Customer Service Guest
Resume:
Michelle Holloman
Jamestown, TN *****
**********@*******.***
I enjoy leading others to achieve their goals thru guidance and support weather it is with in the company or personally or thru school. As a restaurant leader I am sturn when need to be but most of the time I’m one of the team.
Authorized to work in the US for any employer
Work Experience
Area Manager
Papa Murphys Pizza - Tennessee
November 2015 to May 2023
Accountability of 11 units, 2 markets
• Strive quality customer service, and cleanliness throughout stores.
• Develop and maintain RGM and AM staffing levels.
• As Area Director, accountable for performance of 11 unit market, with store sales averages of
• Establishing a culture that would be fun, rewarding and profit
• Assisted in building training programs for General Managers.
• Demonstrated patience and a positive attitude with team while motivating to achieve daily and weekly goals
• Guest Service & Food QualityDrove day to day operations by planning and setting goals for the area and each individual retail location
• Enhanced staff productivity and workflows by heading training initiatives for newly promoted and recently hired managers
• Ensure proper health codes are followed and maintain FIFO (First In First Out) Philosophy to lower profit loss and waste
• Ensure that every store under my supervision adheres to company's high standards in food, presentation and marketing campaigns
• Evaluate daily, weekly and yearly sales and labor numbers to understand and improve overall profitability of restaurant
• Implemented par levels on order guides to minimize waste and lower food cost
• Interview and hire new managers, deliver orientation and schedule trainings accordingly
• Lead and encourage restaurant leaders to create confidence, passion, strength and pride among the team
• Skillfully interact with external vendors to obtain the best quality in pricing and product
• Support other stores within the market through travel, training, and substitute-managing as needed
• With COGS, helping to train managers on how to order for proper par levels, daily & weekly inventory management with focus to achieve variance at 1% and maintain food cost at 30% Opened 6 stores in 2 Markets over 2 years 2018 and 2019 Restaurant Regional Manager
Subway - Huntsville, TN
August 2019 to September 2021
• Closely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelines
• Coach, train, and council all team members including, mystery shops, service standards, room inspections and discipline
• Complete opening and closing duties of restaurant and manage daily deposits
• Complete opening and closing procedures of restaurant as well as managing nightly deposits Division Manager
Waffle House - Raleigh, NC
February 1995 to October 2015
• Oversee and support 5 Area Managers which directly manage 30 restaurants with an average team size of 20 employees
• Responsible for hiring training promoting and discipline of all managers in my area and constantly review their performance
• Skillfully interact with external vendors to obtain the best quality in pricing and product
• Support other stores within the market through travel, training, and substitute-managing as needed
• Upheld superior levels of staff performance by ensuring execution of continual staff training
• With COGS, helping to train managers on how to order for proper par levels, daily & weekly inventory management with focus to achieve variance at 8% and maintain food cost at 35%
• Interview and hire new managers, deliver orientation and schedule trainings accordingly
• Assisted in building training programs for General Managers
• Assisted Market Manager
Education
B.S. in Business Administration
North Carolina State University - Raleigh, NC
June 1999
High School Diploma
Rush Henrietta senior high school
June 1995
Skills
• Effective trainer Hands-on leadership development experience High-volume dining Judgement and decision-making
Leadership Multi-site operations management
Onboarding experience Restaurant operations leadership
• Food Safety
• Management
• Restaurant Management
• Succession Planning
• Training & Development
• Profit & Loss
• Guest Services
• Performance Management
• Labor Cost Analysis
• Supervising experience
• Data collection
• Event Planning
• Change Management
• Restaurant experience
• Leadership
• Serving
• Employee relations
• Training & development
• Customer service
• Guest services
Certifications and Licenses
ServSafe Certification ServSafe Food Protection Manager
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