Dedicated Customer Service Representative
Resume:
NICOLE M DELTORO
FRESNO CALIFORNIA, 93727
***********@*****.***
OBJECTIVE
Highly organized applicant with exemplary multi-tasking, time management and decision-making skills, willing to go the extra mile to assist others with solving problems, and meeting goals. Seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. A position that reflects my experience and allows me to apply principles, concepts, and methodology to my everyday work environment.
EXPERIENCE
2023 – PRESENT Tax Examining Technician, IRS (this is a federal job)
700 P. Street Fresno Ca., 93703
Analyzed taxpayer records, third party records and financial data to identify trends and patterns. Identified and reported discrepancies and inconsistencies to the agent.
Documented the facts and/or evidence obtained to ensure that appropriate facts are available for the Revenue Agent to reach a sound conclusion.
Assisted in the preparation of examination reports including the computation of tax liability using Report Generation Software (RGS) or other software.
Participated in determining which information is appropriate and at what point sufficient information has been gathered.
Independently prepared, verified, and assembled work papers, schedules and exhibits, and related documentation that reflect the presentation of facts and the analysis performed.
2019 - 2023 Contact Representative, IRS (this is a federal job)
800 M. Street Fresno Ca., 93703
Completed contacts, i.e., conducted personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives.
Provided full explanations to specific inquiries initiated by the individuals, generated by notices, or internally generated assignments.
Negotiated with others to resolve issues.
Performed administrative and technical procedures using a computer to locate and review records and reconcile discrepancies.
Explained actions taken, and when a balance due remains, determined taxpayer's ability to pay delinquent accounts by analyzing collection information statements.
Researched and analyzed all available information applicable to specific and well-defined collection issues and took corrective actions needed to close accounts.
2018 - 2019 Tax Examining Clerk, IRS (this is a federal job)
5045 E. Butler Avenue Fresno Ca., 93727
Identified problems conducted research to determine the reason for the problem.
Identified viable options to resolve the problem, and then executed an option to a successful resolution.
Identified the nature and scope of problems or issues that occur during a case processing, made appropriate adjustments to accounts.
Performed administrative and technical procedures using a computer to locate and review records and reconcile discrepancies.
Entered data into automated system to adjust tax, penalty, and/or credit adjustments.
Accessed relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.
2016 - 2018 HR Block Seasonal Tax Preparer
4057 W. Clinton Avenue Fresno Ca., 93720
Prepared complete and accurate tax returns.
Provided clients with IRS support.
Conducted tax interviews with clients face to face, through virtual tools.
Supported office priorities, such as filing, answering phones, scheduling appointments, and checking in clients.
2009 -2017 Crossroads Nightclub, Bartender
3315 N. Cedar Avenue Fresno Ca., 93703
Smart serve, extensive hands-on experience in Food/Beverage.
Monitored stock levels, ordered supplies and ensured the bar was adequately stocked.
Capable of verifying customers ages, monitored intoxication levels and ensured responsible alcohol consumption.
Always approachable, friendly demeanor and able to handle a variety of customer personalities.
Responsible for accurately handling cash transactions, making change, and potentially using POS systems.
Wide knowledge of various spirits, liqueurs, and mixers, as well as the ability to create and modify drinks.
2008 - 2011 Whiskey Creek, Cocktail Waitress
3621 E. Tulare Avenue Fresno Ca., 93721
Managed multiply tasks simultaneously, such as taking orders, pouring drinks, bringing food from kitchen, seating customers and handling payments, while maintaining a calm demeanor.
Set up and cleaned tables, cleared dishes, to ensure a clean work environment.
Provided friendly and attentive service, answered questions, and resolved any customer issues.
Entered orders into POS system, balanced checks and processed payments.
Wide knowledge of different types of alcoholic and non-alcoholic beverages, including cocktail recipes and ingredients.
2002 - 2008 Dr. Matson, Medical Biller/Insurance Claims
7710 N. Fresno Street Fresno Ca., 93720
Generated revenue by making payment arrangements, collecting accounts, monitoring and pursuing delinquent accounts, processed insurance carrier correspondence in a timely and professional manner, identified non-payment trends or procedural roadblocks and reported them to supervisor as needed, while investigating and resolving unbilled and no response claims to ensure timely claims submission.
Accurately assigned ICD and CPT codes to patient’s medical records.
Answered phones, scheduled appointments, updated patient demographics, insurance, and billing information in database/billing system daily.
Verified patients’ insurance, as well as regularly communicating with insurance companies regarding billing updates in invoices to maintain a solid balance of health insurance claims that are 35 average days outstanding.
Submitted EMC transmissions on a weekly basis, billing for five providers and posted insurance payments on patients accounts from EOB’S.
Maintained patients records in compliance with HIPPA regulations.
Performed comprehensive medical reviews to assure compliance with all official policies and standard procedures.
1999 - 2002 Dr Singh ENT, Medical Receptionist
6101 N. Fresno Street Suite #102 Fresno Ca., 93710
Greeted patients and visitors warmly and direct them to appropriate areas within practice.
Scheduled appointments and followed up on missed appointments.
Prepared correspondence, reports, and other documents with attention to detail and accuracy.
Communicated with insurance companies regarding the updates in invoices.
Provided administrative support to healthcare providers and staff, including physicians and nurses.
Maintained patients records in compliance with HIPPA regulations.
Answered phones, scheduled appointments, and assembled new patient charts.
EDUCATION
August 2001 Medical Billing & Coding, Cesar Chavez Adult
October 2014 HR Block Income Tax Course HR Block Store # 1024
March 2016 Geekwise Academy, Bitwise Industries
SKILLS
Strong attention to detail
Team player
Self-motivated
Excellent typing speed and accuracy
Data Entry
Medical Coding
CPT Coding
Insurance Verification
Medical Terminology
Medical Records
Medical Billing
Time Management
Expert at analyzing information.
Attention to detail.
Problem Solving
Communication
Call Center
Receptionist/ Scheduling
Medical Billing
Focused on high quality
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