Service Desk Project Management

Summary

*+ years of sound experience as Atlassian Jira Administrator, Confluence, Crowd and Jira Service Desk in Windows, Linux & Atlassian Cloud environment. I look forward to associate with organization that can extensively use my capabilities in the field of Project Management, Agile methodologies, and collaboration tools.

Professional Summary:

Having 6 years of experience on Atlassian applications Jira, Confluence, Crowd &Active Directory

Installed and upgraded various plugins/add-ons such as (Script runner plugin, Advance Roadmap on Jira, JSU, EazyBI, Xray etc.)

Having knowledge in Database clustering and taking the Jira, Confluence DB backups.

I have created Spaces, Pages, Child pages and Templates.

Space, Pages migration from one server to another server.

Administration and management of Atlassian tool suites, (installation, deployment, Configuration, migration, upgrade, patching etc.)

Evaluating and managing the usage of Atlassian add-ons to meet team and business needs.

Worked on Confluence- Assigned user personal Space, pages, child pages, macros.

Hands on experience on Jira, Confluence Upgradation & Migration from lower version to new version.

Hands on experience on REST API calls.

Good Exposure in implementation of Workflows, Screens, Custom Fields, Notification schemes and Post functions in Workflows.

I have upgraded from Jira 7.3.2 to 7.9.2

I have upgraded from Jira 8.13.4 to 8.20.7

I have upgraded from Jira 8.20.7 to 8.20.11

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator.

Good Exposure in Dash boards, Scrum & Kanban boards implementation.

Very Good Exposure in Agile project implementation, Sprints, Epics, Stories.

Having knowledge in Crowd and AD/LDAP Configuration with Jira & Confluence.

I have good exposure in projects export and imports and merged different environments into single. Saikiran P

Atlassian Jira Administrator

Email:

Mobile No: +91-990*******

*******************@*****.***

mm

TECHNICAL SKILLS:

Administration Tools JIRA, Jira Service Management, Confluence, Crowd. AD/LDAP

Databases Postgre SQL

Bug/Issue Tracking JIRA

Web/ Application Servers Apache Tomcat

Operating Systems Windows, Linux, Atlassian Cloud

Other Tools Putty, MS Excel, MS word

EDUCATION:

• I have completed M.B.A from ITM Business School in the year of 2017-2019. CARRIER PROFILE:

• Working as Senior Jira Administrator in OSI Digital Pvt Ltd from June 2024 to till date.

• Worked as Jira Administrator in Infosys Ltd, from May 2022 to Mar 2024.

• Worked as Systems Engineer in ICICI Bank Ltd from June 2019 to Jan 2022. WORK EXPERIENCE:

PROJECT : OSI Digital Pvt Ltd

Duration : June 2024 to Till Date

Role : Senior Systems Engineer

Operating System : Linux

Tools/Software’s : Jira Software, Jira Agile, Confluence. ROLES AND RESPONSIBILITIES:

I have created Jira projects (Scrum, Kanban) based on user requirement.

Performed bulk operations such as edit issues, moving issues and transition issues etc.

We did index in Jira instance monthly twice.

We have restored JIRA QA environment with production environment monthly once.

Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.

Created users on Active Directory, synched the users on Jira and assigned groups and spaces.

Installed and managed plug-ins for Jira and confluence in production environment.

Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.

Published JIRA gadgets and dashboards on confluence page.

Maintained Various Add-ons and resolved the performance issues in Jira and Confluence

Implemented and customized many add-ons as per business requirement

Implemented DVCS for GITHUB

Implemented Agile boards

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects.

Created filters for various request

Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users

JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes

Backup and Restore procedures

Imported the issues through csv files

Resolved the L1,L2, L3 support tickets within SLA

Handled the demand requests –migrating projects from Data center to Cloud.

Creation of Jira Projects, Issue types, Workflows, Custom fields based on requirement.

Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.

Configuring Issue Types for the Jira Projects.

Created Custom workflows, custom screens and custom fields on JIRA.

Cloning the Jira Projects.

Creating spaces in Confluence.

Creating Project permission schemes and providing required permissions based on requests.

Installed and tested various plug-ins/addon’s.

Managing Users and Groups permissions.

Creating and managing filters.

Managing Groups and Role management based on projects.

Integration of Jira with other applications using plug-ins.

Importing bulk issues into Jira Projects using CSV files. Environment: Jira Software, Jira Agile, Apache Tomcat. PROJECT : Infosys Ltd

Duration : May 2022 –March 2024

Role : Jira Administrator

Operating System : Linux

ROLES AND RESPONSIBILITIES:

Creation of Jira Projects based on Business request.

I have Installed Jira on both Operating Systems (Windows, Linux).

Cloning the Jira Projects.

Maintaining Jira issue types with specified Custom fields.

Managing issue type screens.

Maintaining backup in DEV environment.

Managing Groups and Role management.

Customized JIRA Configurations based on project level requirements.

Perform Jira Re-indexing and Integrity Checker.

Creating Spaces, providing Confluence user access and roles.

I have experience in Agile project implementation, Sprints, Epics, Stories.

Restricted the resolutions on transitions.

Restricted the priorities on transitions

Upgraded all the plugins and applications (Confluence, Jira and EazyBI) and synced with the old production applications.

Created user accounts, and technical documents documenting JIRA project configurations provided training sessions.

Worked as team JIRA administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements

Providing Project level and plan-based permissions.

Integrating JIRA with Confluence.

Filters using JQL Development.

Client : ICICI Bank Ltd

Duration : May 2019 –Jan 2022

Role : Jira Administrator

Operating System : Linux

ROLES AND RESPONSIBILITIES:

Created a step-by-step guide to creating a project in JIRA.

Giving project permission as per the requests and project roles.

Created dashboards, reports and inquiries for all JIRA related administrations.

Proposed change forms for screens, work process methods and reports of uses.

Integrating JIRA with Confluence.

Installing and managing JIRA plugins as per business requirement

Setting up appropriate Board filters.

Supported on L1 & L2 Tickets.

Contact this candidate