Medical Billing Customer Service

Vicki Short

**** ****** **** *****, ** ***** 813-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by medical billing, healthcare industry, call center, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Academic Honors Recognition / Dean’s List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Well-organized, manage priorities in multi-task environments.

Regarded as a natural people person with strong interpersonal communication skills.

Electronic Health Records (EHR) – eClinicalWorks.

Microsoft Office Applications – Word, Excel, Teams, and PowerPoint

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2025

PROFESSIONAL EXPERIENCE

Kelly Services – Tampa, FL 03/2023 – Present

Teacher Aide / Assistant

Assist the classroom teacher in the general supervision and management of the children and the implementation of the daily program.

Maintain a nurturing environment, work as a team to ensure high quality programs, and keep accurate records.

Remain sensitive to the needs of others and relate well with children and co-workers.

RemX Staffing McKesson – Dover, FL 11/2023 – 01/2024

Customer Service Representative – Remote Call Center

Placed outbound calls to insurance companies to verify patient insurance coverage information.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Entered customer account data in system and communicated in a clear and concise manner.

RemX Staffing – Dover, FL 03/2023 – 10/2023

Medical Records Auditor

Extracted patient's medical records, entered and processed data, compiled, sorted, and verified accuracy of data, and checked batches for errors.

Entered data into a computer, operated a variety of office machines, and performed other administrative duties.

Adhered to insurance guidelines, policies, procedures, and guidelines, and handled confidential information.

Used eClinicalWorks EHR.

Conduent – Lakeland, FL 10/2019 – 12/2022

Medical Billing Associate / Customer Service Representative – Call Center

Served as the main source of contact for MetLife Dental, Gold Coast Billing, and Humana.

Entered data electronically to process charges, payments, denials, and adjustments.

Performed insurance and billing clerical duties and resolved routine patient billing inquiries and problems.

Verified patient account information against insurance program specifications.

Provided exemplary customer service in a prompt and courteous manner.

Dr. Andrew D. Henry, M.D. Endocrinology – Tampa, FL 10/2009 – 01/2019

Administrative Assistant / Secretary / Medical Records

Managed and supervised employees, handled inbound and outbound telephone calls, scheduled appointments, gathered necessary documents, and collected payments.

Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.

Entered patient demographic information into computer and verified insurance coverage.

Maintained medical records and processed medication authorizations and referrals.

Volunteer experience includes Teacher Aide at Eastside Baptist Church in Plant City, FL since 2015

Assist the classroom teacher with instructional efforts and management of the children

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