Emergency Management Human Resources

Stan IsaQ

********@*****.*** 972-***-**** San Antonio, TX

Summary

Seasoned COO with 15 years of operational leadership experience with trouble youths rehabilitation or detention, adept in emergency management, regulatory compliance, and staff oversight. Proven track record coordinating large-scale programs, ensuring safety, and enhancing community relations. Seeking Chief Operations Officer role to leverage extensive operational expertise and strategic planning skills. Work Experience

Serenity Group Healthcare

Chief Operating Officer Hybrid Remote part time Houston, TX Mar 2016 - Jan 2025

• Collaborated with facility management to address environmental care and occupational safety, including conducting physical security assessments and managing incident reporting and control.

• Led emergency management protocols as EMPOC, developing and executing comprehensive emergency plans for both internal and external disaster scenarios.

• Oversaw daily operations, ensuring compliance with regulations and maintaining high service standards in collaboration with medical staff across 120 units and 100 direct care staff.

• Directed cross-functional teams in Quality Control, Human Resources, Finance, and Logistics, ensuring adherence to policies and successful delivery of program objectives.

• Maintained facility compliance with building, fire, and safety codes, managed regulatory inspections, and developed strategies for continuous improvement and volunteer program administration.

• Supervises all administrative and operative functions of the division.

• Coordinates with and assists Federal and State representatives during their monitoring visits and program reviews.

• Insures the operational implementation of all new programs.

• Coordinates planning, monitoring, evaluating, accounting and other divisional staff for maximum operational efficiency and effectiveness.

• Provides reports and presentations to CEO leadership regarding the division's projects and programs as requested.

• Prepares drafts of all ordinances necessary to carry out the functions of the division.

• Manages the preparation of grant applications to ensure adequacy and timeliness.

• Prepares and monitors division budget and performs analysis of division finances.

• Monitors program performance and adjusts program efforts as necessary.

• Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established federal and state policies.

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St pjs children's shelter -full time

Program Director Emergency children's Shelter San Antonio Mar 2022 - Apr 2024

• Supervised operations to ensure compliance with Texas Minimum Standards, focusing on the safety and development of 200 children.

• Led staff in delivering trauma-informed services, ensuring adherence to licensing standards and state regulations.

• Addressed inspection deficiencies and updated policy and procedural manuals.

• Maintained records as required by DFPS and managed staff hiring, training, supervision, and evaluation.

• Enforced child-to-staff ratios and provided comprehensive staff training, including pre-service, annual, and specialized sessions.

• Conducted weekly team meetings and performance reviews to enhance team efficiency and service delivery.

• Managed admission, supervision, and discharge processes, ensuring child safety through proper documentation.

• Supervised Emergency Behavior Interventions and reviewed individual service plans for approval.

• Coordinated intake assessments and 90-day reviews in collaboration with therapists, case managers, and guardians.

• Updated emergency and evacuation plans, trained staff on safety protocols, and coordinated with medical and mental health professionals.

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South Texas Family Immigration Center - Full time

Program youths case director Dilley Texas Jan 2015 - Jan 2021

• Managed a team of 35 case workers and 150 direct care staff, while managing 3,000 children and family immigrants from 30 different countries to ensuring project compliance, safety performance, and work quality.

• Assisted in Creating facility program policies such as; office of refugees resettlement, (ORR), unaccompanied children, sexual assaulted, etc.

• Administered the facility's budget, effectively managing revenue, expenses, and grant procurement to support operational and educational programs.

• Developed and enforced health and safety policies, conducted safety drills, and maintained compliance with nutritional and health regulations.

• Ensure client success with a strong emphasis on empowerment through high quality service that supports clients to thrive in their community.

• Ensure program activities are implemented consistently with donor requirements and provide technical support, oversight, and leadership to internal and external stakeholders.

• In cooperation with the development team, create and implement an annual fundraising plan and strategy with measurable goals and objectives to expand and support existing programming, including meeting match requirements with an emphasis on financial fundraising over in-kind.

• Create close programmatic linkages between all teams; proactively implement processes and procedures that ensure clients are connected to relevant programs throughout the agency.

