Customer Service Assistant Manager

**/**** - **/****

AMY YSASI

*********@*****.*** / 432-***-**** / Baytown, TX 77521

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Experience

Shoe Carnival - Assistant Manager

BAYTOWN, TX

References

References available upon request.

Skills

Education and Training

07/2002

ABILENE ALTERNATIVE EDUCATION

Abilene, TX

GED

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

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Monitored employee attendance records, timekeeping, and payroll information.

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● Managed customer service inquiries and complaints in a timely manner.

● Served as a liaison between staff members and senior management personnel.

● Supervised daily operations including scheduling shifts, assigning duties.

● Analyzed sales data to identify trends and adjust strategies accordingly. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

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● Recruited and trained new employees to meet job requirements. Interviewed prospective employees and provided input to HR on hiring decisions.

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● Recruiting and interviewing

● Employee Performance Evaluations

● Employee Scheduling

● Product and service knowledge

● Task Delegation

● Orientation and training

● Customer Relations

● Customer service and satisfaction

● Schedule oversight

● Money Handling

● Closing oversight

● Recruitment and hiring

● Workload Management

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