TAKORADI – GHANA +233-********* **********@*****.***
RANDY JOHNSON-SMITH
PROFESSIONAL Experienced administrative professional seeking a role in a reputable institution. SUMMARY Skilled in driving efficiency and productivity through attention to detail and multitasking. Committed to contributing to organizational success by leveraging administrative expertise. Dedicated to maintaining professionalism and collaboration. Continuously seeking growth and development opportunities. SKILLS
WORK HISTORY RESEARCH AND TRAINING CORPS (RTC) 11/2018 to 09/2022 Nation Builders Corps (NABCO), Effia-Kwesimintsim Municipal Assembly, Takoradi
Collaborated with the team at District NABCO Office.
Delivered comprehensive administrative assistance across district operations.
Directed management of office assets and logistics
Established robust methods for organizing documents digitally and physically.
Undertook extensive research activities and critically examined datasets.
Facilitated comprehensive training sessions for trainees.
Conducted monitoring procedures for trainees within the district.
Submitted reports to NABCO Regional and National Secretariat for decision making
Coordinated preparation of quarterly reports at district level.
Office and data management
Self-motivated
Positive approach to work
Result oriented
Stellar customer service skills
Quick learner
Problem-solving
Computer skills
Team collaboration
Multitasking and organization
Goal-oriented mindset
Attention to details
Creative and resourceful
Communication
Client relationships
Research and analysis
Microsoft Office Suite
Interpersonal and social skills
Administrative support
Data entry
Recordkeeping
Clerical support
Compliance with rules and regulations
Graphic Design
Typing
Gathered and organized datasets.
Performed routine checks to ensure timely and accurate trainee compensation.
Performed other administrative duties.
DISTRICT ENUMERATOR 04/2018 to 06/2018
ESOKO/Livelihood empowerment Against Poverty (LEAP) Project, Mpohor District – Western Region
Optimized project timelines, ensuring on-time completion.
Managed household registration and enumeration for specific targets.
Provided essential details for new arrivals regarding registration procedures.
Conducted data collection with household heads.
Simplified communication for respondents through translation of English into the local dialect.
Conducted respondent interviews.
Completed questionnaires on a digital platform.
Verified household compliance through scheduled and impromptu inspections.
Shared consistent status reports emphasizing task completion with supervisor.
Provided daily logs to Esoko’s central server system.
Managed seamless transmission of full household information to designated database.
Conducted reviews of accumulated data.
OPERATIONS OFFICER 04/2017 to 02/2018
Ganyo Money Lending, Takoradi
Delivered accurate and precise teller services to customers through a strong understanding of banking policies, practices and procedures.
Established and environment prioritizing customer attention and service.
Conducted transactions including deposits as well as withdrawals for authorization.
Maintained current and accurate Cash Book records.
Coordinated and maintained records of small saving (susu) transaction activities.
Ensured accuracy in transactions by auditing daily withdrawal and deposit vouchers.
Managed systematic archiving of letters and memos.
Explained application and documentation shortcomings to applicants while reviewing loans.
Upheld trust by maintaining privacy of customer details. INFORMATION TECHNOLOGY OFFICER 12/2016 to 03/2017
Gracious Pearl Driving Academy/Boskot Services Ltd., Takoradi
Facilitated onboarding of new students with DVLA endorsed online registration method
Ensured accuracy in maintaining records for all students including heavy duty training.
Managed database records.
Managed troubleshooting processes for technology related problems.
Handled deployment of software on numerous devices.
Designed and issued certificates following the successful heavy duty training course completion of students.
Managed administrative responsibilities and secretarial functions, incorporating graphic designing.
DATA ENTRY CLERK (DATABASE ADMINISTRATOR) 02/2016 to 05/2016 Delcielo Optical Services, Takoradi (Contract)
Updated client database with detailed information.
Processed alphabetic and numerical inputs for record management.
Maintained system security by executing regular backup of database.
Sorted information accurately following the structure of client folder.
Maintained privacy and security protocols for all client data.
Evaluated, deleted and reentered information to maintain clean records.
