Technical Support Customer Service

ABDULRAHAMAN

BABATUNDE

Highlands Ranch, *****

****************@*****.*** / 317-***-****

WWW: Bold Profile

SUMMARY

Certified IT Professional, tech-savvy and eager to apply computer skills and customer service abilities in a goal-driven, technical support role. Advancing technically, through a hands-on training program in pursuit of multiple Microsoft, CompTIA, and Linux certifications. Experienced in a technical support role, My experience in cloud identity and M365 office has equipped me with the knowledge and skills necessary to provide top-tier support to customers. customer satisfaction is priority one to me. i am Dedicated and ready to utilize my excellent interpersonal, organizational, and management skills in any technical environment.

SKILLS

Technical Skills and Abilities

Install/update software

Network Configuration

TCP/IP, DNS and

Customer support needs and assessment

Software upgrades

CRM and office management software

M365 Office

Cloud identity management

Azure AD

Creating and Managing resources.

Teamwork and Collaboration

Customer Service

EXPERIENCE

Customer Engineer / Ncr voyix - Denver, Colorado 11/2023 - Current As a Customer Engineer / Field Technician at NCR Voyix, I provide critical on-site technical support for retail, banking, and hospitality clients. My role involves the installation, maintenance, and repair of NCR hardware such as ATMs, POS systems, kiosks, and related peripherals. I serve as the first line of defense in resolving technical issues, ensuring minimal downtime and high customer satisfaction.

I work directly with clients to troubleshoot hardware and software malfunctions, perform routine servicing, and execute system upgrades. I also handle network configurations, maintain service documentation, and uphold safety and security protocols in every customer interaction.

Hardware Installation & Repair – Proficient in setting up and servicing ATMs, POS terminals, scanners, and printers.

Field Support & Troubleshooting – Skilled in diagnosing and resolving on-site technical issues efficiently. Customer Interaction – Strong communication and interpersonal skills for delivering excellent service under pressure.

Software & Networking – Basic configuration of software updates, operating systems, and network connectivity. Technical Documentation – Accurate logging of service activities, parts usage, and incident reports. Time Management – Capable of handling multiple service calls while meeting SLA timelines. Compliance & Safety – Knowledgeable in maintaining secure and compliant service environments. Azure Cloud Identity Management / Tek Experts USA - Woodman Co Spring, CO 01/2023 - Current AB

As an Azure Account Management and Sync Support Engineer my role is responsible for providing technical support to customers who use Azure Active Directory (Azure AD) to manage identities and access to various Microsoft cloud services. my role typically involves working with customers who have subscribed to Azure AD Premium or Enterprise Mobility + Security (EMS) licenses and helping them with various Azure AD management and synchronization issues. My daily responsibilities as an Azure Account Management and Sync Support professional includes: Assisting customers with Azure AD user and group management, including creating, modifying, and deleting users and groups in the Azure portal.

Troubleshooting issues related to Azure AD synchronization with on-premises directories and resolving synchronization errors.

Providing guidance and support to customers on configuring and using Azure AD features such as conditional access policies, identity protection, and multi-factor authentication. Collaborating with cross-functional teams to resolve complex technical issues and ensuring customer satisfaction. Maintaining accurate records of customer interactions and technical solutions in a CRM system (DFM/RAVE). Contributing to the development of self-help materials, documentation, and knowledge base articles to improve customer self-service options.

07/2022 - 01/2023

M365 Technical Support Engineer Tier 2 / Tek Experts - Colorado Spring/ Kalamazoo Michigan, CO As M365 Technical Support Engineer Tier 2. My role is to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working with key customers, supported with technology which include:

• Azure • Dynamics • Office 365 • Networking • Active Directory • Virtual Machines (Working on Clouds environments, both on premises and hybrid, utilizing powershell to install and update applications and logs, using tools like Mfc/Mapi, fiddler, SARA and timber in gathering, reading, troubleshooting logs). Responded to assistance as an advanced technical contact for troubleshooting all microsoft related issues. Deliver advanced technical, troubleshoot and problem solving solutions for enterprise customers including issues escalated to the highest level of management.

Collaborate with domain experts (SMEs) and escalation managers when additional support is needed. Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved.

Seek supplemental training to improve performance and develop a specialization PC Install Technician / Robert Half 07/2021 - 10/2021 Configure robots using built-in Linux Operating Systems to follow correct QR codes to arrive at the accurate pallet of inventory according to the SAU codes on each rack to organize inventory Utilize UBUNTU to program robots to ensure all data is encrypted and immutable to protect robots against corruption and malicious software

Disassemble and reassemble all PC hardware by connecting HDMI from robots operating system to interface monitor to configure robots and install SSD card accurately Apply high attention when connect PCs to 12-volt power cables to ensure all robots are operating accurately and efficiently within the warehouse to guarantee the safest environment possible Warehouse Associate / Walmart - Plainfield, IN 03/2020 - 03/2021 Utilized RF Scanners and laptops to take accurate inventory of products to ensure efficiency Diagnosed and troubleshot printer issues, connectivity issues, and laptop issues to guarantee a productive work environment

Developed professional demeanor and communication skills when interacting with fellow employees and management to ensure everyone's needs were heard and met Trained new hires on best practices, policies, and procedures for a uniform experience Customer Engineer / Ncr voyix - Colorado, CO

EDUCATION AND TRAINING

Information Technology Security And Administration Programe: Information Technology 06/2021 MyComputerCareer.com / TechSkills - Indianapolis, IN Bachelor of Science: Urban Planning 03/2016

Osun State University - Nigeria

ACCOMPLISHMENTS

Created highly effective new program that significantly impacted efficiency and improved operations. Promoted from Outlook support engineer to Cloud identity Management Support Engineer, in less than 12-months. LANGUAGES

4,

EDUCATION AND TRAINING

other,other

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