Business Analyst Project Manager

Mahminath Fatima

Cell: 205-***-**** *****************@*****.*** https://www.linkedin.com/in/fatima-mahminath/ SUMMARY

Accomplished Techno-Functional Business Analyst with overall 7 years of diverse experience in operational analytics, strategic management, and business development project manager.

Development Life Cycle (SDLC), Agile Methodology, Scrum, KANBAN, SAFe, and Waterfall.

Used Project Portfolio Management tool to manage resource allocation, project cost.

Experience in content management collaborating with customers to gather business requirements and translate them into technical specifications for seamless product development.

Experience in CRM based tools like Salesforce.com for Integration and creating applications

Expert in driving digital transformation through AI-driven insights, machine learning, and cutting-edge technologies.

Experience in handling Service Now (SAM & HAM) tool for creating configuration Items (CI), Change Requests (CR), and managing IT service management workflows.

Solid understanding of and demonstrated experience in using appropriate tools: Agile Project Management tools such as Jira Confluence Rally, VersionOne or equivalent, Microsoft Project, Visio and more.

Trained in several technologies like PPM,Azure Devops Service Now,Microsoft Dynamics CRM,Facets,Bigdata Hadoop Ambari & more.

Experience in Workday implementation with resource management and forecasting and overcoming shortages used Archer tool for proposed software and tools approvals.

Worked cand managed Data Governance Team for data profiling,data Quality,data rules.

Experience in handling both onshore as well as offshore teams for development phases. Technical Skills:

Methodologies: UML, CMM, SDLC, Agile, SaFe, Waterfall

Business Analysis Tools: Microsoft Visio, Balsamiq, Lucidchart, Enterprise Architect

Data Analysis & Reporting Tools: Power BI, Tableau, SAP BI, SAP HANA, Microsoft Excel (Advanced), SQL

Database Management: SQL Server, Oracle 9i, MongoDB, IBM MDM, MySQL

Testing tools: Rational Suite, Test Director,Testflow for Jira.

Tools Informatica ETL 8.5/8.6,BI,Power BI Tool, SAP BO, SAP HANA Microsoft Visio,

Cloud Tools: Salesforce.com,Netsuite,Public Cloud,Big Data Hadoop HDFS. PROFESSIONAL EXPERIENCE

MANKIND AMERICA LLC March 2025 – Present

Business Analyst

Bloomington, Illinois

• Analyzed and documented both functional and non-functional requirements to support solution development utilizing tools such as JIRA, Confluence, Lucidchart, and Visio to manage and track project needs

• Applied business analysis techniques including SWOT analysis, GAP analysis, and BPMN modeling to identify process improvement opportunities and design effective solutions.

• Support User Acceptance Testing (UAT), identify project risks, ensure compliance with industry standards, and develop contingency plans to ensure successful deployment.

• Created comprehensive documentation, including BRDs, FSDs, user stories, process flow diagrams, data flow charts, and user journey maps.

• Conduct data analysis and visualization using SQL, Excel, Tableau, and Power BI to support data-driven decision-making.

• Actively contribute to Agile ceremonies such as daily stand-ups, sprint planning, and backlog grooming; partner with Product Owners to prioritize features and enhancements. Environment: Azure, JIRA, Confluence, Visio, SWOT & GAP analysis, BPMN modeling, SQL, NetSuite, Excel, Tableau, Power BI, ER Diagrams, ETL/ELT and UAT

UNIVERSITY of ALABAMA at BIRMINGHAM September 2024 – December 2024 Trio Academic Service: Business Management Tutor

Birmingham, AL

• Deliver specialized academic support in business strategy principles, stakeholder management resulting in a 30% improvement in student performance and understanding of complex concepts.

• Provided Project Management (Agile, Scrum, PMP methodologies) and Digital Transformation Planning.

• Provided IT Strategy Alignment with Business Goals concepts and data integration, migration concepts.

• Applied real-world business cases to facilitate understanding of AI & Machine Learning Concepts, competitive analysis, market positioning, and customer relationship management

• Cultivated a proactive, goal-oriented mindset, consistently identifying opportunities to enhance student engagement and learning outcomes

• Designed and executed tailored learning plans, demonstrating the ability to assess individual needs and deliver key solutions for consultative sales and client engagement.

DIMEX INFOTECH PVT LTD May 2021 – September 2024

Business Analyst

Bangalore India/Offshore

Analyzed existing processes and suggested automation or optimization improvements to increase efficiency.

Managed reporting sprint cycle via burn down chart and burn up charts to leadership executives.

Oversaw successful delivery of multiple ERP and e-commerce solutions for international clients; improved team velocity and reduced sprint spillover by 25%.

Designed and implemented IT solutions tailored to business needs, adhering to best practices and industry standards, particularly for product migration.

Owned financial analyses, evaluating year to year and quarter to quarter reports to advise smarter resource allocation, which decreased costs by 7%.

Conducted SWOT analysis to assess organizational strengths, weaknesses, opportunities, and threats, providing actionable insights for strategic decision-making.

