Program Manager Iii
Resume:
Kishan Kumar
Lead Program Manager Global Business
Certified SAFe Practioner
Phone: 425-***-****
Email: ********@*******.***
Results-driven IT Technical Program Manager with over 25 years’ experience in managing complex technical projects. Lead the implementation of large-scale telecom centric programs to achieve scalable technical solutios. Analyze market trends to uncover customer challenges, and work with cross-functional teams to create practical, high-performance, and scalable solutions. Expertise in agile methodologies, Risk assessment and mitigation, cross-functional team leadership, and stakeholder management.
Work experience: AT&T - 2002 – Present Programs/Projects:
IoT Platform Global Business, Connected Car is Internet of Things (IoT) solution equipping a vehicle with internet access through mobile data network, allowing it to share data with devices both inside and outside the car. Product provide Individual account access to users through Identity Access Management (IAM) with strong focus on security of data and sensitive information.
Enhanced Control Orchestration Management and Policy (ECOMP) is AT&T private integrated cloud platform enabling move from hardware to software centric architecture.
Telegence, Siebel CRM Implementation, Local Number Portability, and BlackFlag
Subscriber Provisioning and Billing system used to activate/port and maintain subscriptions. Telegence database facilitate accurate billing. BlackFlag is an ecosystem allows Web developers to write applications using HTML and other SDK to enhance AT&Ts existing API (app base) services such as Payments (including single sign-on, in-app subscription) Messaging (SMS, MMS), Device Capability, Location, Speech.
Orbit (Collection Management System)
Orbit is an inhouse developed application that empower AT&T collection/recovery department to act on customers delinquent on payments.
Jira Administration and production support.
Jira is developed by Atlassian and used by AT&T, it is used for requirement, bug and test case management and tracking.
Skills & Specialties:
•Agile, Scrum and waterfall methodologies
•Project budgeting and financial management
•Risk assessment and mitigation
•Global cross-functional team leadership
•Stakeholder alignment and management
•Cloud computing and SaaS
•Excellent communication and interpersonal skills.
Responsibilities Lead Program Manager (Jan’ 2013 - Present), Bothell, WA
•Lead Cross-Functional Teams to deliver high complexity projects under strict timelines.
•Drive projects from initial concept through solution design, development, delivery, and ongoing operations.
•Lead large high performing team of solution architects and full stack engineers.
•Define project deliverables, roles and responsibilities for team members.
•Effectively collaborate and communicate with team members from various departments to achieve project goals.
•Conduct thorough analysis and strategic planning for high-complexity cross-functional projects.
•Develop proof-of-concepts, integrate & present to stakeholders.
•Lead major initiatives to enhance products and services by migrating from legacy to modern technology.
•Collaborate with the QA team for testing of all components and subcomponents of application. • Facilitate regular team meetings to review progress, address questions, and resolve challenges.
•Work with enterprise/organization wide stakeholders to formalize production deployment schedule.
•Partner with team to research tools and technologies, required to achieve technical objectives.
•Enforce data security policies to comply with organizational standards.
•Work closely with legal team to identify applicable regulations and ensure global compliance with security policies for data protection.
•Effectively communicate with executives to provide regular updates on projects and key milestones.
•Facilitate quarterly business review (QBRs), Project delivery roadmap meetings with leads and executives.
•Review and analyze existing workstreams to identify areas for improvement.
•Develop and implement value creation processes with clear inputs and outputs.
•Write comprehensive project review documents, including status reports, post-mortem analyses, and lessons learned.
Responsibilities Quality Assurance Solution Lead (Feb’ 2002- Dec’ 2012), Bothell-WA
•Participate in requirement review sessions to understand target scope and features of product.
•Analyze requirements and break down in test scenarios, test cases with clear define actual and expected results.
•Identify risks, testing dependencies, make note in test plans, and plan mitigation on risks.
•Write manual test cases in repositories such as HP QC, JIRA/Zephyr.
•Establish traceability between test cases and target requirements.
•Prepare and execute test plans with focus on quality first and agreed upon delivery timelines.
•Prepare test data and execute, sanity, system, functional and end-end-end test cases for certification.
•Identify, document defects, include transaction logs, test data examples from backend as necessary.
•Prioritize fixes, escalate as necessary to keep testing unblock.
•Attend scrum meetings to provide teams progress and address blockers.
•Collaborate with dev team, facilitate triage sessions and actively participate to troubleshoot.
•Prepare daily test execution status report and publish for leadership and stake holders to review.
•Prepare release deployment plan, identify condensed set of test cases to shakeout core features.
•Continue to support postproduction issues as required.
•Able to work in ambiguous situations and manage sudden changes wisely.
•Build teams from scratch, recognize resource’s skills, abilities to plan technical support. Coach team members with focus on continuous improvement practices.
•Based on project scope carry out realistic estimates.
•Participate in developing QA standards forums and enforce within group, improve processes as necessary for efficiency and productivity of team.
•Work with internal groups to remove technical roadblocks enabling offshore teams to access virtual equipment’s on device carts resulting in shorter cycle to complete testing.
•Automate tests using Selenium, Python, TestNG, Java, encourage teams to move from manual mindset to automation resulting in 90% automation across quality validation group
•Provide technical expertise, hands-on support during retrospectives
•Define best practices, processes and enforce in group to stay in organization’s compliance policies
Technologies & platforms:
Operating Systems: Windows, Office365, T-Meeting, Zoom, MS-Teams, Q-Messenger, Unix, MS-Dos, Macintosh
Code Technologies: Azure Cloud, CI/CD, Astra, Ansible, Python 3.6.1, Pycharm, Django, Visual Studio, Load
Balancer, Visual Basic, VB.Net,Power Builder,MF-Cobol, FoxPro, ColdFusion, HTPL, XML, SOA & ReST APIs Java Script,
Databases:
Flex SQL, MySQL, MariaDB, MS-SQL, MS-Access, Power BI
CRM Technologies:
Siebel CRM, Salesforce, PeopleSoft
Testing Tools:
JIRA, Confluence, Zephyr, EazyBI, HP Quality Center, HP Clear Quest,
HP Clear Case
Automation Tools:
WinRunner, Silk Test, QTP 4Test, Protractor, Selenium, TestNG, TIBCO, SOAP UI.
Supporting Tools:Azure DevOps, JIRA, MS-Project, Rally, Prism, MS-Project, Remedy, Requisite Pro, SVN, Maven. PowerBI
DevOps Practices: Azure Cloud, CI/CD,SaaS, IaaS, Docker, Kubernetes, Jenkins, Splunk, GitHub
Certifications:
Certified SAFe Practitioner, Project Management Simplified, Business Acumen for Project Managers, Building Product Management, Trained in Microsoft offered Azure Cloud, BrainBench Certified ColdFusion
Education:
Master’s in economics – CCS, formerly Meerut University U.P. India Diploma in computer programming– NCVT (National Council Of Vocational Training) New Delhi, India.
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