Customer Service Office Administration

Amanda Crawford

Customer Service & Office Administration Professional

************@*****.*** 682-***-**** Mesquite, TX

SKILLS & EDUCATION

Office Administration: Invoicing, Payment Processing, Scheduling, Bookkeeping, QuickBooks, Microsoft Office

Communication: Customer Service, Inbound/Outbound Calls, Email, Team Collaboration

Technical: Typing (50–60 wpm), MRP, Government Bidding Systems, Microsoft Office 365, Adobe, QuickBooks

Strengths: Fast Learner, Strong Work Ethic, Multitasking, Upselling Expertise, Organizational skills, Document processing, Data accuracy

Hill College — A.S. in Behavioral Science (In Progress)

2019 – Present (Anticipated 2025)

GED – High School Equivalency

PROFESSIONAL SUMMARY

Detail-oriented and experienced administrative professional with over 10 years of customer service, sales, and office management experience. Adept in invoicing, scheduling, logistics, and government contracting. Fast learner with a strong work ethic and proven ability to thrive in fast-paced environments.

PROFESSIONAL EXPERIENCE - Hospitality & Bartending – Virgin Hotel Dallas Mar 2024 – Mar 2025

Provided customer service and hospitality to guests in a luxury hotel environment

Specialized in upscale bartending and cocktail service at Commons Club and Pool Club

Served in-room dining and drinks, banquets, weddings, and special events

Worked effectively in fast-paced environments with quick adaptability

Upsold food and drink items and provided wine pairing recommendations

POS System experience with intaking of cashflow & payment processing

Sales Office Administration – Cape Equipment May 2023 – Aug 2024

Handled invoicing, purchasing, and logistics

Supported government and state contracting bids and demo scheduling

Managed accounts payable/receivable, product training, and trade show support

Provided administrative support to the CEO and outside sales team

Used Microsoft Office in reports and order processing

Freight Logistics scheduling & Negotiating

Sales Office Manager – AeroWindTech Inc. May 2022 – Apr 2023

Managed invoicing, purchasing, and inventory through QuickBooks and Fishbowl

Maintained AS9100 compliance and traceability documentation

Handled customer forms, quotes, and supplier orders

Coordinated trade shows and travel arrangements for team members

Customer Service Representative – Mouser Electronics Feb 2016 – May 2022

Provided support to international and domestic customers via phone, email, and chat

Assisted buyers with sales, account updates, and order tracking

Performed data entry, lot code traceability, and used product specification tools

Collaborated in weekly team meetings and ongoing product training

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