Executed systematic methods for accurate data recording. NATIONAL SERVICE PERSONNEL 10/2014 to 09/2015
Amenfiman Rural Bank Ltd., Wassa Akoropong
Managed financial liquidity activities.
Enhanced customer service operations by attending to customers’ needs.
Captured data for small savings (Susu) Transactions.
Assisted customer service personnel in conducting money transfers.
Facilitated efficient branch-to-Head Office transactions via streamlined cash movement process.
Collected fees from students and wards at Senior High School premises.
Ensured proper documentation of all financial transactions.
Conducted daily crosschecking of withdrawal and deposit vouchers.
Ensured accurate organization of letters, memos and circulars.
Documented meeting discussions.
GRAPHIC DESIGNING/INTERNET CAFÉ ATTENDANT 01/2008 to 07/2010 Unicon Internet Café, Takoradi
Designed various promotional materials including ads and posters.
Addressed and resolved internet connection concerns for clients.
Conducted troubleshooting for technical problems.
Performed analysis on equipment failures.
Conducted servicing of technical devices.
Traced abnormalities in network connectivity.
Conducted seamless installation of various software applications.
Performed other administrative responsibilities. ATTACHMENT 07/2007 to 10/2007
Ghana Ports and Harbours Authority (Management Information System Department), Takoradi
Enhanced management processes in information systems.
Identified hardware issues.
Conducted regular maintenance of computers to ensure optimal hardware performance.
Identified and resolved network issues promptly.
Carried out efficient installation of software.
Managed installation and configuration of Windows systems.
Established reliable email communication via Microsoft Outlook.
Set up client computers to Windows 2003 Server integration.
Configured network with UTP wiring.
EDUCATION Advanced Information Technology Institute (AITI) – Ghana-India Kofi Annan Centre of Excellence in ICT, Accra
Certificate; Online Digital Marketing, 02/2018 – 05/2018 Digital Marketing, Social Media Marketing, Video Marketing, Online Publicity, Email Marketing, Search Engine Optimization (SEO)
Perez University College (Formerly Pan African Christian University College), Winneba
Bachelor of Business Administration; Business Administration, 09/2010-06/2014 Banking and Finance
I.P.M.C, Takoradi
Certificate; A+ Certification, 08/2006 – 11/2006
Hardware Support Skills, Software Support Skills
Data Link Institute, Takoradi
Certificate; Office User Specialist, 01/2006 – 11/2006 Computer Fundamentals, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Publisher, Internet Concept, Typing. LANGUAGES Fluent English, Fante and Twi
VOLUNTEER National Digital Property Addressing System (NDPAS), 08/2019 Effia Kwesimintsim Municipal Assembly, Takoradi
Generated digital addresses for all properties and individuals within the district.
Tagged properties for individual and organizations.
Facilitated various government and business activities using operational handheld devices.
Generated unique codes for each property using GPS technology and national address registry.
Digitization of Government Infrastructural Projects 09/2019 Effia-Kwesimintsim Municipal Assembly, Takoradi
Collected information of infrastructural projects from MMDCEs and consolidated them into one spreadsheet.
Supported the MMDCEs to make sure all governmental infrastructural projects are accounted and fully captured on the spreadsheet which contained data that needed to be completed with the following required information;
o Missing information needed to be added
o Erroneous information needed correction
o Misplaced information needed to be deleted
o Adding community, constituency, and district names o Adding year of commissioning/commencement
o Adding expected/project completion year
o Adding status of the project
Generated digital addresses for each governmental infrastructural project. REFERENCE Mr. Bishop Mensa Aidoo
Former Municipal NABCO Coordinator
Effia-Kwesimintsim Municipal Assembly, Takoradi
Email: ************@*****.***
Phone: 024*******
Mr. Emmanuel Abam
Software and Network Engineer
KWIKSOFT
Email: *******@*****.***
Phone: 024*******
Mr. John Akotia
Chief Executive Officer
Boskot Services Limited
Email: ****************@*****.**.**
Phone: 024*******