Worked hand in hand with managers for employee’s career development plans.

North Atlantic Security, Columbus, MS

HR Manager, Jan 2009 – September 2016

Developed all compensation and benefit plans. Reviewed and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments. Recruited, interviewed, and facilitated the hiring of qualified job applicants for open positions; collaborated with departmental managers to understand skills and competencies required for openings. Conducted background checks and employee eligibility verifications. Implemented new hire orientation and employee recognition programs. Addressed all employee harassment allegations, work complaints, and other concerns. Created and completed personnel action forms for all employees. Represented the organization at personnel-related hearings, claims, and investigations. Maintained company compliance with federal, state, and local employment laws and regulations, and recommended best practices. Continued knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

EDUCATION

Certifications and Licenses

Society for Human Resources Management (SHRM)

2

Capella University, Remote

Certifications in Project Management, Statistics, Developing Effective Teams & Essentials of Managing Conflict (December 2019)

Mississippi State University, Mississippi State, MS

Bachelor of Business Administration Business Administration (May 2011)

Northwest Community College, Senatobia, MS

A.A. Education (May 2006)

ADDITIONAL SKILLS

Multiple ATS, VMS, CRM and HRIS systems including Workday, Beeline, Fieldglass, BambooHR, and Paycor Employee Development and Training Program Implementation Project and Event Planning Labor Relations Succession Planning Diversity, Equity, and Inclusion Training Reporting Unemployment Team Building

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