Instructional Designer, Program Management, Training Specialist

MARK BRAKE **********@*****.*** - https://www.linkedin.com/in/markbrake/

Rowlett, Texas 75088 469-***-****

SUMMARY

A resourceful and creative Learning and Development (L&D) professional with extensive experience in instructional design and development methodologies, utilization of learning management systems (LMS), needs and task analysis, webinar facilitation, design and development of instructor-led, blended, and eLearning, Strives to be key contributor to long-lasting business success by developing dynamic curriculum content, focusing on performance improvement and learner engagement..

Curriculum Development Content Management Articulate Storyline Task Analysis Train-The-Trainer Webinar Facilitation Training Program Management Content Creation ADDIE/SAM Information Mapping Software Training Development Consulting Skills

EXPERIENCE

SOUTHWEST AIRLINES, Dallas, Texas

Senior Learning Experience Designer, July 2018 – March 2025

Designed, developed, and supported the implementation of training programs, job aids, and performance improvement solutions. Departments supported included Ground Operations, Technical Operations, Network Operations and Control Center (NOC), and In-Flight Operations.

Created and adhered to course development timelines.

Used 5 Moments of Need Methodology by Apply Synergies to complete in depth task analysis

Ensured instructor capabilities by developing and conducting structured train-the-trainer events.

Collaborated with subject matter experts (SMEs) to develop new training and update existing programs.

Co-Chair of Southwest Airlines University Culture Committee: Halloween program, chili cookoff, department-wide events, employee appreciation

HCSC (Blue Cross Blue Shield), Richardson, Texas

Sr. Specialist, October 2017 – July 2018

Developed microlearning videos using online creation programs supporting a major program expansion and software upgrade project.

Supported newly hired behavioral health clinicians and support staff by designing, developing, and implementing an upgraded blended learning program.

Utilized Adobe Captivate to develop interactive learning components for blended learning applications related to software training.

SUNOCO LP, Dallas, Texas

Senior Specialist, Instructional Designer, June 2016 – October 2017

Developed enterprise-wide learner-centric blended training program for retail and restaurant employees.

Utilized advanced analytical skills to evaluate training needs and identify most effective and efficient solutions.

Practiced sound instructional design methodologies to create training products across multiple media, including instructor-led webinars and eLearning.

Used Articulate Storyline to develop interactive eLearning on various topics and to convert existing material into SCORM-compliant courses.

FANNIE MAE, Dallas, Texas

Senior Training Specialist / Training Team Lead, May 2009 – April 2016

Developed enterprise-wide student materials, presentations, and skill practices to support Equator real estate management software deployment.

Utilized Articulate Presenter / Studio to design and develop a course on mortgage fraud to raise awareness.

Leveraged Articulate StoryLine to convert division overview courses to interactive e-learning.

Provided strategic curriculum management for the real estate division.

Designed, developed, and deployed instructional material for division overview course for new employees.

Leveraged consulting skills and process analysis to design and roll out training programs, including best practices and operations manuals for asset recovery specialists, title analysts, repair review vendors, and rental operations.

Analyzed and supported documentation efforts for pre-foreclosure repairs, hazard claims, and code violations.

Delivered technical support and content design for content management system (CMS).

Provided input and design assistance for the employee resource section of the company SharePoint site.

EDUCATION

TOURO UNIVERSITY, Los Alamitos, California

M.A., Industrial and Organizational Psychology Human Resource Management, 2020

LETOURNEAU UNIVERSITY, Longview, Texas

Bachelor of Business Administration

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