• Work closely with staff to promote strong relationships across programs while fully implementing a client-centered service methodology across all service areas.

• Ensure that all program areas have strategic plans leading to the sustainability and growth of programming; support new project design and program development.

• Develop and maintain strategic community partnerships with other service providers, government agencies, foundations, employers, and other key stakeholders.

• Represent the office in external meetings; serve as a lead with media, community engagement, and advocacy efforts.

• Work with the Finance Manager and program staff to monitor and manage all program budgets and oversee that program outcomes meet proposed goals.

• Responsible for overseeing day-to-day field operations and the management of field service employees to ensure seamless

• coordination and execution of project deliverables meet quality standards.

• Directs a team to ensure that tasks are completed efficiently and timely by providing direction and support, delegating tasks, setting expectations, monitoring performance, delivering coaching and training, resolving conflicts, promoting accountability, and ensuring policy compliance.

• Maintain ongoing communication with leaders of functional groups at site locations

• Monitor project budgets and financial performance, identifying and addressing any deviations and/or potential risks

• Conducted juvenile community services.

• Conducted weekends therapeutic meeting with juveniles and their parents

• Overseas new incoming juveniles into the rehabilitation center or detention center.

• Overseas weekly urinalysis during orientation and home visits

• Created program for juveniles who are detained or after school program

• Overseas juveniles weekly grievances

• Lead and Oversee Residential Programs to ensure all childcare operations align with our Model of Leadership and Service and meet licensing standards.

• Supervise & Support team of 45 staff members.

• Provided leadership for Home Life, casework, intervention services, and counseling departments.

• Enhanced and expand Youth Programs and while overseeing vocational training, and educational programming to foster skill-building and personal growth.

• Managed Campus Operations and Supervised maintenance, custodial, transportation, business services, and food services for seamless functionality.

• Ensured Compliance and Quality, drive continuous quality improvement (CQI) initiatives and regulatory adherence.

• Oversee Financial & Administrative Functions while Collaborate with Finance and HR to manage budgets, staffing, and strategic initiatives.

• behavioral/mental health programs for adolescents

• Created juvenile justice programs or youth detention facilities daily activity while overseeing

• intensive adolescent residential substance and abuse treatment centers KBR

Water Treatment Site safety specialist Bagram Afghanistan Feb 2012 - Oct 2014

• Supervises day-to-day activities within a particular construction workplace

• Conducted safety inspection in the Afghanistan military base to maintain federal compliance.

• Ensures that workers make use of necessary protective equipment like helmets, hand gloves, welding shades etc., where and when necessary Investigates accidents and tackle their causes

• Takes note of workers’ safety concerns and immediately acts on them

• Arranges training programs on safety measures within the workplace

• Develops plans for emergency procedures with the consent of the manager(s) of the workplace

• Receives and acts on reports regarding safety concerns from workers within the construction site/workplace

• Serves as a link between workers and top management when it comes to issues that have to do with the safety and proper organization of the workplace

• Introduces measures that will help curb accidents within the workplace

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Education

University of Phoenix

Master’s Degree in Administration of Justice & Security, Administration of Justice & Security Jan 2021 University of Phoenix

Bachelor’s Degree in Criminal Justice, Criminal Justice Mar 2014 Northwest Vista College

Associate Degree in Applied Science in Water Treatment, Water Treatment Jan 2008 Certifications

LCCA - License ChildCare Administrator In progress International Human Trafficking

Emergency Management Specialist Certificates FEMA 100, 200, 700, 701, 703, 800 Security Certificate Federal Bureau of Prison & Top Gun Security Red Cross - CPR

International Sports Science Association - Personal Fitness Trainer Drug & Alcohol Awareness

OSHA -30 Certified Safety professional,Construction 2016 Project Management Professional (PMP)

Skills

Strategic Planning, Project Management, Leadership, Supply Chain Management, Process Improvement, Financial Acumen, Data Analysis, Risk Management, Problem Solving, Communication, Operational Efficiency, Decision Making, Change Management, Team Building, safety construction, program coordinator, safety coordinator, child care administrator

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