Machine Learning Customer Service
Resume:
Josiah Kutai
***********@*****.***
PROFILE SUMMARY
Software engineer with a B.S. in Computer Science. Experience building web and software applications using Python/Django, React, and PostgreSQL. Supported users at IT Service Desk, troubleshooting complex issues and providing excellent customer service. Skilled in writing clean, testable code, conducting code reviews, and collaborating in Agile teams. Quick to master new technologies and eager to contribute to real-world projects while growing under expert mentorship. TECHNICAL SKILLS
Programming Languages:
C, CSS, Django, HTML, Java, JavaScript, NodeJS, Python, React, SQL, TypeScript Hard Skills:
Debugging, Full-stack Web Development, Linux, Machine Learning Algorithms, Object Oriented Programming Relevant Courses:
Computer Organization and Design, Database Managment Systems, Data Structures and Algorithms, Machine Learning and Algorithmic AI, Object Oriented Programming with Web-Based Applications, Operating Systems Design and Construction
Soft Skills:
Adaptability, Collaboration, Communication, Customer Service, Multi-tasking, Problem-Solving, Troubleshooting PROFESSIONAL EXPERIENCE
Wabtec Corporation Erie, Pennsylvania
Software Engineering/Data Analytics Intern II May 2023 – July 2024
Engineered Full Stack projects using Django, HTML, JavaScript, and PgAdmin 4
Facilitated several projects that full-time staff use to improve their work quality
Designed efficient SQL queries to reduce runtime of apps from minutes to seconds
Optimized old software runtime by implementing new data structures and algorithms like binary search trees Penn State IT Service Desk University Park, Pennsylvania IT Technician November 2021 - Present
Developed problem solving skills from coming up with solutions to new obstacles
Responded to phone calls from customers inquiries regarding their Penn State account
Assisted Penn State students and staff with technical problems on their mobile/desktop devices
Managed various ServiceNow incident tickets: software installation, account creation, password management PROJECTS
Reflex Tech
Reflex is the first wearable designed for athletes to track muscle activation and fatigue in real-time
Researched cost-effective web hosting, email, and analytics services that met security and performance criteria
Integrated a “Contact Us” page enabling email capture, confirmation messages, and backend storage for user submissions.
Implemented newsletter subscription functionality and integrated web analytics to monitor visitor behavior
https://reflextech.co/
Memory-Allocation/Concurrency/Simulator Labs in C
These were assignments for my Operating Systems class
Designed operating system functions to allocate and free memory
Implemented scheduling algorithms like round robin as well as non-preemptive algorithms
Engineered channels to receive and send messages using concurrency and multi-threading concepts
https://github.com/josiahkutai/Projects-in-C
EDUCATION
The Pennsylvania State University May 2025
Bachelor of Science in Computer Science (3.87 GPA)
Cum Laude
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