Customer Service Business Development

Ahmed Elmenawy

**** *** ***** ***, *** Grove, CA 95758

*****.********@*******.*** 845-***-****

Professional Summary

A business manager with 19+ years of experience in various leadership positions with multinational firms in the field of container shipping and logistics services. Recognized hands-on experience in areas of Business Development, Corporate Presentations, Documentation, Customer Service Management, Operation hands-on experience, Claims prevention and handling, People Management & talent development, Product Budget management, Cost Benefit Analysis, Quality Management System Implementation, Performance Monitoring, Proactive Administration Skills, and Operations Excellence.

Key Accomplishments

Effectively designed, drafted & implemented several statements of purpose (SOPs) related to clients, vendors, 3rd party entities

Led an “Operations Excellence” project for all products and services. This includes establishing and monitoring internal KPIs for all products, unifying forms, finalizing organizational chart, aligning employee benefits and training needs assessment.

Restructured entire operation division with AGILITY, Egypt.

Established a full logistics park for Al-Dahra Agriculture in El Sokhna, Egypt

Founded several strong operational teams with several logistics’ companies in Egypt

Key contributor for landing several logistics contracts wins.

Experience

Precision Garage Door Service. 06-01-23 To 04-01-25

Sedra Garage Door Service. 01-10-23 To 05-30-23

Diamond Spring, Garage Door Service. 10-01-22 To 01-09-23

H&Z Logistics Inc: Transporting patients to Dr. appointments or medical facilities. 05-05-2022 To 09-19-2022

ADT Security Technician: Installation of alarm panels, home security systems, smoke/heat/motion detectors, camera systems and doorbells. 10-01-2020 To 03-01-2022

Uber driver 04-05-2018 To 03-20-2020

Express pharmacy: Prescription delivery 09-01-2016 To 10-01-2018

AIMES Consulting, Inc: Providing personal care & disability services to senior citizens. 11-01-2016 To 10-01-2017

Ocean Operations Manager AGILITY Freight & Shipping, Egypt Jan 2011 – April 2014

Agility is a global provider of integrated supply chain solutions with more than 32,000 employees in 550 offices around the world and $6 billion in annual revenue.

Led and directly managed 50 team members in 6 offices across Egypt.

Led a major restructuring process in all departments.

Key contributor in growing the company sales growth and financials by 25%.

Established the annual budget and monitored the results.

Led an “Operations Excellence” project for all products and services. This includes establishing and monitoring internal SOP’s & KPI’s for all products, unifying forms, finalizing organization chart, aligning employee benefits and training needs assessments.

Established client’s SOP’s and KPI’s and ensuring clients’ requirements are met.

Ensured appropriate operational processes and systems were in place and met the respective global and local organizational requirements.

Led succession management within the business to identify its capability strengths and gaps and plan effectively to ensure appropriate policies that would meet current and future needs.

Operation Logistics Manager Worms Alexandria Cargo Services Mar 2009 – Dec 2010

Worms Ships Service is the world's leading maritime services provider, with the capacity to service 1,200 ports.

Managed around 25 employees in 4 offices across Egypt.

Established solid internal processes in all departments.

Supervised bid/quotation process for all departments.

Selected and formed effective Export & Import team members.

Founded and managed a very ambitious and result oriented operations team.

Conducted a detailed business plan/proposal to the top management to manage the logistics product in-house.

Led and handled one of Egypt major clients’ “Petro Jet/PMS”.

Established new marketing channels and segments.

Created strategic partnerships with company suppliers & carriers.

Cargo Manager Evergreen/Hatsu Marine Limited Jan 2005 – Feb 2009

Managed around 30 employees in multiple locations in Egypt “4 offices”

Established internal SOP/ KPI’s with clear workflow between departments Documentation,

Customer service, Operations and Sales.

Responsible of the flawless handling of around 1000 TEU’s on monthly basis.

Meet all line management set KPI’S.

Develop and maintain a customer profile of 150 accounts to reach a total of 260 active

accounts.

Execute & develop department activities and action plans.

More experience information for years 1995-2005 available upon request.

Notable Skills & Abilities

Excellent Computer Skills

Experienced in Microsoft Office and G. Suite Software

Proficient in English and Arabic

Education

CPI / CPR / First Aid 2022

Google Certificate: Technical Support Fundamentals 2020

Business Development Management 2011

Methods of Modern Global Trends in Management 2009

Documentation & Customer Service 2005

International Federation of Freight Forwarders Associations (FIATA) 2003

Contact this candidate