Customer Service Menlo Park

PABLO GONZALEZ

Genius, Apple Menlo Park — ****-present

• Demonstrate technical expertise of Apple products and services, including repairing devices and Analyze Technical Issues and Troubleshoot

• Identify the root cause of technical issues by analyzing problems and following troubleshooting steps.

• Identify the root cause of technical issues by analyzing problems and following troubleshooting steps.

• Maintain an action-oriented mindset and sense of motivation to prioritize customer satisfaction and the organization’s goals. Anticipate and adapt to potential problems and roadblocks.

• Work efficiently in fast-paced environments, often under tight deadlines and pressure, while simultaneously supporting multiple customers or performing hardware repairs.

• Communicate effectively and adapt your communication style to suit diverse audiences and Collaborate and motivate across the store and with key partners to achieve individual and team objectives. Technical Expert, Apple Menlo Park — 2023-2024

• Demonstrate proficiency in Apple products and services, including device repair.

• Analyze technical issues, identify root causes, and implement troubleshooting steps.

• Provide exceptional customer service by addressing concerns through empathetic care, continuous learning, and clear communication of technical solutions.

• Effectively communicate with diverse audiences, adapting your style to suit their needs.

• Collaborate with the team to share knowledge, experiences, and insights, fostering a culture of learning and support.

• Adapt to fast-paced environments, often under tight deadlines and pressure, while simultaneously managing multiple customer inquiries.

• Foster a collaborative team environment, demonstrating shared responsibility and accountability with team members. 732-***-****

******@******.***

650 Catherine Street

Perth Amboy NEW

JERSEY 08861

United States

Skills

• Customer Service

• Troubleshooting

• Mac and iPhone

Repair Certified

• Fluent in Spanish

• Critical Thinking

• Conflict Resolution

• Training and

Development

Education

Lincoln Technical

Institute Union New

Jersey — Electrical

trade degree 2020.

Technical Specialist, Apple Menlo Park — 2022-2023

• Helping new owners get started and diagnosing devices with efficient support along side of developing strong, positive relationships with my peers.

• Focused on timely assistance, and quickly assess their situation and needs with taking take care of customers with advice or a solution on the spot and helping them grow knowledge.

• Adhere to the established troubleshooting procedures to pinpoint the underlying cause of technical difficulties within a customer service setting.

• Exhibit exceptional interpersonal skills and navigate customer service issues with utmost care.

• Continuously enhance your knowledge and understanding of Apple products and services, as well as third-party products, to elevate the customer experience.

Maintenance Technician ADT Security Services - Somerset, NJ — 2020-2021 Education

• Locate and resolve issues with malfunctioning equipment or wiring.**

• Adjust equipment, repair or replace malfunctioning equipment, and conduct tests to ensure proper functionality.**

• Interpret blueprints, building and electrical plans to complete equipment repairs.**

• Prepare trouble order forms to document temporary repairs.**

• Coordinate inspections and/or installations with law enforcement, fire departments, or other relevant agencies.**

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