Mental Health Behavioral

Heidi K Souza, M.A., NCC, LADC-I, CADC-I

*** ******* ****** ******, ** 01851 978-***-**** ***********@*****.*** SUMMARY

Accomplished clinical director with more than 10 years of experience within the behavioral health and substance use field. Developed clinical programming for a level 4, for-profit hospital, accredited by the Joint Commission and governed by the Bureau of Substance Addiction Services (BSAS), and the Department of Mental Health (DMH). Adept in cultivating and directing high performing teams and developing relationships with a wide range of community partners and services. Professional and compassionate clinical mental health counseling alumni with a proven ability to work collaboratively and independently. Provide quality services using evidence-based practice, with multiple therapeutic techniques, to at risk populations. Skilled in chairing committee meetings, spearheading diversity and inclusion within the workplace, problem solving, patient advocacy, and strategic planning. Providing individual and group supervisions for clinical services. Conducting continuing education and trainings nationwide. Skilled in utilization reviews, screening, assessments, treatment planning, referrals, inter- agency collaboration, and the development of psychoeducational programming. EDUCATION

Master of Arts in Clinical Mental Health Counseling December 2021 Southern New Hampshire University, Manchester, NH

• GPA 4.0

Bachelor of Science in Psychology December 2018

Northeastern University, Boston, MA

• GPA 3.75

• Magna Cum Laude

SPECIALIZED CERTIFICATIONS AND AWARDS

• License Mental Health Counselor December-2023

• National Certified Counselor, NCC February-2022

• Licensed Alcohol and Drug Counselor, LADC I May-2022

• Certified Alcohol and Drug Counselor, CADC I August–2019

• Crisis Prevention Institute Training, CPI March 2021

• College Reading and Learning Association, CRLA I September-2015

• Paramedic September 1998

• Distinguished Scholar, Southern New Hampshire University May-2022

• Employee of the Month, AdCare Hospital April- 2020 COUNSELING SKILLS

• Experience incorporating evidence-based practice such as, Motivational Interviewing, Solution Focus Therapy, Dialectical Therapy, Rational Emotive Behavioral Therapy, Family Systems Therapy, Cognitive Behavioral Therapy, Mindfulness Meditation, and more, to individuals in need

• Ability to conduct behavioral health consults

• Possess abilities in assessment skills and evidence-based evaluations

• Experience with nonverbal, active listening and attending skills

• Experience applying crisis intervention and de-escalation skills for behavioral complications

• Experience with facilitating psychoeducational and process groups

• Adhere to professional and ethical behavior toward colleagues and patients

• Experience with documentation, writing case notes and maintaining confidentiality

• Knowledge and experience in treatment planning and one to one therapeutic support

• Possess awareness and respect for cultural differences

• Knowledgeable and experienced in a variety of treatment modalities for behavioral health and substance use disorders

PROFESSIONAL EXPERIENCE

Clinical Director of Inpatient Services March 2016 – March 2023 AdCare Hospital Worcester, MA

• Providing clinical oversight of the daily operations for a 114 bed, level 4 hospital, serving the adult in-patient population, for substance use disorders, and co-occurring behavioral health disorders

• Ensure that standards of care are being met in accordance with BSAS, DMH, and the Joint Commission’s regulatory requirements, organizational policy, and standards of professional practice

• Develop and monitor quality improvement outcomes

• Chairing executive committees in accordance with state and federal requirements

• Hiring qualified applicants for clinical positions

• Develop relationships with community partners and services

• Conduct individual and group supervisions for the clinical team

• Facilitate nationwide trainings and continuing education

• Develop and implement hospital policies and procedures

• Develop psychoeducational programming and monitor for clinical competencies

• Oversee and provide supervision to the senior clinician and clinical supervisors

• Possess decision making abilities and strategic planning outside of the normal policies and procedures

• Ensure the health and safety of all patients and staff members

• Provide assessment, intakes, referrals, treatment planning, co-agency collaboration, family and collateral interactions, and communication with outside vendors

• Utilization of evidence-based practice using multiple therapeutic techniques for treatment based on the individualized needs of each patient

Subject Matter Expert January 2019– Current

International Credentialing & Reciprocity Consortium Harrisburg, PA

• Development and implementation of examination material for national and international substance abuse counselor credentialing programs and examinations Adjunct Professor of Psychology

Middlesex Community College September 2015- Current

• Enhance students’ studying skills and learning abilities

• Utilizing learning styles such as visual, auditory, and or kinesthetic learning to enhance mastery of psychology 101

• Provide tutoring services and office hours for students who are struggling

• Specialize in General Psychology, Abnormal Psychology, Biological Psychology, Human Development, Research Methods, Counseling Theories, Counseling Skills, Math, Intermediate and Advanced Algebra, Social Psychology, Time Management, Pharmacology, and Microbiology

PROFESSIONAL AFFILIATIONS AND MEMBERSHIPS

Member- National Society of Leadership and Success Current Member- American Counseling Association Current

Member- Quality Improvement Committee Current

Chair- Utilization Review Committee Current

Chair- High Risk Behavior Review Committee Current Chair- Clinical Leadership Committee Current

Chair- Patient Satisfaction and Review Committee Current VOLUNTEER EXPERIENCE

Milly’s Place November 2016

• Created health pamphlets for a woman’s shelter

• Prepare and serve food for the women in the shelter

• Interacted with the women in the shelter

Lowell Transitional Living Center October 2013

• Prepare and serve food for homeless individuals within the shelter

• Provide transportation to medical appointments for individuals in need

• Provide counseling services for the homeless population

• Collection of nonperishable food for the shelter Firefighter Westford, MA September 1999

The Town of Westford Massachusetts

• Responded to 911 calls

• Provided emergency medical services for individuals in need.

• Protected and served the patrons of the Town of Westford, MA

• Extinguished fires, participated in trainings and responded to alarms

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