Pharmacy Operations Patient Care

Tina M. Nersinger Licensed Pharmacist

www.linkedin.com/in/tina-m-nersinger-9a880a164/er Rochester, NY 14626 585-***-****

Email:*******@*****.***

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SKILLS PROFILE

PROFESSIONAL EXPERIENCE (Synopsis)

SUMMARY: Results driven highly experienced Pharmacist/ pharmacy professional with 33+ years’ experience providing benchmark service to patients and customers while leading and motivating pharmacy staff personnel in retail and clinical settings. Highly proficient in pharmacy operations and patient/ clinical drug utilization reviews. Proven record of success in managing all aspects of pharmacy operations and providing the highest levels of patient care. Outstanding communication skills with all levels of staff, clients, patients, store management, and healthcare professionals.

• 28+ years’ management experience (retail, private, and clinical pharmacy), supervising all personnel and pharmacy operations (pharmacists, pharmacy technicians and cashiers, immunizations) with annual retail volumes of 2M-8M throughout Western NY.

• Organized and packaged (“pre-pack”) in excess of 5,000 individual daily dosage units for specialized Healthcare Facilities (RPC, Intellectual/ Learning disabilities, addiction recovery/ multiple diagnoses and prisons) in full compliance with all Patient Safety and NYS regulations.

• Certified Wellness specialist (holistic / physio-pharmacologic assessment and monitoring of patient’s lab results and diagnoses) to manage existing conditions and present the best possible patient outcomes utilizing conventional and computer-based models.

• Regularly recognized by peers and management for interpersonal professionalism, compassion, and problem-solving by staff personnel at over 50 work locations throughout my professional career

• Primary Pharmacist supporting MC COVID-19 response (preparation/ handling/ QC for immunizations: > 100K doses)

● FDA Drug Safety Guidelines/ Compliance ● MTM Program analysis and management

● Quality Review (Rx data input, label accuracy/ Visual ID) ● Patient Rx consultations and education

● Comprehensive Vaccination Program Administration ● Community Health Promotion and Disease Prevention

● Identification of Rx drug Contra-Indications ● Review and Processing Medication Orders

● Patient Confidentiality and HIPAA Compliance ● Drug Utilization Reviews (DUR)

● Physician Consults (disease state and pharmacological concerns) ● Pharmacy Operations Management

● Supporting unique and underserved client populations (Mennonites, Amish, Migrant workforce) PHARMACIST Rite Aid Inc., Western New York District, April 2023 - Present

● Filled prescriptions, administered immunizations, and provided Patient Drug Counseling

● Managed immediate priority adjustments and flexibility in response to ever changing complex issues at numerous locations PHARMACIST CVS Health Finger Lakes Region, NY, September 2022 - April 2023

● Worked at CVS and Target pharmacies throughout the region, assisted patients with all healthcare needs

● Filled prescriptions - providing exceptional customer service, administered immunizations, and counseled patients

● Ongoing adaptability and flexibility in responding to complex and unforeseen issues at different locations PHARMACIST (SUPERVISING) Village Drug Penn Yan, NY, February 2022 - September 2022

● Supervised pharmacy technicians, filled, reviewed and verified all prescription accuracy

● Prepackaged weekly medications for local customers and contracted health care facilities PHARMACIST (VACCINE COORDINATOR) NYS Dept. of Health, Rochester, NY, March 2021 - March 2022

● Supervised dilution nurses, preparation, QC operations, and visually verified vaccines for administration

● Managed pharmacy to ensure proper handling and secure storage of vaccines working with MC law enforcement

● Managed daily volume usage of supplies to ensure vaccine was prepared and available

● Communicated with DOH Command Staff and project floor Leads to adjust to patient flow

● Monitored, recorded and maintained daily documentation including required storage temperatures and drug expiration CONSULTING HEALTH SPECIALIST (SENIOR WELLNESS) Wellbeing Health Center Rochester, NY, September 2020 – March 2022

● Technical Consultant for program targeted Health, Wellness and Pharmaceutical Industries PROFESSIONAL CREDENTIALS / EDUCATION / AFFILIATIONS PHARMACIST (SUPERVISING) A&J Pharmacy Webster, NY, May 2019 - November 2019

● Managed pharmacy operation and support services for mental health and addiction recovery facilities (staffing, resource allocation and recordkeeping, purchasing, and dispensing of all medications/ controlled substances)

● Utilized Mirixa Corp. Outcomes MTM (analytical, consultative, educational and monitoring services) to facilitate achievement of positive therapeutic and economic results from medication therapy.

