Customer Service Operations Manager
Resume:
Veronica Monreal
San Antonio, TX
*********@*****.***
Work Experience
Medicare D Customer Service Associate
CVS Caremark - San Antonio, TX
November 2017 to January 2020
Assisted 200 customer on a daily average by answering questions, responding to inquired and handling telephone request
Store Manager
Dollar General
September 2016 to April 2018
• Served as a store manager in my tenure with the company set and surpassed target revenues.
• Increased vendor sales producing higher sales.
• Provided great customer service and great visual store presentation. Store Manager
H&R Block - San Antonio, TX
November 2009 to July 2016
• Quickly became a one of the highest earning offices in revenue, customer service and employee retention.
• My reputation for maintaining a positive attitude and producing high-quality work. Operations Manager
TERRACOR - Cotulla, TX
March 2014 to February 2016
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 250 employees.
• Automated office operations while managing client correspondence, record tracking and data communications,
Acosta Sales and Marketing
Operations Manager
November 2004 to February 2011
• Accelerated efficiency of operations by controlling budgets, overseeing customer accounts by implementing a streamlined processing of clients accounts
• Brought all accounts to current status by taking control over the accounting and book keeping for the company.
Operations Manager
Mi Casa Housing
March 1998 to September 2004
• Accelerated efficiency of operations by controlling budgets.
• Overseeing customer accounts,
Education
Bachelor's in Gerontology
American InterContinental University-Online - Schaumburg, IL October 2007 to September 2014
Bachelor's in Gerontology in Gerontology
American International College
March 1998 to September 2004
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