Quality Assurance Specialist
Resume:
Cory McCauley Jr
Bayonne New Jersey, United States
***************@*****.***
PROFESSIONAL EXPERIENCE
Stock X LLC.
West Caldwell NJ
Ecommerce - Verification Quality Assurance Specialist
Sept. 2023- Dec. 2024
●Perform audits, including but not limited to, process, SOP, and physical audits
●Perform inspections from random samples to ensure quality is maintained and flaws are identified
● Perform team member audits to ensure that SOPs are being followed, while upholding safety and quality standards
●Document results and provide reporting and analytics to leadership daily, weekly and monthly of quality performance
● Identify, communicate and execute process improvements with team members and leadership on quality concerns, corrective actions and efficiency improvements
● Review quality issues with products and review level of severity
●Coordinates with Training team to identify further training opportunities for Quality and Operations team
● Document quality issues with the product and communicate with Operations, Customer Service and Customers
●Support the quality assurance process and procedures across operations
●Support cross-functional tasks, including but not limited to Verification, QualityAssurance Specialist, Verification Quality Assurance Specialist, and Operations Specialist based on business needs and team member skillset
●Support analysis requirements for operations expansion into additional locations
●Quality Control SpecialistSupply Chain
●Develop and execute supplier scorecards
●Coordinate and manage supplier business reviews
●Support and help develop Marketing and Operations forecasting
●Provide project assistance for additional tasks as needed
●Ensure proper understanding and execution of all Stockx policies and procedures. innate efficient opening and closing procedures.
●Ensure proper movement of product in/out of the warehouse including, but not limited to shipments, transfers, consignments, and movement throughout the warehouse while maintaining quality control and preventing stock losses.
●Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations.
●Monitor financial aspects of company sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
●Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
●Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock
The RealReal Inc
Secaucus NJ
Ecommerce - Level 2 Shoe Handbags and luxury verification
March 2022 – Sept 2023
● work in a high-volume environment to review merchandise and enter product information into inventory systems.
● Review and Process luxury clothing, handbags, shoes, and accessories using TRR methodology. ● Evaluate quality of materials and construction
● Reference internal TRR Resources to accurately review products.
● Notate and report details of product into back-end TRR system.
● Adhere to acceptance and condition standards.
● essential data entry skills like fast typing with high levels of accuracy with luxury products every day
Hello Fresh
Newark NJ
Warehouse Associate
December 2021 - March 2022
● Pack out and ship customers' orders.
Stadium Goods
New Brunswick NJ United States
Ecommerce Operations Coordinator - Warehouse Returns Specialist
September 2021-December 2021
●Receive returns orders.
●Authenticate sneakers, streetwear, and bags for issues (fakes, wrong size sku, swaps, discoloration, markings, wear and tears
●Process returns and log orders on excel sheet.
●Ensure proper understanding and execution of all Stadium Goods policies and procedures. innate efficient opening and closing procedures.
●Ensure proper movement of product in/out of the warehouse including, but not limited to shipments, transfers, consignments, and movement throughout the warehouse while maintaining quality control and preventing stock losses.
●Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations.
●Monitor financial aspects of company sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
●Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
●Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock
Goat Group Inc.
Secaucus, NJ United States
Assistant Operations Manager
Department - Quality Control Support and Customer Service
Sept 2017 – June 2021
●Receive orders.
●Processing customers' orders
●Checking customers' orders for issues (Wrong Size, SKU, Discoloration, Markings, Fakes, Wear and Tear)
●Authenticate sneakers and then Quality check product for fakes and damages by seller.
Pack and ship product to the customer
●Leading a team of over 60 associates daily to achieve company goals.
●Coaching, Train, teaching, and developing associates.