● Collaborated with clinic nurses at Rochester Psychiatric Center and East House for coordination and clinical review of blood draws needed prior to dispensing REMS medications

● Conceived and delivered innovative solutions for unforeseen issues (e.g., inventory shortages/ drug recalls/ opioid restrictions)

● Improved process for standard medication filling/ blister packaging. Resulted in improved accuracy and faster service

● Trained staff on new procedures and processes for customer service improvements

● Responsible for ensuring compliance of all pharmacy operations with applicable NYS laws and federal requirements

● Collaborated with prescribers and customers to synchronize medications in blister packaging for patient compliance

● Regularly completed medical file reviews (clinical hard copy and electronic) to ensure and validate needs/ compliance. PHARMACIST (STAFF ) Walmart Rochester, NY, December 1993 - March 2019

● Managed pharmacy technicians; drug preparations/ distribution to ensure safe and efficient patient care

● Reviewed all new prescription and refill labels for accuracy and completion of information

● Served as Pharmacist in Charge / Pharmacy manager when needed (on a regular basis)

● Managed preparation and dispensing of prescriptions (written, oral, and electronic)

● Reviewed all patient medical/ medication history for drug allergies, contraindications, and therapeutic Rx duplication

● Monitored patient medication dosage based upon age, lab values and critical components of medical history against safety guidelines and insurance limitations to protect patient health and financial interests

● Counseled patients and customers on prescriptions, OTC medication, and medical appliances for patient symptoms. Administered (IM) vaccines and immunizations (IM) to thousands of customers

● Ensured compassionate and timely service to patients and led in-store health and wellness events PHARMACIST (HOSPITAL) UR Medical Center Rochester, NY, January 2004 - July 2005

● Managed outpatient pharmacy operations and with technician oversight for accuracy and completeness in dispensing medications ensuring efficient operations and service

● Advised medical practitioners and patients on medications and dosing based on needs, health evaluations, and drug history

● Managed processing (with 100% accuracy) of up to 700 prescriptions daily - including dosage calculations, filled prescriptions, and preparation of prescription labels

● Delivered high-quality, compassionate care and treatment to indigent and underserved patient communities (e.g., minority, homeless, low-income, etc.).

PHARMACY MANAGER Walmart Rochester, NY, August 1995 - August 1999

● Managed daily pharmacy operations (oversight of eight pharmacy technicians and seven pharmacists). Mentored and trained pharmacists, interns and new employees ensuring knowledge and customer service techniques to optimize service excellence

● Monitored pharmacy and OTC areas regularly to ensure cleanliness and security

● Facilitated processing of up to 400 prescriptions daily with 100% accuracy

● Analyzed prescription trends to monitor patient compliance and prevent excessive usage

● Managed purchasing (supplies) to maintain proper inventory levels, stock rotation and prescription drug recall compliance

● Enforced all procedures to minimize risk, and secure drugs against theft, loss or mismanagement. BACHELOR OF SCIENCE (B.S.) PHARMACY St. John's University, Queens, NY, May 1992

● Registered Pharmacist NYS License No. 041948 (4/5/1993 – 1//31/2026)

● Pharmacist Immunization Certification American Pharmaceutical Association Certificate

● Chronic Pain Management Certificate Accreditation Council for Pharmacy Education (PharmCon)

● Integrative Medicine Pharmacy Specialist Certificate Accreditation Council for Pharmacy Education (PharmCon)

● CPR Certification American Red Cross

— Additional Activities Lambda Kappa Sigma Alpha Pi Chapter (International Professional Pharmacy Fraternity) Staff and personnel assistant, direct support volunteer Artists Unlimited - Changing lives one act at a time.

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