Warner Robins Team Leader

Dr. Ulrica Jones

*** ******* ****, ****** ******, Georgia 31088

Cell: 478-***-****

Email: ********@*****.***

PROFESSIONAL ATTRIBUTES

Over 25+ years as a high energy trainer, facilitator, consultant, coach, and educator creating a positive work environment; recently concluded a five (5) year international training position with over 74 nationalities in Saudi Arabia. Expert instructor with a diverse background in all functional areas of course development, delivery, and effectiveness. Organizational effectiveness with a focus on developing and implementing process improvements to meet business goals; identifying and managing resources to improve process performance and quality. Organization management including professional/personal development, diversity understanding, workforce training, leadership training, performance management, and organizational performance. Executive-level team leader with track-record for motivating diverse teams and building successful client relationships.

EDUCATION

• Doctor of Education (Ed.D.), University of Georgia, Athens, GA, Dean’s List and Honors Society, GPA: 3.8. 2003

• Master of Public Administration, Georgia College, Milledgeville, GA. GPA: 3.0 1989

• Bachelor of Science, Biology and Physical Science, Troy University, Troy, Al, Community Service Awardee. 1985

CERTIFICATIONS

• Georgia Educator Certificate, Georgia Professionals Standards Commission: Science, Grades 7-12. 2003 to 2022.

• Certified Professional in Learning & Performance (CPLP) – ATD Certification Institute. 2013 to 2022.

EXPERIENCE

CEO, Eventual Success, LLC, Warner Robins, Georgia October 26, 2005 – Present

• Lead agent and training specialist providing overall organizational direction, designing, and developing training, facilitating training programs; delivered +500 training sessions for over 10 years to 12,000 clients worldwide.

• Deliver multiple presentations and facilitated working groups on Diversity & Inclusion, Civil Rights, Professional Development, Organizational Leadership, Time Management, and other professional development skills, assisted attendees with job placement skills.

• Coached Executive-level and professional employees; designed management, operations, and field learning curricula.

• Leveraged performance metrics to evaluate and manage program design ensuring quality, content validity and cost efficiency; results improved organizational effectiveness and saved organizations over 15% in cost savings.

• Demonstrates high level of expertise in instruction design, application of adult learning principles, and use of multiple approaches/instructional techniques for delivery of content based on topic and learner needs; CPLP certified instructor.

Director, Youth Services, Workforce Innovation and Opportunity Act (WIOA) – Eventual Success, LLC July 1, 2019 – June 30, 2022

• Recruiting, intake, and enrollment of Youth ages 16 to 24 year.

• Assessing skills and abilities and mutual planning to develop goals, objectives, and a service strategy.

• Identify labor market needs to employ youth.

• Implement service plan and monitor service delivery.

• Conduct follow-up with participants to ensure development.

• Track and document development of youth by keeping records and case notes.

• Evaluate and measure outcomes.

• Engage employers and employees by developing training such as Diversity & Inclusion, Interpersonal Skills, Teamwork, Communication, Decision Making, and other people skill training. Director, High Demand Career Initiative – Eventual Success, LLC April 1, 2018 to October 31, 2019

• April 1, 2018 – October 31, 2019Recruiting, intake, and enrollment of Youth ages 16 to 24 year

• Create methods of communication among the essential players in Region 6 (Baldwin, Bibb, Crawford, Houston, Jones, Monroe, Peach, Pulaski, Putnam, Twiggs, and Wilkinson).

• Facilitate methods to cultivate constructive collaboration amongst the regional, employer- driven partnerships of industry, education and training, and other stakeholders to determine the in-demand talent needs of businesses.

• Organize and facilitate strategic meetings organized on a monthly, quarterly, and semi-annual basis in the eleven counties with workforce partners and industry leaders to develop industry sector partnerships in Region 6.

• Provide tools, resources, and processes to assist with building industry sector partnerships in Region 6.

• Structure activities to continuously integrate objectives of engaging economic development regions across Georgia in forming effective sector partnerships, strengthen and expand initiatives aimed at addressing workforce needs in Region 6, and Georgia as a whole. Service Corporation of Retired Executives (SCORE), Warner Robins and Macon Chapters Volunteer Mentor: January 16, 2015 – Present

Chairperson: Founding Chair of SCORE Middle Georgia, October 2015 – December 2017

• Serve as Board of Directors for SCORE, September 2020.

• Established first-ever SCORE chapter for the Middle Georgia area; assisted 200+ entrepreneurs with business start-ups.

• Serves as the Middle Georgia SCORE, National, State and Local representative surpassing membership goals; 220 Georgia members over the past 13 months; primary representative and liaison for the SCORE District and Regional Director.

• Mentor clients, counsel business owners, conduct financial management training to improve business financial practices; leverages relevant client feedback data to improve personal mentoring success.

• Monitor process performance and train with techniques for process improvement.

• Diversity and Inclusion Committee, Founding Member, discuss and create programs to assist organization in becoming more diverse and inclusive.

• Women Committee, Founding Member.

Professional Development/Training Advisor/Saudi Aramco, Dhahran, Saudi Arabia June 1, 2008 – September 30, 2013

• Prepared long-range forecasts of organization inputs need for professional and industrial training/development to accomplish timely expatriate replacement and process improvement utilizing process performance tools.

• Served as a senior advisor to Petroleum Engineering & Development Training Unit to establish strategies for the development of all professionals in Upstream and coordinated the development of non-professional personnel within Saudi Aramco’s Advanced Development Programs (ADP).

• Delivered 100+ presentations and facilitated working groups on Diversity and Inclusion, Professional Development, Organizational Leadership, Time Management, and other professional development skills, assisted attendees with job placement skills.

• Organized and facilitated specialized training, Mentoring and Coaching, in various settings, for executive level or professional employees.

• Served as Subject Matter Expert (SME) and provide consultation and assistance to management and administrative staff on policies and issues matters in the work unit. Academic Center Director, Fort Valley State University, Warner Robins Campus, Warner Robins, GA. May 1, 2003 – December 31, 2004

• Managed the Warner Robins facility scheduling student credit/non-credit courses, campus events, and daily operations; responsible for 10+ courses and 4,000+ students at a satellite location; oversaw virtual courses.

• Delivered multiple presentations and facilitated working groups on professional development, organizational leadership, time management and other professional development skills, assisted attendees with job placement skills.

• Coordinated with academic departments, enrollment management, and business offices for course scheduling and registration as well as coordination of courses and programs.

• Established strong community relationships with local community to stimulate growth of the Center; increased enrollment by 15% over one-year period.

• Devised programs to develop students and staff. Served as liaison in establishing and maintenance of relationships with university, offices, and agencies.

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