Patient Care Customer Service
Resume:
Anita Thomas
Laurel, MD *****
***************@*******.***
Professional Summary
Proactive and organized Patient care Coordinator. Professional with 2 years of experience handling Patient Care
Coordinator, Customer service, and teaching operations. Excellent in managing patient appointments, maintaining records and co-ordinating medical staff to enhance medical efficiency and success. Adept at addressing customer concerns-providing customer service and utilizing communication skills to maximize customer satisfaction and retention
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
Graham Therapy and Fitness-Bethesda, MD
January 2023 to Present
● Manage and maintain patient records such as medical history,treatment plans and updating content through computer systems resulting in improved data management and safety.
● Oversee correspondence by answering inquiries through calls and in person which increases customer medical knowledge.
● Provide friendly service by greeting and welcoming clients daily leading to ensure positive customer experience and retention.
Teacher
New Testament Christian School
1st grade through 3rd grade.
Customer Service/KB Toys
Education
Bachelor of arts in Social Sciences
Lady Doak College-India
Diploma career course in Medical transcription
Pensacola State College-Pennsylvania
Skills
• Medical Staff Co-ordination
• Greeting Communication
• Patient Care Coordinator
• Records Maintenance
• Problem-Solving.
• Appointment Management
• Call Management
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