Food Service Customer

Matthew Pfeiffer

*** ****** *****, *********, ** 267-***-**** ************@*****.***

Professional Summary

Results-driven restaurant management professional with a strong background in food service operations, team leadership, and customer satisfaction. Adept at optimizing food quality, streamlining ordering processes, and improving operational efficiency. Passionate about creating exceptional dining experiences and leading high-performing teams. Seeking a Restaurant Manager role where expertise in food service, cost control, and leadership can drive success. Professional Experience

Meat/Seafood Specialist

McCaffery’s Market – Newtown, PA

August 2023 – Present

Ensure safe and high-quality fish and seafood products for customers.

Provide excellent customer service and satisfaction.

Maintain proper food rotation and accurate labeling of products.

Streamline ordering processes to improve efficiency.

Build strong relationships with customers to enhance repeat business. Assistant Food Manager

J.B. Dawson’s – Langhorne, PA

July 2020 – August 2023

Managed daily restaurant operations, including opening and closing procedures.

Oversaw food orders, inventory, and updates to ordering guides.

Supervised and trained a team of 20 employees.

Ensured food quality by tasting prepped food and maintaining recipe standards.

Monitored cleanliness, sanitation, and compliance with health regulations.

Managed scheduling, prep lists, and task delegation for efficiency.

Performed line cook duties when needed during peak service times.

Conducted post-truck walkthroughs to ensure proper inventory stocking.

ServSafe Certified (Valid: 2022 – 2025)

Line Cook

Dale's Deli/Happy Hour – Langhorne, PA

October 2019 – July 2020

Maintained food safety and sanitation practices.

Assisted with daily cleaning and kitchen maintenance.

Operated fryers, grills, and other kitchen equipment.

Handled food preparation and created daily specials. General Manager & Floor Manager

Libretto’s Pizzeria – Charlotte, NC

August 2015 – July 2019

Reduced liquor costs from 80% to 21% in two months.

Lowered food costs from 45% to 26% within one month.

Maintained 100% guest satisfaction through superior service and quality control.

Managed customer service issues and implemented resolution strategies.

Increased bottom-line revenue for three consecutive years by 3% (~$1.75K quarterly). Education

Bucks County Community College – Newtown, PA

Associate Degree in General Science, Fall 2012

Skills & Certifications

Restaurant Operations & Management

Food & Beverage Cost Control

Staff Training & Leadership

Customer Service & Satisfaction

Inventory & Ordering Management

Compliance & Sanitation Standards

Microsoft Office & POS Systems

ServSafe Certification (2022 – 2025)

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