Customer Service Inventory Management

Shaya Smith

**** ********* **. *********, ** ****4 (Metro Atlanta)

470-***-**** ️ ***********@*****.***

Objective

Dedicated and versatile professional seeking a customer service or logistics coordination role, bringing over 10 years of experience in fleet coordination, inventory management, vendor relations, and team leadership.

Education

Everest Institute, Norcross, GA

Dental Assistant Program — Graduated 2010

High School Diploma — Graduated 2000

Certifications & Skills

- CPR Certified

- Notary Signing Agent

- Forklift Operator

- CDL B License

- Microsoft Office Suite Internet Applications

- Inventory Management Vendor Relations Team Leadership

- Strong Customer Service Shipping/Receiving Staff Development

Professional Experience

Mobile Air and Power Rental, Fayetteville, GA

Rental Coordinator — Mar 2024–Present

• Process rental contracts and billing; ensure compliance and accuracy.

• Maintain rental inventory and ensure operational readiness of equipment.

• Communicate effectively with customers and management to resolve issues.

Carvana, Atlanta, GA

Logistics Fleet Coordinator — Aug 2021–Feb 2024

• Managed vehicle data and vendor repairs using TMT/TMW systems.

• Analyzed and negotiated repair costs; maintained service level standards.

• Supported logistics teams across regions to ensure operational efficiency.

USA Trucks, Atlanta, GA

Parts Supervisor — May 2019–Aug 2021

• Managed parts purchasing, warranties, returns, and invoicing.

• Oversaw vendor performance and inventory control for multiple locations.

• Coordinated shop work and scheduled maintenance for fleet customers.

Penske, Forest Park, GA

Parts Clerk — Jan 2018–May 2019

• Maintained parts inventory, processed invoices and warranties.

• Scheduled services and responded to customer inquiries.

• Entered work orders and maintained accurate parts records.

Dekalb County School Transportation, Stone Mountain, GA

School Bus Driver — Feb 2017–Jan 2018

• Safely transported students and supported school event logistics.

Ryder Logistics, Stone Mountain, GA

Customer Service Coordinator — Jun 2015–Feb 2017

• Delivered superior customer service and coordinated emergency repairs.

• Handled parts procurement, inventory, and work order documentation.

Shad Mitsubishi, Buford, GA

Service & Parts Manager — Jul 2013–Jun 2015

• Supervised service scheduling and inventory; enhanced customer satisfaction.

• Managed the parts counter for both retail and wholesale customers.

Advance Auto Parts, Tucker, GA

Commercial Parts Pro / Retail Parts Manager — Aug 2007–Jul 2013

• Built vendor relationships and ensured timely parts delivery.

• Supervised employees, managed inventory, and enhanced customer service.

References

Available upon request.

Contact this candidate