Medical Records Customer Service
Resume:
Venezya Rodriguez
Houston, TX *****
*********@******.***
Professional Summary
Professional Customer Service Representative with 5+ years of experience in addressing and resolving complex customer querries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Authorized to work in the US for any employer
Work Experience
Medical Records Specialist
The Law Offices of Kanner & Pintaluga-Houston, TX
November 2024 to Present
• Utilized electronic health record systems to locate and retrieve specific medical records in a timely manner
• Managed multiple requests simultaneously, prioritizing based on urgency and importance
• Communicated effectively with clients, providing updates on the status of their requested medical records
• Ensured accuracy and completeness of retrieved medical records through thorough quality checks
• Utilized strong attention to detail when reviewing retrieved medical records for completeness and accuracy
Scheduling Specialist
Quality Drywall-Houston, TX
June 2020 to January 2025
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the scheduling availability.
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Answer and direct 40+ calls daily, responding to service quarries. Education
AAS
Houston Community College
June 2022 to Present
High school Diploma
Chavez High School
Skills
• Professionalism
• Positive Attitude
• Clear Communication
• Adaptability
• Problem-Solving
• Customer Service
Additional Information
• I am also bilingual, I can speak both English and Spanish fluently.
• Experience with Microsoft Office – Word & Excel
Reference:
Paul Cuevas 619-***-****
Eric Rodriguez 832-***-****
Cristal Pineda 832-***-****
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