Customer Service It Support

Krystal P Andrews

Long Island City, NY ***** 646-***-****

*****************@*****.*** linkedin.com/in//krystal-andrews-b2544017a/

SUMMARY OF QUALIFICATIONS

CompTIA A+ trained technician experienced working in a busy and high volume environment. A customer service focused and detail oriented professional with a keen eye to detail. Resourceful, creative, energetic individual committed to customer service satisfaction and the protection to privacy and integrity.

TECHNICAL SKILLS

Networking – Configure LAN /WLAN/WAN/PAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID. Provide Remote Desktop assistance.

Software – Windows OS, Linux, MacOS, MS Office and their alternatives; G-Suite; Firewalls; Remote Desktop

Hardware – Desktops, laptops, printers, scanners. Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging.

EDUCATION

Per Scholas Remote Learning Queens, NY 2021 CompTIA A+ and Google IT Professional Certified

Monroe College, Bronx, NY

B.B. A. Degree - Major: Health Services, GPA 3.1 Completed Sept. 2011

A.A.S. Degree - Major: Business Administration, GPA 3.0 Completed Aug. 2006

PROFESSIONAL EXPERIENCE

CommonPoint IT Support Specialist Jun 2021 – May 2025 Provided technical assistance and support to individuals w/in organization. Troubleshooting and resolving software, hardware, connectivity issues as well as maintained computer systems and networks.

Spectrum, Qns, NY Video/Internet Repair Tech Nov 2020 – Jun 2021 Mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.

Access A Ride, LIC, NY Travel Planner Feb 2020 – Nov 2020 Knowledge in business to business customer services Awareness in conflict resolution Meet monthly key phone performance indicators Navigate Microsoft Office and computer software by utilizing all forms of communication phone, email, and SKYPE Serve our prospective customers, customers and each other with excellence and professionalism Take ownership of customer’s accounts and utilize critical thinking skills to overcome customer concerns and objections.

21/64 LLC, New York NY Operations/Admin Assistant P/T Dec 2014 – Dec 2019 Act as back-up to Manager in performing business operations duties. Sorted & distributed mail to respective personnel & stored, filed and retrieved corporate documents and reports.

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