Managed multiple projects concurrently, ensuring on-time delivery within budget. Utilized project management tools to track progress, identify risks, and implement effective mitigation strategies.

Analyzed large datasets to generate insights, supporting data-driven decision-making processes. Developed and delivered comprehensive reports to stakeholders, highlighting key findings and actionable recommendations.

Identified opportunities for IT process improvement and implemented solutions to enhance operational efficiency, including the automation of MASS uploads of data, saving 1,600 hours and $4 Million annually.

Spearheaded DevOps integration efforts with CI/CD pipelines and release planning, resulting in faster, more reliable deployments.

Facilitated integration and data migration efforts across Salesforce, NetSuite, and Informatica MDM; ensured end-to-end data accuracy and system interoperability.

Environment: Agile, Scrum, Salesforce,SAP, Kanban, Azure DevOps, UML, Azure Cloud (IaaS/SaaS), Clarity PPM, Planview, Salesforce, NetSuite, Informatica MDM, ServiceNow (SAM/HAM), MS Visio, MS Office Suite, Confluence, JIRA, SQL, Excel

(Advanced), Power BI, Tableau

DIMEX INFOTECH PVT LTD, December 2019- May 2021

Jr. Business Analyst

Bangalore, India

Involved in the delivery process to meet the Scope goal using the Project Life Cycle and tracked project.

Worked closely with Product owner Product manager and Stakeholders for ERP solutions.

Designed and implemented IT solutions, particularly for product migration.

Leveraged Agile tools (Rally, Jira, VersionOne) to track workflows and manage user stories, epics, and backlogs effectively

Served as consultant for clients on training, product evolution, and updated scope and requirements for business process for new project transition.

Collaborated with C-level suite and key stakeholders to improve methodologies and operations across 500 employees

Assisted in developing KPIs, and tracked KPI progress, presenting reports and insights to C-level suite and stakeholders.

Coordinated between developers and consultants for successful IT project delivery, ensuring on-time and within-budget completion.

Managed reporting sprint cycle via burn down chart and burn up charts to leadership executives.

Involved in Team design and trained to follow Kanban or Scrum based on project or user story.

Managed a large project portfolio, supporting teams and reporting progress to stakeholders, facilitating user acceptance testing (UAT), and ensuring successful production deployment. Environment: Agile, Azure Devops, WEKA,Python (for data mining or statistical analysis), SAFe,CI/CD;Kubernetes,Clarity Project Portfolio Management,Scrum, KANBAN,Azure Cloud, IAAS,SAAS,Service Now SAM/HAM, MS-Visio, MS Office, METAL GUARD PRIVITE LIMITED ISO 9001 VINCOTTE Certified November 2018 – December 2019 Operational Analyst and Project Management Assistant Hyderabad, India

• Maintained and updated critical databases to ensure seamless cross-departmental operations also provided quantitative and qualitative analyses to evaluate service levels, proactively identifying and resolving performance issues to uphold high standards.

• Collaborated with project managers to assess and assign marketing strategies with product launches and resources effectively, optimizing team capabilities to meet service demands.

• Market research & product development support provided insights to support product development, while also evaluating rate adjustments for new and existing customer benefits

• Conducted comprehensive requirements gathering and gap analysis, developing business process models and use case diagrams to support project requirements.

• Managed project roadmaps, resource planning, and risk mitigation; created project charters, dashboards, and reports using JIRA, Confluence, and Planview PPM tools.

Environment: Salesforce CRM, Microsoft Office Suite (Excel, Word, PowerPoint), SharePoint / Confluence, ERP Systems, Python in Google Colab for bonus projects, Project Planning & Coordination, JIRA, Data Analysis & Visualization (Excel, Power BI, Tableau), SQL & Database Management, Business Intelligence Tools KAARA TECH, March 2018 – September 2018

Database Management Intern

Hyderabad, India

• Leveraged advanced SQL commands to streamline data manipulation, improving processing efficiency.

• Designed and maintained data pipelines to integrate large data volumes from diverse sources, enhancing system responsiveness.

• Performed data entry, validation, and cleansing to ensure database accuracy, consistency, and reliability

• Supported data migration projects by mapping data fields, ensuring data integrity, and resolving discrepancies.

• Developed standardized queries and visualizations with pivot tables and Tableau, enabling actionable insights through detailed reports.

• Coordinated with multiple departments to integrate data solutions, resulting in streamlined workflows and enhanced operational efficiency.

Environment: Excel (including Pivot tables, Solver, VLOOKUP, SUMIFS), Tableau, SQL, Power BI, Python, Salesforce CRM, Google Analytics, Workflow Management, Data Analysis, Software Testing & Quality Assurance, UAT EDUCATION

UNIVERSITY OF ALABAM IN BIRMINGHAM January 2023- December 2024 Master of Business Administration- BADM

Management Information Systems

GPA 3.6/4.0

Relevant Coursework

Operations and Supply Chain Management Marketing Management Cyber Attack/ Threat Mitigation Data Management & SQL for Analytics Database Systems and Data Analytics Data Science for Business Quant. Analysis for Managers

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