Customer Service Social Media
Resume:
****.*.****@*****.***
Based In Maryland willing to relocate
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
CRM W O R K E X P E R I E N C E
Customer Satisfaction
Empathetic and Courteous
Microsoft
Organization
Fast working
Detail Oriented
Problem Solving
Social Media
Conflict Resolution
Excellent communication
Problem Solving
Phone etiquette
Business Management
University of Maryland Global
Campus
2019-2021
Graduated with a Degree in Business
Management
Resident Manager
Southern Manaement
Managed and maintained 4 buildings with 121 apartments each Collected over $100,000 in delinquency
Completed turn overs in under 7 days, completed more than 15 turnovers in one month.
Put together, and succefully hosted Team Engagement events at Main Event and Dave and busters.
Mastered customer service and retention skills.
Completed all required property management courses, Fair housing, disability ACT, Security Awareness, Business Ethics, workplace diversity and ect. Administrative assistance training(CIMS)
Respond to resident inquiries via phone, email, and chat and in person visits Completed county issued inspections and passed.
Resolve customer complaints and issues in a timely and professional manner. Process customer orders and returns.
Provide product recommendations and information to customers. High Level of Customer service skills.
2024- Current
My goal is to find long term employment with a company I can grow with both personally and professionally. I bring an incredibly strong work ethic, dedication and the determination to grow and dominate any challenge. L A N G U A G E S
English
ASL
J A D A L E E
Corvias Property Management
Provide high quality customer service to all residents by responding to maintenance requests in a timely and professional manner, and performing quality work.
Plan, organize and direct maintenance personnel, assigning work orders, and make-ready activities including move-in/move-out inspections, as well as 24/7 emergency maintenance schedule.
Plan, organize and direct maintenance personnel, assigning work orders, and make-ready activities including move-in/move-out inspections, as well as 24/7 emergency maintenance schedule.
Monitor compliance with Company SOPs and federal and state regulations. Ensure the successful execution of all company safety and environmental policies and procedures.
Solicit and evaluate maintenance contract proposal. 2022-2024
Service Center Coordinator
****.*.****@*****.***
Based In maryland
C O N T A C T W O R K E X P E R I E N C E
E X P E R T I S E
R E F E R E N C E S
Experienced in instructional
leadership, development of task and
distribution of work amongst small
groups
Experienced in Marketing through
social Media at a targeted audience
Skilled in data entry with the use of
Microsoft Office products including,
Exel, Word, PowerPoint and Outlook.
Was awarded the chameleon award
by Army MWR (South Korea US army
base Camp HUMPHREYS)staff for
my adaptive skill and go-getting
attitude towards any task given.
Eagerness to learn and ambition to
constantly grow in my position
Promptly process, answer and/or
customers inquiries and concerns
Determine the appropriate course of
action based on job aids, research,
SOPs in place and desktop solutions
tools.
Take appropriate action with utmost
priority and speed, to ensure service
level expectations are achieved.
Queen Walker
More upon request
Tashea Nicole
*************@*****.***
Resident Associate
Corvias property management
Created healthy and individual relationships with each of my customers, and residents.
Communicated efficiently with fellow staff members and residents by utilizing active listening
Completed all annual training affiliated with customer service and property management, Fair housing, disability ACT, Security Awareness, Business Ethics, workplace diversity and ect.
Overseas training in customer services
Administrative assistance training(CIMS)
Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process customer orders and returns.
Provide product recommendations and information to customers. High Level of Customer service skills.
2020-2022
J A D A L E E
T O W H O M I T M A Y C O N C E R N,
As a dedicated professional with years of experience in the field, particularly in my recent role as Service center coordinator at Corvias property management, I am excited about the opportunity to bring my skills and expertise to your team
During my tenure at corvias property management, I honed my abilities in customer service, data entry, organization and time management as well as property and customer management. Additionally, my proficiency in Microsoft office and my knack for marketing and all around being an adaptable impressionable person have enabled me to contribute significantly to any team's success. I am also adept at task prioritization, which has been crucial in managing my responsibilities efficiently bring a combination of skills that include exceptional communication abilities, empathy, and advanced problem-solving capabilities. These are complemented by my personal strengths which are leadership, self- motivation, and flexibility. These attributes have prepared me to successfully handle unexpected situations and deliver consistently under pressure.
I am enthusiastic about the opportunity to bring my unique talents to your team and contribute to your company's success. I am eager to further discuss how my background, skills, and enthusiasms align with the goals of your company.
Thank you for considering my application. I look forward to the possibility of discussing my application in more detail.
S I N C E R E L Y,
Jada Lee
J A D A L E E
Contact this candidate