Customer Service Accounts Payable

SAMUEL E. COLLADO

Saint Cloud, FL 407-***-****

**************@*****.*** linkedin.com/in/samuelecollado

Billing & Account Receivables Analyst

Solution driven billing analyst with experience in office administration, collections, billing and accounts payable. Skilled in analyzing and resolving financial discrepancies, managing billing operations and collaborating cross functionally. Dedicated to proving exceptional customer service and resolving issues promptly and efficiently. Bilingual English / Spanish.

Areas of Expertise

Account Receivable (A/R) & Accounts Payable (A/P) Cash Posting and J/L Balancing

Billing Inquiries Credit Report Analysis

Professional experience

Toho Water Company, Kissimmee, FL 2025 - Present

Billing Specialist Coordinator

•Generated statements and invoices in a daily basis.

•Monitoring the water usage and meters exchanges

•Contacted clients to verify increment water usage

•Utilized Aclara One, CIS Billing system

Signature Aviation, Orlando, FL 2016 - 2024

Credit and Collections/Cash Application Coordinator

•Generated statements and invoices upon customer request, ensuring accuracy and timely delivery.

•Contacted clients to verify payments status and facilitate payment remittances

•Processed and posted payments, updating account balances across multiple platforms. Provided internal and external customer service, addressing inquiries and resolving billing issues.

•Utilized TFBO Enterprise, AS400, Signet and Cforia systems for efficient financial operations. Processed payments for FBO and MRO services via credit card systems, including Multi Service, Shell, AVCard, Visa, Amex MasterCard, AVFuel, World Fuel.

•Balanced customer accounts and generated detailed financial reports for management review.

•Conducted bank reconciliations, posting payments and ensuring proper fund transfers to ASIG Menzies.

Lawyer ASAP, Orlando, FL 2015 - 2016

Billing Coordinator II

•Generated past due accounts reports to track outstanding balances and improve collections.

•Contacted clients to arrange payment plans and posted payments accurately.

•Created and distributed statements and collection letters for overdue accounts.

•Managed accounts related to Supplemental Retainers, Foreclosures, Bankruptcy, and Debtor Workouts.

•Provided exceptional internal and external customer service to resolve billing inquiries.

SAMUEL E. COLLADO PAGE TWO

STAT Imaging Solutions, LLC, Orlando, FL 2013 - 2015

Collection Support Representative

•Provided excellent internal and external customer service, addressing billing and payment inquiries.

•Processed prepayments and collections, ensuring accurate account updates.

•Researched and resolved collection discrepancies, escalating delinquent accounts to third-party agencies.

Additional Relevant Experience

LSQ Funding, Maitland, FL Account Receivables Clerk Hotelbeds, Orlando, FL Account Receivables Clerk Travel Holdings, Inc., Orlando, FL A/R and A/P Clerk

SunTrust Bank, Orlando, FL Collection Specialist II

Education

Bachelor in Business Administration (BBA) Interamerican University of Puerto Rico

Associates of Arts (A.A.), Accounting Interamerican University of Puerto Rico

Technical Skills

ProLaw, Collection Tools, Argo, NMI and Pivotal, SAP

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