● Achieve companies QBR, MBR and KPI goals (Always broke records in my department)
●Microsoft Excel Experience (Excel, Word, Powerpoint Etc)
●Promoting a strong safety culture and healthy work environment
●Lead, manage and cross-train a team associates and service providers
●Ensure best implementation in operations of inbound, inventory, verification, outbound, return, fulfillment and logistics
●Work with multiple departments to resolve potential delays and slippages
●Spearhead continuous improvements to increase efficiency, quality and reduce costs
●Engage in cost-benefit analyses, seeking to obtain best prices for materials and overseeing production methods to optimize output to peak efficiency levels
●Regularly monitor expenses, diminishing spend where possible if necessary to stay on budget
●Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience
●Set the tone of the leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast work environment with consistent changes
●Be knowledgeable of the company’s goals
●Other duties as assigned
●Identify and develop operational improvements related to workflow, resources, and layout.
●Work with multiple departments ( Business Development, Product, etc..) to communicate and work through potential order and inventory related issues
●Develop, implement, and enforce processes to mitigate operational misses
●Maintain a safe and healthy work environment.
●Ensure facility compliance with current policies and procedures
●Cultivates and enforces best practices
●Interview, hire and develop staff
●Set daily staffing needs
●Set the tone of the leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast work environment with consistent changes
●Be knowledgeable of the company’s goals
●Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience
Amazon Inc.
Carteret, NJ United States
Inventory Control Quality Associate
December 2016 - August 2020
● inventory count of the warehouse products.
● Authentic all items for fakes and errors
● Fix all damaged items.
● Check PID and UPCs for any errors.
● Meet company product standards per Hour.
BLUE APRON
Jersey City, New Jersey
Warehouse Team Lead
Nov 2014 – June 2017
●Prep ingredients
●Step tables and machines to produce the ingredients.
●Keep track of numbers produced by the associates.
●Help lead and manage over 20 associates every day.
●Checkboxes and Knick knack bags before the head out to the pack line
●Check pack line to make sure everything ready go to pack.
●Label the box to the location it’s heading to be deliver.
●Load up the boxes in the proper places.
●Fix the automation machines when they break down and teach associates to fix it
● Send the label signal for the ingredients.
●Check the ppm so it can be above the company standard.
●Leading a team of over 60 -80 associates daily to achieve company goals.
●Coaching, Train, teaching, and developing associates.
● Achieve companies QBR, MBR and KPI goals (Always broke records in my department)
A&P FOOD MARKET
Jersey City, New Jersey United States
Bakery clerk
Dec 2013 – Mar 2015
● customer service, bake and step-up dough.
● clean department
● scanning inventory
● wasted management.
MACY’S Inc
New York, New York United States
Women shoes sales support
Back of house associate
July 2012 – Nov 2013
● Receive, process, scan, and restock inventory.
● Deliver customers items or helping find what they are looking.
● sale company inventory at a high rate with great customer service
● wasted management.
● became team lead in January 2012
FEDEX
South Hackensack, New Jersey United States
Package handler
Oct 2011 – Apr 2012
● unloading and loading packages from or to the truck in a quick pace
TARGET
Jersey City, New Jersey United States
Overnight team member
July 2011 – Oct 2011
● Overnight stock the store, processing goods and products at a quick pace. clean the store, and scan inventory.
wasted management.
UPS
Secaucus, New Jersey United States
Package handler
Nov 2010 – Aug 2011
● unload trucks of packages at a fast pace
EDUCATION
Hoboken high school,
Hoboken New Jersey United States
High School Diploma,
Sept. 2006- Jun 2010
Hudson County community college
Jersey City New Jersey United States
Business administration management associate degree August 2011 May 2015
GPA 3.68
Fashion Institute of Technology NYC
New York, New York
Sneakers Essentials Degree
Streetwear Essentials Degree
Footwear Business Foundations Degree
July 2022 -May 2024
ADDITIONAL SKILLS
●Hard worker
●Customer service experience
●Great listener
●Very perlite
●Always completing company goals
●Forklift
●Microsoft Word, Excel, and powerpoint
●Team player
●Command respect from other associates in a respectful manner
●Great leader
●Great work ethic
●Project Management
●Creativity and Innovation
●Resilience
●Learning Agility
●Digital Literacy
●Emotional Intelligence
●Time Management
●Leadership
●Critical Thinking
●Teamwork
●Problem-solving
●Adaptability
●Communication
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