Customer Service Social Media

LLOYD THORPE

678-***-**** Email: ********@***.***

MANAGEMENT/CUSTOMER SERVICE / SALES

Experience in management and customer service in the private sectors. Work well with all nationalities in a team-oriented environment and a leader who assumes responsibilities and deliver results.

EDUCATION

06/73-09/76 Indian River State College, Ft. Pierce, FL

Associate of Science: (Graduated )

06/-78-05/80 University of Florida, Gainesville, FL (Correctional Law)

SKILLS

Organizational Customer Service

Leadership Communication Skills

Detail Oriented Handle Projects Simultaneously

Interpersonal Warehouse/Forklift/OSHSA

Team Oriented Computer Maintenance

COMPUTER EXPERIENCES

Quickbooks, MS Word & XP ( Excel, PowerPoint, Publisher, Outlook, Adobe Acrobat)

Social Media, Internet Explorer, Chrome, Intranet, Computer Maintenance, Access Database

PROFESSIONAL EXPEIENCE

09-201*-**-**** Job Support Services

Accepting outbound and inbound calls for people who want to get the materials to study fir the United Post Office Jobs, Accepting customer services calls to help people get started with their study materials.

07/16—09-2016 All Connect, Inc Inbound / Outbound Sales

. Accepting inbound calls and making outbound calls to set up your internet, voice,

and video,

11/15-05/16 Customer Service Representative, Star Achievement Center, Norcross, GA

Established USPS packets for customers applying for the postal service exams

Received an average of 80 inbounds calls

Completed on average 25-30 outbound calls

Customer support service throughout the complete hiring process

05/15-11/15 Supervisor, Hire Dynamics, Conyers, GA

Floor Leader approximately thirty (30) employee on daily workflow activities

Operated sit-down forklift

Maintained inventory, adhered to OSHA safety rules

03/14-05/15 Account Manager, OwHomes, Suwannee, GA

Received 50-60 outbound calls

Assisted customer with establishing credit management package

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Lloyd Thorpe

11/11-03/14 Manager, ADT, Atlanta, GA

Supervised, managed and trained approximately sixty (60) employees, i.e., security alarm systems, etc.

Received 2,500 to 3,000 inbound calls daily

Resolve customers concerns and complaints

Implemented programs to improve company standards

05/11-11/11Collection Supervisor, Focus Receivable Management, Marietta, GA

Collected high volume accounts

Entered data via MS Word and Excel spread sheet

Handled between 70-80 calls daily

Maintained the acquisition of revenue via Quickbooks

10/09-05/11 Customer Service Manager, Roof 911, Atlanta, GA

Managed the company in all aspects, i.e., production, training new employee, etc.

Controlled and handled high volume of inbound calls daily

Established computer programs, i.e., production, call center, dumpster, etc.

Collected delinquent accounts

Implemented training course for new hires

10/05-09/09 Account Executive, FDN / NUVOX Communications, Atlanta, GA

Called on businesses’to sell telecommunication service

Sold phone lines, i.e., DSL, POTS lines, PRI’s and all data communications

Provided assistance to the techs and tech support team

Trained new employee on daily workflow

REFERENCES AVAILABLE UPON REQUEST

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