Customer Service Accounts Payable

Phyllis B. Pritz

**** ****** **** ***# ***** Lindenwold, NJ 08021 (C) 215-***-****

************@*****.***

Professional Summary

Experienced professional with over 16 years of experience. Strong background in client relations including management, administrative, customer service, accounts payable, accounts receivable & billing. Proven track record for being a leader who is organized, detail oriented and possesses excellent interpersonal & communication skills & a strong work ethic. Proficient in office desktop software. I am seeking to use my experience/numerous skills in a position that is challenging and rewarding. Skills

Exceptional organization. Data Entry. Customer Service/Support. Microsoft Office, Excel, Email. Invoice Processing Well versed in billing systems Compass, SPARC & CMWS. Conducted/ attended training classes as a SME. Active member of the UAT (User Acceptance Testing) team.

Education - Associates Degree-Computer Science, Community College of Phila, PA. May ’84 Work History

Prudential Financial - Dresher, PA 08/1996 to 6/2013 Process Management Associate 2006 - 2013

Performed manual setup of new/add issue cases within established timeline. Completed updates on active cases/eligibility through file feeds & timely follow-up on pending issues. Helped write quick guides/ SOP’s for New/Add cases, Eligibility, File Feeds & Bill Method Changes. Produced daily, weekly, monthly reports. Generated renewal letters through a mail merge system. Updated new rates in billing system before bill run. Attended vendor meetings to ensure business functionality for new business. Participated in special projects to reduce outstanding unapplied premiums. Technical Lead 2000-2006

Assisted team with complex billing issues. Strived to increase team knowledge and performance. Provided instructions to both team and clients on bill calculations based on cases specifics. Provided customers w/detailed spreadsheets for case reconciliation of overdue premiums. Produced reports for team/management on cases with overdue premium. Collaborated and proactively solved problems w/ Acct Consultants, U/W, Phone Unit and Internal/External resources on billing issues. Provided timely resolution of customer and/or business partners inquiries. Attended monthly technical meetings to acquire the latest information about system updates and relay that information to the team. Billing Reviewer 1998-2000

Processed premiums, mailed bills, submitted reports/statuses to management. Completed year-end reports. Worked with clients on some complex cases & with follow up procedures brought them to successful resolution.

Customer Service Representative 1996-1998

Answered DMO 800 line and then became a complaint coordinator for patient/dental office issues Sloane Toyota - Glenside,

PA 08/ 2004 to 05-2016

Worked part time as the weekly nighttime receptionist in the showroom handling answering the phone, locating sales, processing down payments on new vehicles and making sure all keys and tags were returned at the end of the night. On Saturdays, worked as the service cashier.