Customer Service Relations

TW

TASHUNDRA WILLIAMS

***************@*****.*** 832-***-**** Houston, TX 77054 WWW: Bold Profile Dynamic leader with a proven track record at Beyond Finance, adept in client account management and fostering corporate social responsibility. Excelled in enhancing customer relations and employee performance, leveraging skills in Microsoft Excel and team leadership. Achieved significant customer satisfaction improvements, demonstrating exceptional negotiation and problem-solving abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Business management, employee training, inventory

control

Regulatory compliance, performance improvement,

customer relations

Team Leadership, Team Development

Business Management Principles

Client Account Management

Corporate Social Responsibility

Customer service

Accounting

Cross-functional team management

Microsoft Excel

Microsoft Windows

Leadership

Employee scheduling

Beyond Finance Houston, Texas

Client Retention Specialist

11/2023 - 07/2024

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Performed customer negotiations to reach fair conclusion for both business and customer.

Promoted customer retention by using exceptional interpersonal skills. Updated databases with new and modified customer data. Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.

Provided customer service to retain clients and ensure their satisfaction with the product or service.

LTD Financial 3200 Wilcrest DR STE 600

Client Services Administrator

07/2022 - 10/2023

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Created customer support strategies to increase customer retention. Monitored metrics and developed actionable insights to improve efficiency and performance.

Cross-trained and backed up other customer service managers. Summary

Skills

Experience

Developed and updated databases to handle customer data. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

James Coney Island

General Manager

07/2013 - 06/2023

Protected assets by setting effective access policies and monitoring security risks

Coordinated weekly operations with team of 10 to 16 skilled workers, delegating tasks and organizing schedules

Achieved revenue and profit targets through solid promotional and budget control strategies

Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies

Supervised staff at two locations, managing all facets of day-to-day operations

Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Curative Houston, TX

Site Lead

12/2021 - 12/2022

Oversaw personnel safety and efforts at work site.

Maintained records and logs of work performed and materials and equipment used.

Resolved issues among team members to keep employees on task. Provided onsite training to help develop employee skills. Troubleshot issues to keep machinery and tools operational. Implemented best practices and safe operating procedures. Worked with personnel and managers to meet strict timelines. Developed work schedules for team members to maximize shift coverage. Brithe and Associate Law Frim

Office Manager

02/2009 - 06/2012

Oversaw financial, operational, and administrative business processes in

[Number]-person office

Improved employee performance by coordinating workflow and implementing performance incentives

Kept business leaders informed about company profits, operations, and other metrics with regular reports

Tracked ongoing business expenses and project-specific costs Completed advanced clerical tasks, including account reconciliation and document management

Fielded numerous daily questions from administrative staff, customers, and vendors by leveraging clerical and management expertise W

Grambling State University Grambling, Louisiana

Comupter Science

Resolved employee performance problems by tracking down root causes and retraining or offering guidance through Education

difficult situations.

LaGrange High School Lake Charles, Louisiana

Diploma

Grambling, Louisiana,Lake Charles, Louisiana

Houston, Texas 77054

Education

Contact

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