Business Development Customer Service
Resume:
Work History
Teller Supervisor
Elizabeth
Parker
Contact
Address
Lexington, KY 40509
Phone
*******@***.***
Skills
Business Development
Consumer banking
Investment Management
Relationship building and
management
Loans
Cash Handling
Compliance, banking laws
and regulations
Consumer banking specialist
NCR Cash recycler
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and
Collaboration
Flexible and Adaptable
Dynamic financial services professional with extensive experience at University of Kentucky Federal Credit Union. Proven track record in enhancing customer satisfaction through exceptional communication and problem-solving skills. Expert in cash handling and compliance, driving branch efficiency and revenue growth by identifying cross- selling opportunities and fostering strong client relationships. Teller Supervisor
University Of Kentucky Federal Credit Union
Completed highly accurate, high-volume money
counts via both manual and machine-driven
approaches.
•
• Counted cash drawers and made bank deposits.
Examined tellers' reports of daily transactions for accuracy.
•
Cultivated team-oriented environment, encouraging
collaboration and shared responsibility for meeting branch goals.
•
Streamlined branch operations for improved
customer satisfaction by optimizing teller schedules and reducing wait times.
•
Oversaw daily branch operations, ensuring
compliance with all banking regulations and
policies.
•
Managed teller schedules, ensuring adequate
staffing levels during peak business hours.
•
Boosted overall branch performance by developing
strong relationships with customers and providing
personalized service.
•
Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and
operational procedures.
•
Increased team productivity with regular coaching
and performance feedback sessions.
•
Provided exceptional customer service during
high-volume periods, demonstrating professionalism under pressure.
•
Contributed to the achievement of branch sales
targets through proactive promotion of financial
•
Self-Motivated
Active Listening
Written Communication
Good Telephone Etiquette
Critical Thinking
Symitar Software Proficiency
Dependable and
Responsible
Banking product sales
products and services.
Assisted in recruiting new tellers, conducting
interviews and making hiring recommendations
based on candidate qualifications.
•
Ensured accurate record-keeping by diligently
reviewing transaction reports and making necessary adjustments.
•
Led by example, demonstrating exceptional
customer service and problem-solving skills to guide team behavior.
•
Boosted team morale with regular performance
feedback and recognition programs, leading to
increased productivity.
•
Improved cross-selling success through targeted
training and employee incentives.
•
Conducted thorough audits of teller drawers and
vaults, ensuring accuracy and adherence to
compliance standards.
•
• Assisted customers with banking needs and inquiries. Cross-sold credit cards, loans and other bank
products.
•
Performed account maintenance by closing out
accounts and changing customer addresses.
•
Received mortgage, loan or public utility bill
payments, verifying payment dates and amounts
due.
•
Trained new hires on customer service policies and procedures.
•
Financial Services Officer
University Of Kentucky Federal Credit Union
Enhanced financial reporting accuracy by
streamlining data collection and analysis processes.
•
Increased revenue by identifying cross-selling
opportunities and promoting additional financial
products to clients.
•
Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans,
deposits, and other key metrics.
•
Delivered exceptional customer service through
prompt response times, clear communication, and a
thorough understanding of client objectives.
•
Generated new business leads through targeted
marketing campaigns focused on prospective
clients in need of financial services.
•
Strengthened compliance efforts by staying
up-to-date on industry regulations and implementing appropriate internal controls.
•
Ensured smooth transactions by accurately
processing loan applications, account openings,
and various banking services requests.
•
Handled escalated client concerns diplomatically,
finding satisfactory resolutions while adhering to company policies.
•
Complied with established internal controls and
policies.
•
Performed banking, business administration and
financial tasks to guarantee five-star service for clients.
•
Teller
University Of Kentucky Federal Credit Union
Processed customer transactions promptly,
minimizing wait times.
•
Answered customer inquiries regarding account
balances, transaction history, services charges, and interest rates.
•
Balanced cash drawers daily, identifying
discrepancies and taking corrective actions as
needed.
•
Improved customer satisfaction by providing
efficient and accurate transaction processing.
•
Demonstrated adaptability during peak business
hours by multitasking and prioritizing tasks to
maintain efficiency and quality of service.
•
Contributed to a positive work environment by
demonstrating professionalism, courteousness, and a strong work ethic.
•
Streamlined teller operations by maintaining
organized workspaces and adhering to policies and
procedures.
•
Developed strong relationships with customers
through exceptional service, fostering loyalty and trust.
•
Education
Completed highly accurate, high-volume money
counts via both manual and machine-driven
approaches.
•
Supported team members in achieving branch
goals through collaboration, communication, and
shared responsibilities.
•
Answered telephone inquiries on checking and
savings accounts, loans, and lines of credit.
•
Conducted daily audits of cash drawers to prevent
discrepancies and maintain financial integrity.
•
Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
•
Enhanced fraud detection efforts by vigilantly
identifying suspicious activities and transactions.
•
Assisted customers in understanding banking
products, leading to increased uptake of services.
•
Improved branch security by adhering strictly to all policies and procedures related to cash handling
and fraud prevention.
•
• Processed applications for new accounts.
• Handled various accounting transactions.
Referred customers to other banking departments
for specialized services.
•
Bachelor In Agribusiness Management :
Business Management
University of Kentucky - Lexington, KY
Associate Degree In Business :
Management
Lexington Community College - Lexington, KY
Contact this candidate