Business Development Customer Service

Alban Ziyenge

Keller, United States ***** ************@*****.***

PROFESSIONAL

SUMMARY

Dedicated Management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Versatile Management with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach.

SKILLS

• Operations management

• Process updates

• Staff Management

• Business planning

• Data analysis

• Cost controls

• Project Management

• Business Development

• Extensive Customer Service

• Great Interpersonal Skills

• Excellent grasp of safety and

sanitation standards

• Problem solving

• Training and development

• Detail oriented

WORK HISTORY

VALET PARKING

DFW Valet Parking 08/2022 –

• Provide every guest with great customer service when they come to park or pick up their vehicle.

• Assist guests with their luggage and other needs at both check in and check out.

• Safely drive and retrieve guest vehicles to and from the secured valet parking areas.

• Interact with guests and teammates to enhance guest experience.

• Ensure guests safety and provide hospitality at all times. INDEPENDENT MANAGEMENT CONSULTANT 06/2009 to 05/2021 New Age Consulting International, LLC Keller, TX

• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

• Increased employee satisfaction and motivation through training classes, meetings and special workshops.

• Improved communication at all levels and transformed company culture into more productive atmosphere.

• Conducted thorough reviews of operations to devise and deploy improvement strategies.

• Leveraged on-site observation and personal interviews to identify team and individual strengths.

• Restructured procedures through coordination with compliance director to create and execute projects.

AREA OPERATIONS MANAGER 11/1990 to 03/2009

Yum! Brands Inc. Louisville, KY

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Traveled to multiple locations per week to manage each store and perform reviews of individual managers and employees.

• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Implemented innovative programs to increase employee loyalty and reduce turnover.

• Supervised daily operations of multi-million dollar multi-brand operations.

• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

EDUCATION

BBA Organizational Behavior And Strategic Management 08/1998

. University of North Texas, Denton, TX

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