Customer Service Patient Care

Nikeria Daniel

Nesbit, MS ***** 901-***-**** *******.*****@*****.***

Summary

Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated several years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Skills

Patient care

Medication management

Vital signs monitoring

Charting documentation

Mobility assistance

Customer service

Communication skills

Time management

Medical terminology

Patient safety

Rehabilitation assistance

Patient care technician (PCT)

Certified nursing assistant (CNA)

Experience

PCA 06/2021 - Current

Baptist Memorial Hospital Desoto - Southaven, MS

Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.

Answered patient call signals and signal lights to determine patients' needs.

Assisted with patient admissions, discharges and transfers.

Reminded patients to take prescribed medications or nutritional supplements.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Supplied, collected and emptied patient bedpans on frequent basis.

Demonstrated excellent customer service skills when interacting with patients, families and guests.

Monitored vital signs such as pulse rate, respiration rate, and blood pressure.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Transported residents within the facility as needed.

Educated patients on self-care techniques that would help them maintain their independence.

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

ASSISTANT MANAGER, CUSTOMER SERVICE 01/2017 - 06/2021

C and C Beauty - Senatobia, MS

Organized client contracts, records, and reports to strengthen traceability.

Trained and supervised customer service staff on policies, procedures, and best practices.

Provided customer service and assistance to customers in resolving issues and concerns.

Delegated work to staff, setting priorities and goals.

Evaluated employee job performance and motivated staff to improve productivity.

Resolved escalated complaints from customers in a timely manner.

Ensured compliance with all applicable laws, regulations, and company policies.

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Set clear expectations and helped employees pursue optimal paths for achieving each target.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education and Training

Northwest Mississippi Community College - Senatobia, MS Associate of Arts

Pre Nursing, 05/2019

Hornlake High School - Horn Lake, MS High School Diploma

05/2017

Baptist Health Sciences University - Memphis, TN Bachelor of Science

Nursing

Certifications

Certified Nursing Assistant

Languages

English:

Professional

References

References available upon request.

Contact this candidate