Customer Service Representative
Resume:
Matthew Hudson
Knoxville, TN *****
**********@*****.***
Perceptive, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
• Microsoft Word, Excel, PowerPoint and Windows
• Manages time and prioritizes duties in fast-paced, multi-task environments.
• Customer service oriented and committed to ensuring optimal client outcomes.
• Strong written, verbal, and interpersonal skills for effective communication and documentation. Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Conduent - Knoxville, TN
March 2020 to Present
I am contracted out with Apple corporation. I work remotely from home. Working with customers with different issues for Billing, tech support, software update and many other different support responsibilities.
• Polite individual who always recognizes the role as service provider and maintains the utmost professionalism.
• Maintain high level of confidence while accessing customer accounts.
• Ensure customers are assisted properly and address their questions and concerns while adhering to company guidelines and policies.
Customer Service Representative
Teleperformance (Remote) - Charlotte, NC
2019 to March 2020
* Polite individual who always recognizes the role as service provider and maintains the utmost professionalism.
* Maintain high level of confidence while accessing customer accounts.
* Ensure customers are assisted properly and address their questions and concerns while adhering to company guidelines and policies.
Graphics / CNC Operator
Hearthstone - Dandridge, TN
2018 to 2019
* Accurately took measurements of each new part.
* Operated the Graphic Machine and read graphics and blueprints.
* Efficiently utilized Microsoft software and programs for assigned projects. CNC Machine Operator
Meritor - Morristown, TN
2017 to 2018
* Operated various pieces of warehouse material handling equipment.
* Met production goals and objectives to maintain schedule and operating efficiencies.
* Upheld a positive work atmosphere by acting and communicating in a manner that promoted cooperation with customers, vendors, co-workers, and management.
* Complied with company standards of quality assurance and quantity control. Caretaker, Special Needs Clients
Blue Ridge Behavioral Healthcare - Mars Hill, NC
2016 to 2017
* Ensured that residents and families received the highest quality of service in a caring and compassionate atmosphere, recognizing the individual's needs and rights.
* Assisted residents in a manner conducive to their safety and comfort, performing all duties in accordance with established methods, techniques, and recognized standards.
* Helped facilitate and contribute to a positive environment to enhance clients' quality of life. Chef
Mission Hospital - Asheville, NC
2015 to 2015
* Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
* Kept updated knowledge of local competition and restaurant industry trends.
* Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
* Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.
* Maintained comprehensive knowledge of food and catering trends.
* Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries. Manager / Customer Service
Full Moon BBQ - Birmingham, AL
2011 to 2015
* Maintained a customer focused, team oriented environment by building effective employee relationships, overseeing shifts, and providing guidance and support to employees.
* Ensured guest satisfaction and upheld compliance with all regulatory requirements and brand standards.
* Managed opening and closing duties, ordered supplies, and maintained inventory levels.
* Counted money from cash registers and prepared bank deposits.
* Created schedules, managed payroll, and organized and led team meetings. Manager / Customer Service
Shane's Rib Shack - Birmingham, AL
2010 to 2011
* Managed a location with weekly sales exceeding $20,000.
* Oversaw the day-to-day operations of the restaurant, ordered supplies, created schedules, trained and directed staff, and prepared bank deposits.
* Processed payroll, managed inventory levels, and made certain establishment complied with all local and state regulations and company policies and procedures.
* Established and maintained cooperative working relationships with employees. Manager / Customer Service
Gilligan's Sea Food Restaurant - Mount Pleasant, SC 1996 to 2010
* Maintained over $60,00 weekly sales coming into facility.
* Managed 100+ employees and staff.
* Processed payroll and managed inventory levels according to company policies and procedures.
* Built relationships within the community; created cohesion and facilitated overall success of the organization.
Education
Bachelor of Science in Health Resource and Management Ashford University
2021
Associate of Science in Health Science-Healthcare Technology, and Systems Ultimate Medical Academy
2018
Skills
• ICD-10
• Management
• Medical office experience
• Microsoft Excel
• Organizational skills
• Food preparation
• Leadership
• Customer support
• Microsoft Powerpoint
• Medical coding
• Sales
• Customer service
• Medical scheduling
• Warehouse experience
• Microsoft Office
• Payroll management
• Computer operation
• Catering
• Materials handling
• Kitchen experience
• Hospital experience
• Restaurant management
• Data entry
• Blueprint reading
• Quality assurance
• Team management
• Medical billing
• Medical terminology
• Records management
• CNC
• Technical support
• Inventory control
• HIPAA
• Microsoft Word
• Machining
• Payroll
• Cooking
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